Are there any parking spots at Hotel Santika BSD ?

Yes: Yes, there are parking spots at Hotel Santika BSD

What do past guests say about Hotel Santika BSD?

Hotel Santika BSD is well-known for its Location, Cleanliness, Meal, as reviewed by verified Traveloka guests.

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Hotel Santika BSD

Name: Hotel Santika BSD
Address: Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321, Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong, Banten, 15321, Indonesia
Rating: 8.3

Hotels

Preferred Partner

8.3

/10

Very Good

5,932 reviews

What Guests Say About Their Stay

Staff Friendliness (100)

Taste (84)

Surroundings (83)

Accessibility (82)

Yulin M. M.

10.0

/ 10

I've stayed at the Santika BSD Hotel several times. It's top notch👍. It's close to the mall, just go downstairs and you'll find Teras Kota Mall. I'm especially impressed by the excellent service from the receptionist, Mr. Ansori, who is friendly, smiling, and very helpful. Santika BSD is the best 👍😍

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Hellen F.

10.0

/ 10

Hotel Santika is clean and comfortable. Access to the city terrace is easy to find food or shopping. The rooms are clean and comfortable, well lit, there is hot water that works well.

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Scolastica S. S.

10.0

/ 10

All of the staff is friendly, the room is clean, the foods at breakfast are delicious.

Roes A. B.

9.7

/ 10

Hotel staff were amazing at all levels: front desk, room cleaning, restaurant, even administration. I had my reservation initially on May 15-21. I requested a change to May 9-15. The administration staff were able to accommodate my request. They contacted the app, which in turn contacted me for confirmation. The breakfast menu the hotel serves does reflect Indonesian cuisine, so it is a great introduction for newly visiting foreign tourists. Its vicinity to Teras Kota Mall makes the food option even wider for lunch and dinner.

Andi Rosdiana

9.7

/ 10

The room is clean, the service is friendly.

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In the Area

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Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Hotel Santika BSD City Serpong Hotel Santika BSD is a hotel is located at BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hotel Santika BSD

Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321

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Hotel Santika BSD Rates per Night

Looking for the best Hotel Santika BSD hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hotel Santika BSD room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hotel Santika BSD Location & Address

Hotel Santika BSD is located at Teras Kota Entertainment JL. Pahlawan Seribu, CBD Lot 7B BSD City Serpong , Serpong, Tangerang Selatan, Banten, Indonesia, 15321. It's situated in the Tangerang Selatan area of Indonesia, known for its modern amenities and proximity to business districts. The hotel is approximately 10 km from the city center.

How to go to Hotel Santika BSD from Airport

Navigating from Soekarno-Hatta International Airport (CGK) to Hotel Santika BSD is straightforward. Several transfer from airport to hotel options are available, ensuring a smooth journey. Here's a breakdown of your choices for a convenient hotel transfer:

Taxi (Most Direct):
A taxi is the most direct way to reach the hotel. You can find readily available taxis at the airport's arrival terminals. The journey typically takes around 45-60 minutes, depending on traffic conditions.
Ride Hailing (Convenient):
Ride hailing services are easily accessible at the airport. Simply book a ride through your app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost-effectiveness.
Airport Bus (Budget-Friendly):
The DAMRI airport bus provides a more affordable option. Look for the bus heading towards BSD City or Serpong. From the bus terminal, you can take a short taxi or ride hailing service to the hotel.
Private Airport Transfer (Pre-Booked Comfort):
For a hassle-free experience, consider pre-booking a private airport transfer. This ensures a driver is waiting for you upon arrival, offering a comfortable and direct ride to the hotel.

Tips:

For the most convenient route, especially if you have luggage, a taxi or ride hailing service is recommended. During peak hours, allow extra travel time due to potential traffic congestion.

Hotel Santika BSD Reviews & Summary

Looking for all about hotel Santika BSD? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers. Guests particularly love the hotel's comfortable accommodations, excellent service, and convenient location. One of the standout features of Hotel Santika BSD is its commitment to providing a relaxing and enjoyable stay. The hotel boasts well-appointed rooms, a refreshing swimming pool, and a variety of dining options. The friendly and attentive staff are always on hand to assist with any needs, ensuring a memorable experience. Here's what one satisfied guest had to say: "The Hotel Santika BSD exceeded my expectations! The room was spacious and clean, the staff were incredibly helpful, and the location was perfect for exploring the area. I would definitely stay here again."

