Does Hotel Santika BSD have parking?

Yes, Hotel Santika BSD does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about Hotel Santika BSD?

Traveloka users who have stayed at Hotel Santika BSD have praised its Location, Cleanliness, Meal.

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Hotel Santika BSD

Name: Hotel Santika BSD
Address: Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321, Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong, Banten, 15321, Indonesia
Rating: 8.3

Hotels

Preferred Partner Plus

8.3

/10

Very Good

5,998 reviews

What Guests Say About Their Stay

Staff Friendliness (106)

Taste (91)

Surroundings (88)

Accessibility (87)

Yulin M. M.

10.0

/ 10

I've stayed at the Santika BSD Hotel several times. It's top notch👍. It's close to the mall, just go downstairs and you'll find Teras Kota Mall. I'm especially impressed by the excellent service from the receptionist, Mr. Ansori, who is friendly, smiling, and very helpful. Santika BSD is the best 👍😍

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Hellen F.

10.0

/ 10

Hotel Santika is clean and comfortable. Access to the city terrace is easy to find food or shopping. The rooms are clean and comfortable, well lit, there is hot water that works well.

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Scolastica S. S.

10.0

/ 10

All of the staff is friendly, the room is clean, the foods at breakfast are delicious.

Roes A. B.

9.7

/ 10

Hotel staff were amazing at all levels: front desk, room cleaning, restaurant, even administration. I had my reservation initially on May 15-21. I requested a change to May 9-15. The administration staff were able to accommodate my request. They contacted the app, which in turn contacted me for confirmation. The breakfast menu the hotel serves does reflect Indonesian cuisine, so it is a great introduction for newly visiting foreign tourists. Its vicinity to Teras Kota Mall makes the food option even wider for lunch and dinner.

Andi Rosdiana

9.7

/ 10

The room is clean, the service is friendly.

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In the Area

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Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Hotel Santika BSD is a hotel is located at BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hotel Santika BSD

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hotel Santika BSD

Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321

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Discover More About Hotel Santika BSD

Discover Your Perfect Stay at Hotel Santika BSD

Welcome to Hotel Santika BSD, your premier destination for comfort and convenience in the vibrant region of Banten, Indonesia. Whether you're here for business or a leisurely escape, Hotel Santika BSD offers a welcoming atmosphere and top-notch amenities to make your stay truly memorable. Room rates at Hotel Santika BSD start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Santika BSD Location

Nestled in the heart of Tangerang Selatan, Hotel Santika BSD is strategically positioned to offer the best of both worlds. Located just a short drive from the bustling city centre, this hotel provides a tranquil retreat without sacrificing accessibility. You'll find yourself immersed in an area known for its modern infrastructure and burgeoning commercial hubs, making it ideal for both business travellers and tourists. The nearest major transport hub is easily accessible, ensuring seamless travel throughout your stay. The atmosphere here is one of contemporary convenience, with a growing number of dining and entertainment options emerging in the vicinity, reminiscent of the dynamic energy found in areas like Sydney's CBD or Melbourne's Southbank.

Hotel Santika BSD Facilities & Services

Facilities for guests at Hotel Santika BSD are designed to cater to every need, ensuring a comfortable and enjoyable experience.

A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
A well-equipped fitness centre, available from 6:00 AM to 9:00 PM, allowing you to maintain your workout routine. Access is complimentary for all guests.
Complimentary on-site parking is available for guests, a significant convenience for those travelling by car, much like secure parking options in major Australian cities.
High-speed Wi-Fi is accessible throughout the hotel, keeping you connected at all times. This service is included in your room rate.
A dedicated business centre, equipped with essential facilities for corporate travellers. Available during standard business hours, with potential charges for extensive use.
Room service is available to cater to your dining needs in the comfort of your room. Operating hours are typically from 7:00 AM to 11:00 PM.

Hotel Santika BSD Room Types

Discover a range of thoughtfully appointed accommodations designed to suit your preferences. The room types of Hotel Santika BSD offer comfort and style for every traveller.

