The staff is very professional and friendly. However, management needs to take the initiative to provide a free shuttle service from various international ports such as Harbour Bay, Batam Center, and Sekupang, and even Hang Nadim Airport, considering that many domestic and international tourists arrive in Batam through the ports and airports I mentioned. The price of a night at this hotel is already high, so it would be appropriate to provide a free shuttle service not only to Grand Mall Batam. CMIIW. Thank you.

The hotel staff has done a good job. However, there is no shuttle service from the Pacific Hotel to the three international ports in Batam (Harbour Bay, Batam Center, and Sekupang), Telaga Punggur Port, and Hang Nadim Airport. The hotel's price is quite high, but it should be worth providing a shuttle to the airport and harbor (tourists will come and stay in Batam). Hotel management should consider this.

Ok for all. Hotel and service

The staff were very friendly and very helpful at check in.

The facilities are good, clean and comfortable.

Highly recommend staying here. Very satisfying.

Stayed many times, always choose this hotel. Doesn't disappoint.

Staff friendly, room good. Will definitely come back.

Everything was good during my stay.

The staff and mas at check-in were very helpful.

comfortable, I want to come here again sometime.... God willing, if I have the fortune

Good hotel, nice to stay. The food is good.

The hotel staff were not very friendly, including the security post and receptionist.

the staff is friendly...fast when checkout room comfortable recommended..deh..

The staff are very friendly and helpful, the swimming pool is spacious and has cold and hot water pool facilities, the rooms are clean and comfortable, even the children feel at home in the room.

The service is quite good Improve the service again And the reps should smile more…

It was a great time at the Pacific Hotel.

Only 1 minor issue, my room TV & remote not function so cannot watch TV programme. Overall all good.

simple and lots of effective experiences

Overall is good. Need to fix that shower in the bathroom, very slow.