How many rooms are available at Hotel Santika BSD?

Hotel Santika BSD has 150 rooms in total.

Does Hotel Santika BSD provide parking?

Yes, Hotel Santika BSD provides parking. Please confirm details directly with the hotel.

What do past guests say about Hotel Santika BSD?

Hotel Santika BSD is well-known for its Location, Cleanliness, Meal, as reviewed by verified Traveloka guests.

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Hotel Santika BSD

Name: Hotel Santika BSD
Address: Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321, Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong, Banten, 15321, Indonesia
Rating: 8.3

Hotels

Preferred Partner

8.3

/10

Very Good

5,934 reviews

What Guests Say About Their Stay

Staff Friendliness (100)

Taste (84)

Surroundings (83)

Accessibility (82)

Summarized by AI

Commonly described as a conveniently located and comfortable hotel, Santika BSD is appreciated for its strategic location with direct access to Teras Kota mall. Guests consistently highlight the helpfulness and friendliness of the staff, making it a memorable experience, especially when issues arise. The breakfast is also frequently mentioned for its variety and quality, adding to the overall positive experience.

Yulin M. M.

10.0

/ 10

I've stayed at the Santika BSD Hotel several times. It's top notch👍. It's close to the mall, just go downstairs and you'll find Teras Kota Mall. I'm especially impressed by the excellent service from the receptionist, Mr. Ansori, who is friendly, smiling, and very helpful. Santika BSD is the best 👍😍

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Hellen F.

10.0

/ 10

Hotel Santika is clean and comfortable. Access to the city terrace is easy to find food or shopping. The rooms are clean and comfortable, well lit, there is hot water that works well.

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Scolastica S. S.

10.0

/ 10

All of the staff is friendly, the room is clean, the foods at breakfast are delicious.

Roes A. B.

9.7

/ 10

Hotel staff were amazing at all levels: front desk, room cleaning, restaurant, even administration. I had my reservation initially on May 15-21. I requested a change to May 9-15. The administration staff were able to accommodate my request. They contacted the app, which in turn contacted me for confirmation. The breakfast menu the hotel serves does reflect Indonesian cuisine, so it is a great introduction for newly visiting foreign tourists. Its vicinity to Teras Kota Mall makes the food option even wider for lunch and dinner.

Andi Rosdiana

9.7

/ 10

The room is clean, the service is friendly.

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In the Area

See Map

Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Hotel Santika BSD City Serpong Hotel Santika BSD is a hotel is located at BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hotel Santika BSD

Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321

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Discover More About Hotel Santika BSD

note: hotel was previously named Hotel Santika BSD City Serpong

Location

Hotel Santika BSD is a hotel is located at BSD.

About Hotel Santika BSD

From business event to corporate gathering, Hotel Santika BSD provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Santika BSD.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Santika BSD exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Santika BSD is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Santika BSD is the right place to stay.

All facilities in Hotel Santika BSD

Functional Hall

Lobby

Exterior

Others

Restaurant

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage

Nearby Facilities

ATM/Banking
Beauty salon
Supermarket

Things to Do

Massage
Spa

General

AC
Connecting rooms

Business Facilities

Meeting facilities
Photocopier

Food and Drinks

Buffet breakfast

Transportation

Valet parking

Connectivity

LAN Internet

Accommodation Policy & General Information in Hotel Santika BSD

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 09:30.

Pets

Pets are not allowed in the accommodation.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika BSD	150
Number of floors in Hotel Santika BSD	5
Another facilities in Hotel Santika BSD	24-hour room service, Room service, Safety deposit box, WiFi in public area, Cable TV

Frequently asked question in Hotel Santika BSD

What are available facilities at Hotel Santika BSD?

There are top facilites at Hotel Santika BSD such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Santika BSD?

The standard check-in time at Hotel Santika BSD is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Santika BSD provide breakfast?

Yes, Hotel Santika BSD provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Santika BSD?

Hotel Santika BSD is a 3.0-star hotel.

How many floors does Hotel Santika BSD have?

Hotel Santika BSD has 5 floors.

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More Reviews from Other Guests in Hotel Santika BSD

Overall Ratings & Reviews Hotel Santika BSD

Traveloka (5,843)

Other sources (91)

8.4

Very Good

From 5,843 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.2

Meal

8.3

Location

8.6

Service and Facilites

8.3

Summarized by AI

Helpful Staff

Guests consistently praise the staff at Santika BSD for their helpfulness and friendliness. Many reviewers specifically mention how the staff goes above and beyond to assist with any problems, ensuring a memorable and positive experience. Their quick action and problem-solving skills are highly valued, making guests feel well-cared for during their stay.