Deluxe Room:
Available with either a city view or park view, these non-smoking rooms are perfect for solo travellers or couples. Some Deluxe rooms feature a bathtub for added relaxation.
Executive Room:
Offering enhanced space and amenities, these rooms provide a comfortable stay with options for city or park views. Non-smoking, with some rooms including a bathtub.
Suite:
For those seeking a more luxurious experience, our Suites offer spacious living areas and premium amenities. Enjoy stunning city views from your non-smoking suite, which includes a bathtub.

All rooms at Hotel Santika BSD are strictly non-smoking, adhering to health and safety standards common in Australia. There are no specific pet-friendly rooms available at this time.

Hotel Santika BSD Dining & Restaurants

Savour a delightful culinary journey at Hotel Santika BSD. The hotel boasts a variety of dining options to tantalise your taste buds.

Seruni Restaurant:
This all-day dining restaurant offers a diverse menu featuring Indonesian specialties and international favourites. Enjoy a hearty breakfast buffet from 6:00 AM to 10:00 AM, with lunch and dinner served from 12:00 PM to 10:00 PM. Estimated price per person for lunch or dinner is around AUD $15-25.
Lobby Lounge:
A relaxed setting perfect for a morning coffee, afternoon tea, or evening cocktails. Open from 9:00 AM to 11:00 PM, offering light snacks and beverages. Prices for coffee start at AUD $4, and cocktails from AUD $8.

Hotel Santika BSD Nearby Attractions and Activities

Explore the vibrant surroundings of Hotel Santika BSD, with a wealth of attractions and activities to discover.

BSD City:
A modern, integrated city offering a wide range of shopping malls, entertainment venues, and dining experiences, akin to the comprehensive precincts found in areas like Sydney's Parramatta or Melbourne's Docklands.
Ocean Park BSD:
A popular water park providing fun for all ages, perfect for a family day out.
AEON Mall BSD City:
One of the largest shopping malls in the region, featuring a vast array of international and local brands, a cinema, and numerous food outlets.
Scientia Square Park:
A green urban space offering recreational activities, playgrounds, and a pleasant environment for relaxation.
Indonesia Convention Exhibition (ICE) BSD:
A world-class exhibition and convention centre, hosting numerous national and international events.

If you are looking for other activities around Hotel Santika BSD, check out the best deals on Traveloka: Recommended activities in Tangerang Selatan!

How to Get to Hotel Santika BSD from the Airport

Navigating your journey to Hotel Santika BSD is straightforward, with several convenient options available. The airport transfer service of Hotel Santika BSD ensures a smooth arrival. Here's how to get to Hotel Santika BSD from the nearest major airport:

Airport Taxi:
Metered taxis are readily available at the airport terminal. The journey to Hotel Santika BSD typically takes around 45-60 minutes, depending on traffic, and may cost approximately AUD $20-30.
Ride-hailing Service:
You can book a ride through a popular ride-hailing service directly from the airport. This offers a convenient and often cost-effective option, with prices comparable to or slightly less than a metered taxi.
Hotel Private Transfer:
For ultimate convenience and comfort, you can arrange a private airport transfer directly with Hotel Santika BSD. This service can be pre-booked and offers a seamless transition from the moment you land. Contact the hotel directly for pricing and booking details. This is akin to booking a private car service from Sydney Airport or Melbourne Airport.

For more options, explore airport transfer services.

Summary of Why You Should Choose to Stay at Hotel Santika BSD

Hotel Santika BSD stands out as an excellent choice for travellers seeking comfort, convenience, and value. With its prime location, comprehensive facilities, and welcoming service, it's the perfect base for exploring Banten or conducting business.

Prime Location:
Situated in the dynamic Tangerang Selatan area, offering easy access to business districts and leisure activities.
Excellent Facilities:
Enjoy a swimming pool, fitness centre, and reliable Wi-Fi.
Comfortable Rooms:
A variety of well-appointed rooms cater to different needs, ensuring a restful stay.
Convenient Dining:
On-site restaurants and a lounge provide delicious food and beverages.
Value for Money:
Competitive pricing, especially when utilising promotions.