Hotel Santika BSD Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Hotel Santika BSD. Understanding the different hotel bedroom types available allows you to select the perfect accommodation to suit your needs and preferences. Here's a breakdown of the categories of hotel rooms offered:

Superior Room:
These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options.
Deluxe Room:
Slightly larger than the Superior Rooms, the Deluxe Rooms provide additional space and enhanced amenities. Some rooms may offer city views.
Executive Suite:
For those seeking more luxurious accommodation, the Executive Suites offer a separate living area and bedroom. These suites often include a bathtub in the bathroom.
Family Room:
Ideal for families travelling together, the Family Rooms provide ample space and may include multiple beds or connecting rooms.
Accessible Room:
Hotel Santika BSD also offers accessible rooms designed to accommodate guests with disabilities. These rooms feature wider doorways, grab bars, and other accessibility features.

Please note that Hotel Santika BSD is not a pet-friendly hotel.

Hotel Facilities in Hotel Santika BSD

Hotel Santika BSD offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From recreational facilities to essential services, the hotel provides everything you need for a relaxing and productive visit. Here's a list of some of the key hotel facilities available:

Swimming Pool:
Take a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Center:
Stay active during your stay at the well-equipped fitness center. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
Restaurant:
Enjoy a variety of delicious dishes at the hotel's restaurant. See the "Hotel Buffet or Restaurant/Cafe in Hotel Santika BSD" section for more details.
Meeting Rooms:
Hotel Santika BSD offers several meeting rooms suitable for business events and conferences.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi access throughout the hotel.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open during select hours.
Parking:
Complimentary parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Hotel Santika BSD

Hotel Santika BSD boasts several dining options, ensuring guests can enjoy a variety of culinary experiences without leaving the premises. Whether you're looking for a hearty hotel buffet or a quick bite at the hotel cafe, there's something to satisfy every palate.

The Anjani Restaurant:
This is the hotel's main restaurant, serving a wide range of Indonesian and international dishes. The hotel buffet breakfast is served here daily, featuring a selection of hot and cold items. Expect to pay around SGD 25 per person for the buffet. Open from 6:00 AM to 10:00 PM.
Lobby Lounge:
The Lobby Lounge offers a relaxed setting to enjoy coffee, tea, and light snacks. It's the perfect place to unwind after a long day. Open from 9:00 AM to 11:00 PM.
Room Service:
Enjoy the convenience of in-room dining with the hotel's room service menu. Available 24 hours.

A signature dish to try at The Anjani Restaurant is their Nasi Goreng Santika, a flavorful Indonesian fried rice with a special blend of spices.

Hotel Santika BSD Airport pickups and How to Book

Planning your arrival is easy with hotels with airport shuttle services. Hotel Santika BSD offers a convenient hotel to airport transfer service for its guests. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. When booking, provide your flight details, including your arrival time and flight number. The hotel staff will then arrange for a driver to meet you at the airport and transport you directly to the hotel. This service ensures a hassle-free start to your stay.

Nearby MRT Station & Bus Stops

Convenient access to public transportation is a major advantage when staying at Hotel Santika BSD. Several MRT nearby and bus stops nearby provide easy connections to various parts of Tangerang Selatan and beyond.

Rawa Buntu Station (Train Station):
Located approximately 3 km from the hotel, Rawa Buntu Station offers access to the Commuter Line, connecting you to Jakarta and other surrounding areas.
TransJakarta Bus Stop (BSD City):
Several TransJakarta bus stops are located along Jalan Pahlawan Seribu in BSD City, providing convenient access to various destinations within the city.

To use the public transportation system, you'll need a prepaid card, such as the e-money card issued by several banks. These cards can be purchased and topped up at convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Tangerang Selatan offers a variety of nearby activities and attractions suitable for families and children. From theme parks to cultural sites, there's plenty to see and do near Hotel Santika BSD.

Ocean Park BSD (3 km):
A popular water park featuring slides, pools, and other aquatic attractions. Entry fee is approximately SGD 15 per person.
Scientia Square Park (SQP) (5 km):
A large outdoor park with playgrounds, gardens, and a variety of recreational activities. Free entry.
Branchsto Equestrian Park (7 km):
Enjoy horseback riding lessons and other equestrian activities at this family-friendly park. Prices vary depending on the activity.
AEON Mall BSD City (4 km):
A large shopping mall with a variety of shops, restaurants, and entertainment options, including a cinema and an arcade. Free entry (charges apply for activities).
Dunia Fantasi (Dufan) (30 km):
While a bit further away, Dufan is a major theme park in Jakarta offering a wide range of rides and attractions. Entry fee is approximately SGD 30 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hotel Santika BSD (Tangerang Selatan)

Exploring the nearby dining scene around Hotel Santika BSD is a treat, with a variety of local food and international options available. Whether you're craving a comforting meal at a local restaurant or a quick bite at a cafe, you'll find plenty of food eatiries near me to satisfy your appetite.

