Hotel Santika BSD

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Overall Ratings & Reviews Hotel Santika BSD

Traveloka (5,792)
Other sources (91)
8.4
Very Good
From 5,792 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Santika BSD
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Staff Friendliness (60)
Taste (54)
Variety (53)
Accessibility (49)
Surroundings (46)
Ambiance (44)
Bedroom (43)
Bathroom (43)
Hotel Area (41)
Distance to City Center (37)
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Traveller Reviews Hotel Santika BSD

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40
Customer reviews
A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Friendly staff, nice room, delicious meal
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Accommodation's Reply
09 Jan 2026
Dear Mr/Mrs. A***e, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The receptionist was very friendly, and the cleanliness was comfortable and clean.
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Accommodation's Reply
09 Jan 2026
Dear Mr./Ms. R*y, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel through this online review. We are delighted that you had a wonderful time with us. Your comments serve as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back again in the near future on your next visit to bsd city. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
Friendly staff, quiet and clean atmosphere
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Accommodation's Reply
09 Jan 2026
Dear Mr./Ms. G*t, Sincerely yours from Santika bsd city – Serpong. We are deeply grateful for your positive feedback regarding your stay at our hotel through this online review. We are delighted that you had a wonderful experience. Your comments serve as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager
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A***y
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 week(s) ago
The bed is too small, the closet is not clean, and the room is not soundproof, this is the first time I've stayed there and I heard snoring and coughing in the next room, please improve the comfort.
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Accommodation's Reply
09 Jan 2026
Dear Mr./Ms. A*y, This is a message from Santika BSD City – Serpong Hotel: “We would like to express our gratitude for your kind review of your positive experience during your stay at our hotel on Traveloka. We apologize for any inconvenience you may have experienced during your stay. Your feedback is certainly a positive driving force for us to strive for the best possible service. We will continuously improve the quality of our service, including facilities, staff friendliness, and food for all guests at Santika BSD City. We hope to welcome you back again in the near future on your next visit to BSD City, and we assure you that your next visit will be a memorable one.” Sincerely, Faye Hajri, General Manager
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel's location is strategic, and the breakfast is varied.
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms. Y*a, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your positive experience sharing your online review of your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We assure you that your next visit will be a truly memorable experience. Sincerely, Faye Hajri, General Manager
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P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 1 week(s) ago
For 1 million rupiah, you could do better than this. The toilet leaked when flushing, and worse, the sink didn't work. The sanitary ware seemed broken and wouldn't drain. The room wasn't soundproof at all. The food was bland and dry.
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Accommodation's Reply
09 Jan 2026
Dear Ms./Mrs. P*a, This is a message from Santika bsd city – Serpong Hotel: “We would like to express our gratitude for your kind review of your positive experience on Traveloka during your stay at our hotel. We apologize for any inconvenience you may have experienced during your stay. Your feedback is certainly a positive driving force for us to strive for the best possible service. We will continuously improve the quality of our service, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back again in the near future for your next visit to bsd city, and please be assured that your next visit will be a memorable one.” Sincerely, Fay Hajri, General Manager
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Yulin M. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I've stayed at the Santika BSD Hotel several times. It's top notch👍. It's close to the mall, just go downstairs and you'll find Teras Kota Mall. I'm especially impressed by the excellent service from the receptionist, Mr. Ansori, who is friendly, smiling, and very helpful. Santika BSD is the best 👍😍
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Accommodation's Reply
05 Jan 2026
Dear Ms. Yulin M.M., Sincerely, from Santika BSD City - Serpong Hotel. We appreciate and thank you for sharing your positive experience during your stay at our hotel through your online review. We are delighted to hear that you were overall satisfied with the service we provided during your stay at Santika BSD City. Santika BSD City values the "Indonesian home" aspect, which we have incorporated into our menu. We are very pleased to know that you enjoyed our food and that you received excellent service from our staff, Rini. Your feedback is certainly a positive driving force for us to strive for the best possible service. We will continue to maintain and improve the quality of our service in terms of facilities, staff friendliness, and food for all guests at Santika BSD City. We hope you will visit BSD City again in the near future. We will ensure that your next visit to our hotel will be a memorable experience. Sincerely, Faye Hajri, General Manager
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L***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Parking area is joined with mall teras kota parking space. So it was harder to get parking space when you came to hotel on office hour. We got delicious breakfast menu, with good variation. Towel, linen/bedsheet smell good. The room space not to big, may be our bed is queen size. You will need extra bed when you bring your kids.
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Accommodation's Reply
06 Jan 2026
Dear Ms. L*a, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your positive experience sharing your online review of your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is a positive driving force for us to consistently strive for the best service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager
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Hamdan o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It’s very nice and clean area to stay.
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Accommodation's Reply
05 Jan 2026
Dear Mr. Hamdan , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
D***o
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Globally perfect and staff service is excellent
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Accommodation's Reply
29 Dec 2025
Dear Mr./Ms. D*o, Warm greetings from Santika bsd city – Serpong. We are very grateful for your positive review on Traveloka regarding your stay at our hotel. We are delighted that you had a wonderful experience. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our service, including facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you back again in the near future on your next visit to bsd city. We will ensure that your return to our hotel will be a truly memorable experience. Sincerely, Faye Hajri, General Manager
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Krisna R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very helpful with friendly staff.