Check Room availability at Hotel Santika BSD and secure your ideal dates. For a hassle-free experience, consider Booking Hotel Santika BSD through Traveloka. Don't forget to explore other travel options: Easily book domestic and international flights at low prices.

All facilities in Hotel Santika BSD

Functional Hall

Lobby

Exterior

Others

Restaurant

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage

Nearby Facilities

ATM/Banking
Beauty salon
Supermarket

Things to Do

Massage
Spa

General

AC
Connecting rooms

Business Facilities

Meeting facilities
Photocopier

Food and Drinks

Buffet breakfast

Transportation

Valet parking

Connectivity

LAN Internet

Accommodation Policy & General Information in Hotel Santika BSD

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 09:30.

Pets

Pets are not allowed in the accommodation.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika BSD	150
Number of floors in Hotel Santika BSD	5
Another facilities in Hotel Santika BSD	24-hour room service, Room service, Safety deposit box, WiFi in public area, Cable TV

Frequently asked questions about Hotel Santika BSD

What are available facilities at Hotel Santika BSD?

There are top facilites at Hotel Santika BSD such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Santika BSD?

The standard check-in time at Hotel Santika BSD is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Santika BSD provide breakfast?

Yes, Hotel Santika BSD provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Santika BSD?

Hotel Santika BSD has a 3.0-star rating.

How many floors does Hotel Santika BSD have?

Hotel Santika BSD has 5.

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Hotel Santika BSD reviews and ratings

Overall Ratings & Reviews Hotel Santika BSD

Traveloka (5,906)

Other sources (92)

8.4

Very Good

From 5,906 reviews

Provided by travellers on

Cleanliness

8.4

Room Comfort

8.2

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Santika BSD

All

Staff Friendliness (68)

Taste (63)

Accessibility (60)

Variety (59)

Surroundings (56)

Ambiance (54)

Bedroom (52)

Bathroom (51)

Distance to City Center (45)

Hotel Area (45)

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Traveller Reviews Hotel Santika BSD

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Customer reviews

A***g

8.2

/10

Reviewed 4 day(s) ago

On the location, it is strategically located to what BSD City has to offer. In addition, it is attached to Teras Kota Entertainment Centre with many food options to choose from. I will definitely return to this hotel with my family in the near future.

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Accommodation's Reply

31 May 2026

Dear Mr/s. A***g, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards,, Management Hotel Santika BSD City – Serpong

L***a

8.2

/10

Reviewed 5 day(s) ago

The staff are friendly and very accommodating.

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Accommodation's Reply

29 May 2026

Dear Mr/s. L***a, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards,, Management Hotel Santika BSD City – Serpong

Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

Clean rooms, friendly service, strategic location, connected to the mall.

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Accommodation's Reply

25 May 2026

Dear Mr./Mr. G*t, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back in the near future for your next visit to bsd city. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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Verified Traveler

Business

10.0

/10

Reviewed 2 week(s) ago

Clean rooms, friendly service. The location is close to the mall, which makes it even more convenient.

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Accommodation's Reply

25 May 2026

Dear Mr. G*t, This is a message from Santika bsd city – Serpong Hotel: “We are extremely grateful for your positive review on Google Review during your stay at our hotel. We are delighted that you had a wonderful experience with us, and your feedback serves as a positive driving force for us to consistently provide the best service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back in the near future on your next visit to bsd city. We will ensure that your return to our hotel is a memorable one.” Sincerely, The Management Team, Santika bsd city – Serpong

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T***y

Business

9.7

/10

Reviewed 2 week(s) ago

A hotel with very comfortable rooms, a friendly and helpful staff, and a wide selection of breakfast options. My family and I stayed here to attend an exhibition at ICE BSD, and it's also conveniently located, just a 15-minute Grab ride away.

