Z***r

Leisure

10.0

/10

Reviewed 2 day(s) ago

Stayed for two nights with my wife and kids. The room was spacious with two queen beds. The kids loved being able to share a room with their parents but still have their own bed.

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Accommodation's Reply

08 Jan 2026

Dear Valued Guest, Thank you for your kind feedback! We are delighted to hear that you enjoyed your room and found it comfortable. Your satisfaction is our greatest reward, and we are so happy that we could make your stay special. We look forward to welcoming you back in the future! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

Rahul P.

9.7

/10

Reviewed 4 day(s) ago

Excellent location and good service.

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Accommodation's Reply

05 Jan 2026

Dear Rahul, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

MM

Mauhammad M.

Medical

10.0

/10

Reviewed 5 day(s) ago

Convenient and close to two major Bandung malls, Paskal Mall and PVJ Mall. Close to the Jakarta toll road. Sundanese hospitality is evident.

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Accommodation's Reply

05 Jan 2026

Dear Mauhammad M., Thank you for your kind words about our service! We are delighted to hear that our team made your stay memorable. Providing excellent hospitality is our priority, and your feedback encourages us to keep up the good work. We can’t wait to welcome you back for another wonderful experience! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

J***a

Leisure

6.7

/10

Reviewed 1 week(s) ago

Disappointing because when purchasing the ticket, it included breakfast for 4 people, and it was also confirmed during registration. On day 1, it was okay when entering the breakfast area, but on day 2, it was suddenly said that only 2 people were allowed to have breakfast. This means there is something wrong with the system of this 5-star hotel. Why can there be different rules on different days, making your appetite immediately lose its mood... the first and last time here.

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Accommodation's Reply

08 Jan 2026

Dear Value Guest, Thank you for taking the time to share your feedback regarding your recent stay with Hilton Bandung. We sincerely apologize for the inconveniences you experienced during your visit. Your feedback is invaluable to us, and we are committed to enhancing our services to ensure a more enjoyable stay for all our guests. We hope you will give us another opportunity to welcome you back and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we look forward to the possibility of serving you better in the future. Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

M***y

10.0

/10

Reviewed 2 week(s) ago

Regular stay here.. Hopefully the facilities and services will be better in the future.

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Accommodation's Reply

26 Dec 2025

Dear Valued Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

NY

Nis Y.

Business

10.0

/10

Reviewed 3 week(s) ago

So far so good, breakfast is good food

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Accommodation's Reply

22 Dec 2025

Dear Nis Y., Thank you for your kind words about our service! We are delighted to hear that our team made your stay memorable. Providing excellent hospitality is our priority, and your feedback encourages us to keep up the good work. We can’t wait to welcome you back for another wonderful experience! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

e***n

Business

10.0

/10

Reviewed 3 week(s) ago

It was a pleasure to stay here again. The room and hotel atmosphere were quiet and clean, the staff were friendly, the pool facilities were good, the breakfast was delicious and varied, and thanks to the friendly Chef Mamad. Overall, we were satisfied and happy to stay at the Hilton again.

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Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Thank you for the wonderful review! It's great to know that you had an unforgettable stay. We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience at Hilton Bandung. We completely agree, Mamad is truly a gem to have on our team! It was a pleasure having you with us, and we look forward to welcoming you again in the near future. Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

Verified Traveler

Staycation

10.0

/10

Reviewed 4 week(s) ago

Staying for a vacation with a senior citizen, this hotel provides a chair for the elderly to use for bathing. A senior-friendly hotel. Thank you.

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1 people find it helpful

Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Thank you for your kind words about our service! We are delighted to hear that our team made your stay memorable. Providing excellent hospitality is our priority, and your feedback encourages us to keep up the good work. We can’t wait to welcome you back for another wonderful experience! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

G***i

5.8

/10

Reviewed 4 week(s) ago

Tiba pukul 3 tepat, baru dapat kamar pukul 3:53. Tidak dapat kompensasi apa-apa atas keterlambatan check in. Jawaban staff juga tidak mengenakan. Mengecewakan sekali untuk hotel sekelas Hilton.

1 people find it helpful

Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, and we are committed to improving our services to ensure a better experience for all our guests. We hope you will give us another opportunity to welcome you back in the future. Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

R***y

Leisure

9.7

/10

Reviewed 4 week(s) ago

My family and I stayed at this hotel for a vacation. It's strategically located near the train station, shopping centers, and food markets. Upon entering the lobby, we were greeted by an aesthetically pleasing design, featuring a fish pond and a mini waterfall on the wall. The rooms were both spacious and clean. Breakfast was extensive and delicious. Furthermore, the hotel boasts a charming fine-dining restaurant.