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Accommodation's Reply
29 Dec 2025
Dear Ms. Krisna R., Sincerely yours, from Santika BSD City – Serpong Hotel. We appreciate and thank you for writing such a positive review on Traveloka about your stay at our hotel. We are delighted that you had a wonderful experience. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all our guests at Santika BSD City. We hope to welcome you back again in the near future for your next visit to BSD City. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Fay Hajri, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
It's Santika after all. The food was amazing, my partner and I loved every piece of food we ate. The staffs were also wonderful and nice. On a side note, Our room looked and felt quite old and the lighting of the room was too dim for my liking. Also, The water in the toilet was brownish.
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Accommodation's Reply
05 Jan 2026
Dear Mr/Mrs G**t, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Okky S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The staff is very friendly and helpful, the location is very strategic and has direct access to the Teras Kota BSD mall... so you can eat and do fun activities
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Accommodation's Reply
18 Dec 2025
Dear Mr. Auggie S., Sincerely yours, from Santika BSD City – Serpong Hotel. We are deeply grateful for your positive experience sharing your stay at our hotel through your Google review. Santika BSD City Hotel prioritizes guest comfort, in line with Indonesian values. We are delighted to hear that you were satisfied with our facilities and services. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I always stay at this hotel, the hotel is old but still ok, just need to pay attention to the cleanliness of the sheets, towels, bathroom area, the added value is the breakfast has many variations and is always delicious
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Accommodation's Reply
18 Dec 2025
Dear Mr./Ms. I*a, Sincerely yours from Santika BSD City – Serpong Hotel. We greatly appreciate you sharing your positive experience during your stay at our hotel through your Google review. Santika BSD City prioritizes guest comfort, in line with Indonesian values. We are delighted to hear that you were satisfied with our facilities and services. We look forward to welcoming you back in the near future for your next visit to BSD City. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the hotel staff is very friendly, the room is clean
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Accommodation's Reply
18 Dec 2025
Dear Mr. G*t, Sincerely yours from Santika BSD City – Serpong Hotel. We are deeply grateful for your positive review on Google Reviews during your stay at our hotel. Santika BSD City prioritizes guest comfort, in line with Indonesian values. We are delighted to hear you were satisfied with our facilities and services. We look forward to welcoming you back in the near future for your next visit to BSD City. We will ensure that your next visit to our hotel is truly memorable. Sincerely, Faye Hajri, General Manager
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Connected to the mall, so it's easy to find food
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Accommodation's Reply
03 Dec 2025
Dear G*t, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks for taking the time to write a review of Nida’s memorable experience on Traveloka during your recent stay at our hotel. We are so glad you had a great time at our hotel and your feedback will always be a positive driving force for us to provide the best service. We will continue to maintain and improve the quality of our services including our facilities, staff friendliness and food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon for your visit to BSD City. We will make sure that your return visit will be an unforgettable experience. Sincerely, Faye Hajree General Manager
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P***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room was comfortable, clean, and easily accessible. Thank you, HS.
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Accommodation's Reply
03 Dec 2025
Dear Mr. P*y, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks and appreciation for your kind review of your memorable experience via Traveloka during your stay at our hotel. At Hotel Santika BSD City, we prioritize the comfort of our guests in true Indonesian home-style. We are delighted that you were satisfied and comfortable with our hotel’s facilities and services, as well as our strategic location. We do hope to welcome you back soon for your future visit to BSD City. We are sure that your return to our hotel will be a memorable one. Sincerely, Faye Hajri General Manager
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O***a
icon-Business
Business
icon-origin-TRAVELOKA
8.9
/10
Reviewed 6 week(s) ago
Good location. Cleanliness needs improvement. Rooms sometimes smell. Bathrooms are sometimes dirty. I've stayed here several times for business trips.
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Accommodation's Reply
03 Dec 2025
Dear Ms. Oa, Warmest regards, Hotel Santika BSD City – Serpong We sincerely thank you for sharing your wonderful experience with us through your Traveloka review during your recent stay. We apologize for any inconvenience you experienced regarding the cleanliness of our hotel. We would like to assure you that this did not meet our expectations. At Hotel Santika BSD City, we prioritize the comfort of our guests, guided by the values of an Indonesian home, and we will continue to strive for this. We sincerely hope to welcome you back soon and have the opportunity to visit BSD City again in the future. We will ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Faye Hajri General Manager
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Muhammad M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Close to the mall, easy to find food
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Accommodation's Reply
03 Dec 2025
Dear Mr. Muhammad, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks for taking the time to write a review regarding your recent stay at our hotel via Traveloka. At Hotel Santika BSD City, we prioritize the comfort and convenience of our guests, offering a truly authentic Indonesian home-away-from-home experience. We are delighted that you enjoyed our hotel’s facilities and services, as well as our strategic location. We look forward to welcoming you back soon for a future visit to BSD City. We are confident that your return to our hotel will be a memorable one. Sincerely, Faye Hajri General Manager
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M***d
icon-origin-TRAVELOKA
7.1
/10
Reviewed 8 week(s) ago
The room provided to me (queen bed).. . Floor not good...Access Key system not working good..
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Accommodation's Reply
20 Nov 2025
Dear M*d, Warmest regards, Hotel Santika BSD City – Serpong We sincerely thank you for taking the time to write a review on Traveloka. We apologize for the inconvenience you experienced during your stay at our hotel and your feedback will always be a positive driving force for us to provide the best service. We will continuously improve the quality of our services, including our facilities, our staff friendliness, and our food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon and are sure that when you return to our hotel, you will have an unforgettable experience. Sincerely, Faye Hajree General Manager
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Number of reviews per page
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