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Accommodation's Reply

25 May 2026

Dear Mr./Ms. T*y, Sincerely, Santika bsd city – Serpong Hotel. We appreciate your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your comments are a positive driving force for us to continue providing the best service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back in the near future for your next visit to bsd city. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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J***i

8.5

/10

Reviewed 3 week(s) ago

The hotel has a lot of variety in the breakfast menu.

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Accommodation's Reply

18 May 2026

Dear Mr./Ms. J*I, Greetings from BSD City – Serpont Hotel, Santica. Thank you so much for sharing your valuable feedback about your stay via Google Review. We are delighted to hear that you enjoyed your stay. Your valuable comments are a great encouragement to us in our commitment to always providing the best service. BSD City Hotel, Santica will continue to strive for improvement in all aspects, from excellent facilities and friendly staff to delicious food, in order to provide high-quality service. We sincerely hope that you will return to stay with us again in the near future. We will do our best to make your next stay memorable. Thank you again, The Management Team, BSD City – Serpont Hotel.

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J***i

9.1

/10

Reviewed 3 week(s) ago

Lots of breakfast variations, clean rooms even though they are a bit old, good service.

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Accommodation's Reply

15 May 2026

Dear Mr./Ms./Mrs. Ji, Warm greetings from Santika BSD City Hotel – Serpong. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a good experience with us, and your feedback will be a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our service, including facilities, staff friendliness, and food for all guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure you have a memorable experience when you return to our hotel. Sincerely, The Management Team, Santika BSD City Hotel – Serpong

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n***a

8.5

/10

Reviewed 3 week(s) ago

Please upgrade the food menu.

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Accommodation's Reply

15 May 2026

Dear Mr./Ms. n*a, Sincerely, Santika bsd city – Serpong Hotel. We greatly appreciate your feedback on your positive experience during your stay at our hotel through your online review. We are delighted that you had a wonderful time with us. Your comments serve as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to BSD. We will ensure that your next visit to our hotel is a memorable one. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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A***h

8.8

/10

Reviewed 5 week(s) ago

It's nice to be close to everywhere but unfortunately there's nothing there 🏊

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Accommodation's Reply

04 May 2026

Dear Mr./Ms. A*h, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We sincerely hope to welcome you back to bsd city in the future. We assure you that your next visit will be a truly memorable experience. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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Herry D. L.

Business

8.5

/10

Reviewed 5 week(s) ago

The place is quite comfortable and strategic

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1 people find it helpful

Accommodation's Reply

04 May 2026

Dear Mr. Herry, From the best of our regards, Santika BSD City Hotel – Serpong. We are deeply grateful for your positive experience sharing your wonderful stay with us through Google Reviews. We are delighted to know you had a great time, and your feedback serves as a positive driving force for us to continue providing the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and the food served to all our guests at Santika BSD City Hotel. We look forward to welcoming you back on your next visit to BSD City. We will ensure that your return visit is a memorable one. Sincerely, The Management Team, Santika BSD City Hotel – Serpong

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s***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

The staff is friendly and very responsive

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Accommodation's Reply

04 May 2026

Dear Mr./Ms. S*a, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We sincerely hope to welcome you back to bsd city in the future. We assure you that your next visit will be a truly memorable experience. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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H***i

Staycation

9.4

/10

Reviewed 7 week(s) ago

I like the friendly and kind staff, the location is very strategic because when you get bored in the room you can go straight to the Teras Kota mall.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Dear Mr./Ms. H*i, Warm greetings from Santika bsd city – Serpong Hotel. We greatly appreciate your positive review on Google Review during your stay at our hotel. We are delighted to hear that you were generally satisfied with the service we provided during your stay at Santika bsd city. Santika bsd city values the traditional Indonesian home-style cooking, which we incorporate into our menu. We are very pleased to know that you enjoyed our food. We are also happy to hear that you received excellent service from our staff, Rini. Your feedback will undoubtedly motivate us to strive for the best possible service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back to bsd city in the near future. We will ensure that your next visit to our hotel will be a memorable experience. Sincerely, The Management Team, Hotel Santika bsd city – Serpong

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Y***p

6.2

/10

Reviewed 9 week(s) ago

When we entered, the mattress was not very clean.