Cafes/Restaurants:

Common Grounds Coffee Roastery:
A popular cafe known for its specialty coffee and delicious brunch options.
বৈঠalks BSD:
A trendy restaurant serving modern Indonesian cuisine with a focus on fresh, local ingredients.
Sate Khas Senayan:
A well-known chain restaurant specializing in Indonesian satay dishes.

Local Street Food:

Nasi Goreng Gila:
A popular Indonesian fried rice dish with a variety of toppings.
Sate Ayam Madura:
Grilled chicken skewers marinated in a sweet soy sauce.
Ketoprak:
A vegetarian dish made with tofu, rice noodles, and peanut sauce.
Gado-Gado:
An Indonesian salad with boiled vegetables, tofu, and peanut sauce.
Martabak Manis:
A sweet pancake filled with chocolate, cheese, or peanuts.

Shopping places near Hotel Santika BSD (Tangerang Selatan)

Finding the perfect shopping places near Hotel Santika BSD is easy, with a variety of malls near hotel, department stores near me, and markets offering a wide range of products. Whether you're looking for high-end fashion or local souvenirs, you'll find plenty of shops near me to explore.

AEON Mall BSD City:
A large shopping mall with a variety of international and local brands, restaurants, and entertainment options.
Summarecon Mall Serpong:
Another popular shopping mall featuring a wide range of shops, restaurants, and a cinema.
ITC BSD:
A more traditional shopping center offering a variety of affordable clothing, electronics, and household goods.

Other Places to Stay Near Hotel Santika BSD

If Hotel Santika BSD is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to consider. Here's a selection of affordable hotels nearby and luxury options in the Tangerang Selatan area:

Luxury/5-Star Hotels Nearby:

Mercure Serpong Alam Sutera:
A modern hotel offering comfortable accommodations and a range of amenities.
Swissôtel Jakarta PIK Avenue:
Located a bit further away in Jakarta, this hotel offers luxurious accommodations and stunning city views.
The Ritz-Carlton Jakarta, Mega Kuningan:
Another luxurious option in Jakarta, offering exceptional service and world-class amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Grand Zuri BSD City:
A comfortable hotel offering a range of amenities, including a swimming pool and a restaurant.
POP! Hotel BSD City Tangerang:
A budget-friendly hotel offering clean and comfortable accommodations.
Atria Hotel Gading Serpong:
A stylish hotel with modern amenities and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Serpong Tangerang:
A simple and affordable hotel offering basic amenities.
RedDoorz Plus near Teras Kota BSD:
A budget-friendly option with clean and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Tangerang Selatan is easy with Traveloka. With a wide range of options available, from budget-friendly accommodations to luxurious hotels, you're sure to find the perfect place to stay. Hotel availability can vary, so it's always best to book in advance to secure your preferred room. Whether you're looking for a relaxing getaway or a convenient base for exploring the city, Hotel Santika BSD and its surrounding area offer something for everyone. Make your hotel reservations today and experience the best of Tangerang Selatan! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Hotel Santika BSD

Functional Hall

Lobby

Exterior

Others

Restaurant

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage

Nearby Facilities

ATM/Banking
Beauty salon
Supermarket

Things to Do

Massage
Spa

General

AC
Connecting rooms

Business Facilities

Meeting facilities
Photocopier

Food and Drinks

Buffet breakfast

Transportation

Valet parking

Connectivity

LAN Internet

Accommodation Policy & General Information in Hotel Santika BSD

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 09:30.

Pets

Pets are not allowed in the accommodation.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika BSD	150
Number of floors in Hotel Santika BSD	5
Another facilities in Hotel Santika BSD	24-hour room service, Room service, Safety deposit box, WiFi in public area, Cable TV

Frequently asked question in Hotel Santika BSD

What are available facilities at Hotel Santika BSD?

There are top facilites at Hotel Santika BSD such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Santika BSD?

The standard check-in time at Hotel Santika BSD is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Santika BSD provide breakfast?

Yes, Hotel Santika BSD provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Santika BSD

Hotel Santika BSD has a 3.0-star rating.

How many floors does Hotel Santika BSD have?

Hotel Santika BSD has 5.

