Overall Ratings & Reviews The Alts Hotel

Hi S*a, Thank you for your positive review! We're delighted to hear that you enjoyed our central location and the service provided by our friendly staff. Your comfort is our priority, and we look forward to your next visit. See you again in Palembang! Cheers! General Manager

Hi S*a, Thank you so much for your positive review! We are delighted to hear that you had a comfortable stay at our hotel and enjoyed our strategic location, our staff, and our delicious food. Comments like this really motivate our team to continue providing the best service. We look forward to welcoming you back to Palembang! Cheers! General Manager

Hi S*e, Thank you for sharing your experience during your stay with us. We apologize for the inconvenience you experienced due to the mosquitoes in your room. This is certainly not the standard of comfort we expect for our guests. This feedback is very valuable and we have forwarded it to the Housekeeping team so that we can take more effective preventative measures in the future. We look forward to welcoming you back for a more comfortable stay. Cheers! General manager

Hi Coki C., Thank you for your positive review. We are delighted to hear that you enjoyed our breakfast and the hospitality of our entire team during your stay. We are also pleased to hear that the swimming pool and additional services, such as the provision of towels, added to your comfort. Reviews like these motivate us to continue maintaining and improving the quality of our service. We are delighted to be able to provide you with a memorable stay. We look forward to welcoming you back in the future. Best regards, General Manager

Hi U*i, Thank you for your positive review regarding your stay at The Alts Hotel Palembang. We are very pleased to know that you were comfortable with the soundproof room facilities, pool view, and overall room size and comfort. We are also grateful for your appreciation of our staff's service and efficient check-in and check-out process. Your input regarding the variety of breakfast menus is highly appreciated. This will be our concern for future evaluation and improvement of service quality. We look forward to welcoming you back in the near future with even better service. Warm Regards, General Manager

Hi Y*a, Thank you very much for the positive review that has been given. It is very nice to know that the room feels comfortable, the food is liked, and the friendliness of our staff gives a good impression. The statement that this hotel is 'the best' is a very meaningful award for the entire team. Comments like this are motivation to continue to maintain and improve the quality of service. Hopefully we can welcome you back on another occasion. Cheers! General Manager

Hi Patria ke., Thank you very much for your positive review! We are very happy to hear that the children enjoyed their stay with us. It is our pleasure to be able to provide a pleasant experience for the whole family. We look forward to your next visit when you return to Palembang! Cheers! General Manager

Hi D*l, Thank you for your review. Your feedback is highly appreciated, and will serve as our evaluation material to continuously improve the quality of service and guest experience in the future. Cheers! General Manager

Hi S*i, Thank you for your positive review! We are glad to know that you and your family enjoyed the comfort of the room and the fun of playing in the foam pool. We hope this fun moment will be a memorable one, especially for the kids. See you again on your next visit to The Alts Hotel Palembang!. Cheers! General Manager

Hi R*a Thank you for your positive review. Glad to know that the friendly and fast receptionist service, variety of food, room comfort, security and pool view provided a pleasant stay experience. This review is an encouragement for us to continue to improve the quality of service. See you again on your next visit. Cheers! General Manager

Hi A*n, Thank you for your positive review. Glad to know that the friendly and prompt receptionist service, variety of food, room comfort, security and pool view provided a pleasant stay experience. This review is an encouragement for us to continue improving the quality of service. See you again on your next visit. Cheers! General Manager

Hi F***o, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our strategic location and found good value in your stay with us. We sincerely apologize for the issues you experienced with the cleanliness and condition of the room. Please rest assured that your comments have been forwarded to our housekeeping and maintenance teams for immediate improvement. Your satisfaction is very important to us, and we truly appreciate your understanding. We hope to welcome you back on your next visit to Palembang for a much better experience. Cheers! general Manager

Hi Herwin R., Thank you for your positive review. We are glad to hear that you are comfortable with the location, cleanliness of the room, the surrounding environment, the staff service, and also the breakfast provided. This kind of feedback means a lot to us to continue to maintain and improve the quality of our services. We look forward to welcoming you back again in the future. Cheers! General Manager

Hi a*a, Thank you for sharing your experience during your stay at The Alts. We hope you will recommend our hotel to your colleagues and friends and we also look forward to welcoming you back to The Alts in the near future. Cheers! General Manager

Hi S***a, Thank you so much for your kind words! We're truly honored that you had a great experience with us. It means a lot to know that you'd consider coming back the next time you're in Palembang. We always strive to provide the best for our guests, and knowing we left a good impression is the best reward. Wishing you safe travels, and we’ll be more than happy to welcome you back anytime! Cheers! General Manager

Hi wije b., Thank you very much for your positive review! We are glad that you felt comfortable with the spacious and clean room, as well as the friendly service from our staff. Hope to welcome you back on your next visit. Cheers! General Manager.

Hi silvan f., Thank you for your appreciation. We are very happy to know that you feel comfortable and enjoy your stay at our hotel. Positive reviews like this are our motivation to continue providing the best service. We look forward to welcoming you back on the next occasion. Cheers! General Manager.

Hi M*a, Thank you for your positive review. We are very pleased to know that you are comfortable with the hotel facilities, cleanliness, and services we provide. Guest satisfaction and comfort are always our top priorities. Reviews like this greatly motivate the entire team to continue to maintain and improve the quality of service. We look forward to welcoming you back on your next visit. Cheers! General Manager

Hi Seri A., Thank you very much for your positive review. We are very happy to know that your stay at our hotel left such a good impression that you want to come back again. Guest satisfaction is our top priority, and comments like this really motivate the entire team to continue to provide the best service. We look forward to your next visit and hope to provide you with more pleasant experiences in the future. Cheers! General Manager