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Accommodation's Reply

14 Apr 2026

Dear Mr./Ms. Y*p, Sincerely, Santika bsd city – Serpong Hotel. We greatly appreciate your review of your stay on Google. We apologize for any inconvenience you may have experienced during your stay. Your feedback is certainly a positive driving force for us to strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you again in the near future and assure you that your next visit will be a memorable one. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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A***e

Business

8.8

/10

Reviewed 12 week(s) ago

The service was quite good. The air conditioning in our room was leaking, but we were moved to a better room. The pre-dawn meal menu was quite varied.

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Accommodation's Reply

17 Mar 2026

Dear Mr. Awi, Sincerely, The Management Team, Santika BSD City – Serpong Hotel. We are deeply grateful for your positive experience sharing your online review of your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, The Management Team, Santika BSD City – Serpong Hotel

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daniel t.

Staycation

8.8

/10

Reviewed 14 week(s) ago

The location is quite strategic, the rooms are adequately sized, and the cleanliness is well-maintained. The staff service is good. The TV quality in the rooms is not so good.

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Accommodation's Reply

26 Feb 2026

Dear Mr. Daniel T., Sincerely yours, from Santika BSD City Hotel – Serpong. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your comments will undoubtedly motivate us to consistently provide the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City Hotel. We look forward to welcoming you back in the near future on your next visit to BSD City. We assure you that your next visit will be a truly memorable experience. Sincerely, Faye Hajri, General Manager

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D***o

Transit

10.0

/10

Reviewed 15 week(s) ago

Good hotel and good facilities

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Accommodation's Reply

26 Feb 2026

Dear Mr/Mrs D***O, , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Firdaus A.

Business

9.4

/10

Reviewed 16 week(s) ago

Lot of variety of foods for breakfast, direct door to the mall, close to city center. Recommended 👍

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Accommodation's Reply

20 Feb 2026

Dear Mr. Firdaus A , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

l***a

Staycation

9.4

/10

Reviewed 16 week(s) ago

The hotel staff who helped check-in and out were very friendly. Since it had been a long time since I stayed in a hotel, I was a bit nervous when opening the room access until the access card got stuck, luckily there was a roomboy, tried it but it didn't work and the guy immediately called a technician, who waited 5 minutes for him to come and was able to open the room. Providing 4 bottles of mineral water in the room was very considerate. My first experience staying at Santika BSD was during the 2016 Tangsel Global Innovation Forum, I happened to be on duty and had the opportunity to stay for a few days and was most amazed by the breakfast, it was really delicious. Last year I also broke my fast here. And yesterday I had breakfast here again, masyaAllah it was still delicious. Most amazed by the mini chocolate croissants that were fresh out of the oven, they were really delicious masyaAllah. All the staff were friendly, the guy who made the morning omelet was very kind, seeing me going back and forth without getting any omelet, when I finally came back he put 2 aside for me. The one who baked the bread was also very kind, offering my child some who was curious to see the staff take the bread out of the oven. My son loved staying here; it was his first time staying in a hotel. Hopefully, we'll be able to stay here again. Upon check-out, you can go swimming to Ocean Park, and then walk there.

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Accommodation's Reply

20 Feb 2026

Dear Mr./Ms. I*a, Sincerely, Santika bsd city – Serpong Hotel. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you back again in the near future for your next visit to bsd city. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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king b.

Staycation

10.0

/10

Reviewed 17 week(s) ago

please provide smart TV and swimming pool

1 people find it helpful

Accommodation's Reply

06 Feb 2026

Dear Mr King B, , Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your comment about our Hotel. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Fay Hajri General Manager

willyandra

8.5

/10

Reviewed 17 week(s) ago

It's all good... the room, the food, and location.

1 people find it helpful

Accommodation's Reply

02 Feb 2026

Dear Mr. Willyandra , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

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