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More Reviews from Other Guests in Hotel Santika BSD

Overall Ratings & Reviews Hotel Santika BSD

Traveloka (5,841)

Other sources (91)

8.4

Very Good

From 5,841 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.2

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about Hotel Santika BSD

All

Staff Friendliness (65)

Taste (60)

Accessibility (57)

Variety (56)

Surroundings (53)

Ambiance (51)

Bedroom (50)

Bathroom (50)

Hotel Area (44)

Distance to City Center (42)

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Traveler Reviews Hotel Santika BSD

Number of reviews per page

Customer reviews

A***e

Business

8.8

/10

Reviewed 4 day(s) ago

The service was quite good. The air conditioning in our room was leaking, but we were moved to a better room. The pre-dawn meal menu was quite varied.

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Accommodation's Reply

17 Mar 2026

Dear Mr. Awi, Sincerely, The Management Team, Santika BSD City – Serpong Hotel. We are deeply grateful for your positive experience sharing your online review of your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, The Management Team, Santika BSD City – Serpong Hotel

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daniel t.

Staycation

8.8

/10

Reviewed 3 week(s) ago

The location is quite strategic, the rooms are adequately sized, and the cleanliness is well-maintained. The staff service is good. The TV quality in the rooms is not so good.

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Accommodation's Reply

26 Feb 2026

Dear Mr. Daniel T., Sincerely yours, from Santika BSD City Hotel – Serpong. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your comments will undoubtedly motivate us to consistently provide the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City Hotel. We look forward to welcoming you back in the near future on your next visit to BSD City. We assure you that your next visit will be a truly memorable experience. Sincerely, Faye Hajri, General Manager

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D***o

Transit

10.0

/10

Reviewed 4 week(s) ago

Good hotel and good facilities

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Accommodation's Reply

26 Feb 2026

Dear Mr/Mrs D***O, , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Firdaus A.

Business

9.4

/10

Reviewed 5 week(s) ago

Lot of variety of foods for breakfast, direct door to the mall, close to city center. Recommended 👍

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Accommodation's Reply

20 Feb 2026

Dear Mr. Firdaus A , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

l***a

Staycation

9.4

/10

Reviewed 5 week(s) ago

The hotel staff who helped check-in and out were very friendly. Since it had been a long time since I stayed in a hotel, I was a bit nervous when opening the room access until the access card got stuck, luckily there was a roomboy, tried it but it didn't work and the guy immediately called a technician, who waited 5 minutes for him to come and was able to open the room. Providing 4 bottles of mineral water in the room was very considerate. My first experience staying at Santika BSD was during the 2016 Tangsel Global Innovation Forum, I happened to be on duty and had the opportunity to stay for a few days and was most amazed by the breakfast, it was really delicious. Last year I also broke my fast here. And yesterday I had breakfast here again, masyaAllah it was still delicious. Most amazed by the mini chocolate croissants that were fresh out of the oven, they were really delicious masyaAllah. All the staff were friendly, the guy who made the morning omelet was very kind, seeing me going back and forth without getting any omelet, when I finally came back he put 2 aside for me. The one who baked the bread was also very kind, offering my child some who was curious to see the staff take the bread out of the oven. My son loved staying here; it was his first time staying in a hotel. Hopefully, we'll be able to stay here again. Upon check-out, you can go swimming to Ocean Park, and then walk there.

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Accommodation's Reply

20 Feb 2026

Dear Mr./Ms. I*a, Sincerely, Santika bsd city – Serpong Hotel. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you back again in the near future for your next visit to bsd city. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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king b.

Staycation

10.0

/10

Reviewed 6 week(s) ago

please provide smart TV and swimming pool

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Accommodation's Reply

06 Feb 2026

Dear Mr King B, , Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your comment about our Hotel. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Fay Hajri General Manager

willyandra

8.5

/10

Reviewed 6 week(s) ago

It's all good... the room, the food, and location.

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Accommodation's Reply

02 Feb 2026

Dear Mr. Willyandra , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Okky S.

Staycation

9.4

/10

Reviewed 7 week(s) ago

It's quite good because the location and hotel are connected with access to the Teras Kota Mall, so eating is easy.

