The staff was friendly, the room was clean, and the bathroom was clean. The only small issue I have is the room that they gave me was a connected room, and I could hear the noises that the other hotel guests were making.

Maintain and improve. And always maintain quality.

Breakfast is very varied, the service is friendly.

Very good & friendly front staffs

I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.

It's top notch, with prices that are quite affordable compared to hotels in its class, it turns out that Pacific is the best.

First check in, the service was friendly and very good, when we arrived at the room it was beyond expectations, initially I thought the room was small but in fact the room was quite spacious and suitable for families.

The staff was friendly, especially the front desk.

The hotel staff are all friendly, the rooms are clean.

Clean rooms, friendly service, recommended for family vacations

The staff is very professional and friendly. However, management needs to take the initiative to provide a free shuttle service from various international ports such as Harbour Bay, Batam Center, and Sekupang, and even Hang Nadim Airport, considering that many domestic and international tourists arrive in Batam through the ports and airports I mentioned. The price of a night at this hotel is already high, so it would be appropriate to provide a free shuttle service not only to Grand Mall Batam. CMIIW. Thank you.

The hotel staff has done a good job. However, there is no shuttle service from the Pacific Hotel to the three international ports in Batam (Harbour Bay, Batam Center, and Sekupang), Telaga Punggur Port, and Hang Nadim Airport. The hotel's price is quite high, but it should be worth providing a shuttle to the airport and harbor (tourists will come and stay in Batam). Hotel management should consider this.

Ok for all. Hotel and service

The staff were very friendly and very helpful at check in.

The facilities are good, clean and comfortable.

Highly recommend staying here. Very satisfying.

Stayed many times, always choose this hotel. Doesn't disappoint.

Staff friendly, room good. Will definitely come back.

Everything was good during my stay.

The staff and mas at check-in were very helpful.