Strategic Location

The hotel's strategic location is a significant advantage, with direct access to Teras Kota mall. This allows guests to easily access dining and shopping options. The convenience of being connected to the mall is frequently mentioned, making it easy to find meals and enjoy various activities.

Breakfast Variety

The breakfast at Santika BSD is often highlighted for its wide variety and quality. Guests appreciate the comprehensive breakfast options, which add to the overall positive experience of their stay. The availability of a complete and delicious breakfast is a notable perk for many visitors.

People often mention about Hotel Santika BSD

All

Staff Friendliness (65)

Taste (60)

Accessibility (57)

Variety (56)

Surroundings (53)

Ambiance (51)

Bedroom (50)

Bathroom (50)

Hotel Area (44)

Distance to City Center (42)

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Traveler Reviews Hotel Santika BSD

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Customer reviews

A***e

Business

8.8

/10

Reviewed 1 week(s) ago

The service was quite good. The air conditioning in our room was leaking, but we were moved to a better room. The pre-dawn meal menu was quite varied.

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Accommodation's Reply

17 Mar 2026

Dear Mr. Awi, Sincerely, The Management Team, Santika BSD City – Serpong Hotel. We are deeply grateful for your positive experience sharing your online review of your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, The Management Team, Santika BSD City – Serpong Hotel

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daniel t.

Staycation

8.8

/10

Reviewed 4 week(s) ago

The location is quite strategic, the rooms are adequately sized, and the cleanliness is well-maintained. The staff service is good. The TV quality in the rooms is not so good.

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Accommodation's Reply

26 Feb 2026

Dear Mr. Daniel T., Sincerely yours, from Santika BSD City Hotel – Serpong. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your comments will undoubtedly motivate us to consistently provide the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City Hotel. We look forward to welcoming you back in the near future on your next visit to BSD City. We assure you that your next visit will be a truly memorable experience. Sincerely, Faye Hajri, General Manager

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D***o

Transit

10.0

/10

Reviewed 4 week(s) ago

Good hotel and good facilities

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Accommodation's Reply

26 Feb 2026

Dear Mr/Mrs D***O, , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Firdaus A.

Business

9.4

/10

Reviewed 5 week(s) ago

Lot of variety of foods for breakfast, direct door to the mall, close to city center. Recommended 👍

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Accommodation's Reply

20 Feb 2026

Dear Mr. Firdaus A , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

l***a

Staycation

9.4

/10

Reviewed 6 week(s) ago

The hotel staff who helped check-in and out were very friendly. Since it had been a long time since I stayed in a hotel, I was a bit nervous when opening the room access until the access card got stuck, luckily there was a roomboy, tried it but it didn't work and the guy immediately called a technician, who waited 5 minutes for him to come and was able to open the room. Providing 4 bottles of mineral water in the room was very considerate. My first experience staying at Santika BSD was during the 2016 Tangsel Global Innovation Forum, I happened to be on duty and had the opportunity to stay for a few days and was most amazed by the breakfast, it was really delicious. Last year I also broke my fast here. And yesterday I had breakfast here again, masyaAllah it was still delicious. Most amazed by the mini chocolate croissants that were fresh out of the oven, they were really delicious masyaAllah. All the staff were friendly, the guy who made the morning omelet was very kind, seeing me going back and forth without getting any omelet, when I finally came back he put 2 aside for me. The one who baked the bread was also very kind, offering my child some who was curious to see the staff take the bread out of the oven. My son loved staying here; it was his first time staying in a hotel. Hopefully, we'll be able to stay here again. Upon check-out, you can go swimming to Ocean Park, and then walk there.

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Accommodation's Reply

20 Feb 2026

Dear Mr./Ms. I*a, Sincerely, Santika bsd city – Serpong Hotel. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you back again in the near future for your next visit to bsd city. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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king b.

Staycation

10.0

/10

Reviewed 6 week(s) ago

please provide smart TV and swimming pool

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Accommodation's Reply

06 Feb 2026

Dear Mr King B, , Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your comment about our Hotel. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Fay Hajri General Manager

willyandra

8.5

/10

Reviewed 7 week(s) ago

It's all good... the room, the food, and location.

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Accommodation's Reply

02 Feb 2026

Dear Mr. Willyandra , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Okky S.

Staycation

9.4

/10

Reviewed 7 week(s) ago

It's quite good because the location and hotel are connected with access to the Teras Kota Mall, so eating is easy.