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Accommodation's Reply

02 Feb 2026

Dear Mr. Auggie S, Sincerely, from Santika BSD City Hotel – Serpong. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is certainly a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our service in terms of facilities, staff friendliness, and food for all guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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O***y

Business

7.1

/10

Reviewed 7 week(s) ago

Until 3 pm I still couldn't get into the room, the service was a bit slow... the room size was okay

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Accommodation's Reply

02 Feb 2026

Dear Mr./Ms. O*Y, Sincerely, from Santika bsd city – Serpong Hotel. We greatly appreciate your feedback regarding your stay through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are undoubtedly a positive driving force for us to consistently strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back again in the near future on your next visit to bsd city and assure you that your return will be a memorable experience. Sincerely, Faye Hajri, General Manager

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S***I

Staycation

8.5

/10

Reviewed 8 week(s) ago

Friendly hotel staff, clean, fragrant hotel, recommended for families

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Accommodation's Reply

26 Jan 2026

Dear Mr./Ms. S*I, Warm greetings from Santika BSD City – Serpong. We appreciate and admire your sharing of your positive experience during your stay online. We are delighted to hear that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all guests at Santika BSD City. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure you have a memorable experience when you return to our hotel. Sincerely, Faye Hajri, General Manager

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b***u

Staycation

8.5

/10

Reviewed 8 week(s) ago

Parking is confusing, there are no directions for parking near the hotel.

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Accommodation's Reply

26 Jan 2026

Dear Mr./Ms./Mrs. B, Sincerely yours, from Santika BSD City Hotel – Serpong. We greatly appreciate your feedback regarding your stay at our hotel through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are undoubtedly a positive driving force for us to consistently strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City and assure you that your return will be a memorable experience. Sincerely, Faye Hajri, General Manager

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S***a

Staycation

8.5

/10

Reviewed 8 week(s) ago

So far it's quite comfortable ☺️

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Accommodation's Reply

22 Jan 2026

Dear Mr/Mrs S***a, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Staycation

8.5

/10

Reviewed 8 week(s) ago

the room needs renovation, the door is hard to open

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Accommodation's Reply

22 Jan 2026

Dear Mr. R. Bambang A.S., Sincerely, from Santika BSD City Hotel - Serpong. We appreciate your feedback on your experience during your stay at our hotel through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are certainly a positive driving force for us to strive for the best possible service. We will continuously improve the quality of our service, including facilities, staff friendliness, and food for all our guests at Santika BSD City Hotel. We sincerely hope you will visit BSD City again in the future and assure you that your next visit will be a memorable one. Sincerely, Faye Hajri, General Manager

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Staycation

8.5

/10

Reviewed 8 week(s) ago

the room needs renovation to make it more comfortable

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Accommodation's Reply

22 Jan 2026

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T***i

Business

10.0

/10

Reviewed 9 week(s) ago

Great for a business trip. Clean hotel, delicious food.

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Accommodation's Reply

19 Jan 2026

Dear Mr./Ms. T*i, This is a message from Santika bsd city – Serpong hotel expressing our deepest gratitude for your positive review on Google Review during your stay. We are delighted that you had a wonderful experience with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that your return to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager

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A***e

10.0

/10

Reviewed 10 week(s) ago

Friendly staff, nice room, delicious meal

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Accommodation's Reply

09 Jan 2026

Dear Mr/Mrs. A***e, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Mimi H.

Leisure

9.4

/10

Reviewed 10 week(s) ago

The staff was very friendly and accommodating. The bed and pillows are very comfortable. The AC in the room gets quite cold and noisy, however. The door is quite old and already wearing off. The water tap in the bathroom sink is a bit faulty and sprays everywhere. Since the room is a twin bed, it is not very spacious and quite small. The water heater in the bathroom works well. The hotel breakfast had a wide variety of choices and was very delicious!

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Accommodation's Reply

19 Jan 2026

Dear Mrs Mimi H., Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Mimi H.

Leisure

9.4

/10

Reviewed 10 week(s) ago

the staff was very friendly and accommodating. The bed and pillows are very comfortable. the ac in the room gets quite cold and noisy however. the door is quite old and already wearing off. the water tap in the bathroom sink is a bit faulty and sprays everywhere. since the room is a twin bed it is not very spacious and quite small. the water heater in the bathroom works well. hotel breakfast had a wide variety of choices and very delicious!

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Accommodation's Reply

19 Jan 2026

Dear Mrs Mimi H. Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Amelia

9.1

/10

Reviewed 10 week(s) ago

I love the breakfast selection. Great variety of food and the taste is so good. I like creamy spinach with omelette and potato wedges. The porridge for my toddler serves well. It is strategic Location as well.

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Accommodation's Reply

13 Jan 2026

Dear Mrs. Amelia , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

R***y

10.0

/10

Reviewed 10 week(s) ago

The receptionist was very friendly, and the cleanliness was comfortable and clean.

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Accommodation's Reply

09 Jan 2026

Dear Mr./Ms. R*y, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel through this online review. We are delighted that you had a wonderful time with us. Your comments serve as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We look forward to welcoming you back again in the near future on your next visit to bsd city. We will ensure that your next visit to our hotel is a memorable one. Sincerely, Faye Hajri, General Manager

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