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Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Thank you for your kind words about our service! We are delighted to hear that our team made your day memorable. Providing excellent hospitality is our priority, and your feedback encourages us to keep up the good work. We can’t wait to welcome you back for another wonderful experience! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

S***a

10.0

/10

Reviewed 4 week(s) ago

The location is near the city center, the room is also clean, the price is quite high for a weekday, and the staff is friendly.

1 people find it helpful

Accommodation's Reply

10 Dec 2025

Dear Valued Guest, Thank you for your lovely review! We are so glad to hear you. It’s our goal to provide a comfortable and enjoyable experience for all our guests, and we’re thrilled that we could meet your expectations. We hope to see you again soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

AB

Andy B.

Leisure

10.0

/10

Reviewed 6 week(s) ago

It was a nice experience. It’s my first time staying in Bandung. We’ll be back. Absolutely recommended.

2 people find it helpful

Accommodation's Reply

29 Nov 2025

Dear Andy B., Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

P***i

Business

10.0

/10

Reviewed 7 week(s) ago

A comfortable and cool place, with friendly and excellent service. The rooms and pool are very clean. The food is delicious and everything is great. Highly recommended for vacations, outings, or staycations with your partner. Food

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Accommodation's Reply

20 Nov 2025

Dear Valued Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

M***e

Staycation

8.5

/10

Reviewed 9 week(s) ago

The service did not live up to its promises.

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Accommodation's Reply

07 Nov 2025

Dear Valued Guest, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your stay. Your feedback helps us improve, and we are committed to making the necessary changes. Thank you once again for your feedback, and we look forward to the possibility of serving you better in the future. Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

D***a

Leisure

9.0

/10

Reviewed 10 week(s) ago

Staff was very friendly and helpful

2 people find it helpful

Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for your lovely review! We are so glad to hear you. It’s our goal to provide a comfortable and enjoyable experience for all our guests, and we’re thrilled that we could meet your expectations. We hope to see you again soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

nt

novi t. w.

Leisure

10.0

/10

Reviewed 10 week(s) ago

It's so comfortable, I was given a surprise mirror and cake, the staff are super duper friendly😍 Next time I will definitely want to come here again💕

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you for your kind words about our service! We are delighted to hear that our team made your stay memorable. Providing excellent hospitality is our priority, and your feedback encourages us to keep up the good work. We can’t wait to welcome you back for another wonderful experience! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

F***y

Leisure

10.0

/10

Reviewed 10 week(s) ago

Even though it's been around for a while, it's still kept clean, the service is great, the swimming pool is clean, and the breakfast is varied and delicious.

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Accommodation's Reply

03 Nov 2025

Dear Valued Guest, Thank you for your lovely review! We are so glad to hear you. It’s our goal to provide a comfortable and enjoyable experience for all our guests, and we’re thrilled that we could meet your expectations. We hope to see you again soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

M***d

Staycation

9.4

/10

Reviewed 10 week(s) ago

Thank you for the surprise for my wife's birthday 😍

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1 people find it helpful

Accommodation's Reply

04 Nov 2025

Dear Valued Guest, Thank you for your lovely review! We are so glad to hear you. It’s our goal to provide a comfortable and enjoyable experience for all our guests, and we’re thrilled that we could meet your expectations. We hope to see you again soon! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

Verified Traveler

Staycation

9.0

/10

Reviewed 11 week(s) ago

The towel has started to harden, it's not soft anymore.

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Accommodation's Reply

30 Oct 2025

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, and we are committed to improving our services to ensure a better experience for all our guests. We hope you will give us another opportunity to welcome you back in the future. Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

MS

Meryshani S.

8.5

/10

Reviewed 11 week(s) ago

Happy to the max! Would like to come again

1 people find it helpful

Accommodation's Reply

29 Oct 2025

Dear Valued Guest, Thank you for your kind feedback! We are delighted to hear that you enjoyed your room and found it comfortable. Your satisfaction is our greatest reward, and we are so happy that we could make your stay special. We look forward to welcoming you back in the future! Kind Regards, Fairina Zaini Asst. Director of Marketing Communications

Hilton Bandung

Overall Ratings & Reviews Hilton Bandung

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9.2

8.8

9.1

9.1

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