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Accommodation's Reply

02 Feb 2026

Dear Mr. Auggie S, Sincerely, from Santika BSD City Hotel – Serpong. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is certainly a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our service in terms of facilities, staff friendliness, and food for all guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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O***y

Business

7.1

/10

Reviewed 7 week(s) ago

Until 3 pm I still couldn't get into the room, the service was a bit slow... the room size was okay

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Accommodation's Reply

02 Feb 2026

Dear Mr./Ms. O*Y, Sincerely, from Santika bsd city – Serpong Hotel. We greatly appreciate your feedback regarding your stay through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are undoubtedly a positive driving force for us to consistently strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back again in the near future on your next visit to bsd city and assure you that your return will be a memorable experience. Sincerely, Faye Hajri, General Manager

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S***I

Staycation

8.5

/10

Reviewed 8 week(s) ago

Friendly hotel staff, clean, fragrant hotel, recommended for families

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Accommodation's Reply

26 Jan 2026

Dear Mr./Ms. S*I, Warm greetings from Santika BSD City – Serpong. We appreciate and admire your sharing of your positive experience during your stay online. We are delighted to hear that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all guests at Santika BSD City. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure you have a memorable experience when you return to our hotel. Sincerely, Faye Hajri, General Manager

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b***u

Staycation

8.5

/10

Reviewed 8 week(s) ago

Parking is confusing, there are no directions for parking near the hotel.

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Accommodation's Reply

26 Jan 2026

Dear Mr./Ms./Mrs. B, Sincerely yours, from Santika BSD City Hotel – Serpong. We greatly appreciate your feedback regarding your stay at our hotel through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are undoubtedly a positive driving force for us to consistently strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City and assure you that your return will be a memorable experience. Sincerely, Faye Hajri, General Manager

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S***a

Staycation

8.5

/10

Reviewed 9 week(s) ago

So far it's quite comfortable ☺️

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Accommodation's Reply

22 Jan 2026

Dear Mr/Mrs S***a, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Staycation

8.5

/10

Reviewed 9 week(s) ago

the room needs renovation, the door is hard to open

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Accommodation's Reply

22 Jan 2026

Dear Mr. R. Bambang A.S., Sincerely, from Santika BSD City Hotel - Serpong. We appreciate your feedback on your experience during your stay at our hotel through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are certainly a positive driving force for us to strive for the best possible service. We will continuously improve the quality of our service, including facilities, staff friendliness, and food for all our guests at Santika BSD City Hotel. We sincerely hope you will visit BSD City again in the future and assure you that your next visit will be a memorable one. Sincerely, Faye Hajri, General Manager

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Staycation

8.5

/10

Reviewed 9 week(s) ago

the room needs renovation to make it more comfortable

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Accommodation's Reply

22 Jan 2026

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T***i

Business

10.0

/10

Reviewed 9 week(s) ago

Great for a business trip. Clean hotel, delicious food.

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Accommodation's Reply

19 Jan 2026

Dear Mr./Ms. T*i, This is a message from Santika bsd city – Serpong hotel expressing our deepest gratitude for your positive review on Google Review during your stay. We are delighted that you had a wonderful experience with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that your return to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager

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A***e

10.0

/10

Reviewed 10 week(s) ago

Friendly staff, nice room, delicious meal

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Accommodation's Reply

09 Jan 2026

Dear Mr/Mrs. A***e, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Mimi H.

Leisure

9.4

/10

Reviewed 10 week(s) ago

The staff was very friendly and accommodating. The bed and pillows are very comfortable. The AC in the room gets quite cold and noisy, however. The door is quite old and already wearing off. The water tap in the bathroom sink is a bit faulty and sprays everywhere. Since the room is a twin bed, it is not very spacious and quite small. The water heater in the bathroom works well. The hotel breakfast had a wide variety of choices and was very delicious!

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Accommodation's Reply

19 Jan 2026

Dear Mrs Mimi H., Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Mimi H.

Leisure

9.4

/10

Reviewed 10 week(s) ago

the staff was very friendly and accommodating. The bed and pillows are very comfortable. the ac in the room gets quite cold and noisy however. the door is quite old and already wearing off. the water tap in the bathroom sink is a bit faulty and sprays everywhere. since the room is a twin bed it is not very spacious and quite small. the water heater in the bathroom works well. hotel breakfast had a wide variety of choices and very delicious!

Find this review helpful?

Accommodation's Reply

19 Jan 2026

Dear Mrs Mimi H. Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Amelia

9.1

/10

Reviewed 10 week(s) ago

I love the breakfast selection. Great variety of food and the taste is so good. I like creamy spinach with omelette and potato wedges. The porridge for my toddler serves well. It is strategic Location as well.

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Accommodation's Reply

13 Jan 2026

Dear Mrs. Amelia , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

R***y

10.0

/10

Reviewed 10 week(s) ago

The receptionist was very friendly, and the cleanliness was comfortable and clean.

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Accommodation's Reply

09 Jan 2026

Dear Mr./Ms. R*y, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel through this online review. We are delighted that you had a wonderful time with us. Your comments serve as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back again in the near future on your next visit to bsd city. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager

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