Hello Mr./Mr./R*t! Thank you so much for your review and compliments. We are delighted to hear that you had a positive experience, especially the quick and helpful response from Andrew, even though he was sleepy. Your constructive criticism and kind words mean a lot to us. We will continue to strive to improve the quality of our service to ensure all guests have a more comfortable and memorable experience. We hope to welcome you back again and that we can provide even better service. Thank you! General Manager

Hello D*a, Thank you for sharing your experience staying at The Alts Hotel Palembang. We apologize for the inconvenience you experienced during breakfast. During your stay, the hotel was quite busy due to peak season, resulting in full occupancy and crowding in the breakfast area, causing some guests to have to wait for tables. Our team is working diligently to manage the breakfast flow and minimize waiting times. Regarding the menu options, we have forwarded your feedback to the relevant department and will consider improvements for future visits. We hope to welcome you back with an even more comfortable experience. Thank you, General Manager.

Hello Ms. Yeyen P! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

Hello Mr./Ms. R*d, Thank you for sharing your experience. We apologize if anything did not meet your expectations during your stay. Regarding the breakfast charge for children, we understand your concern. According to hotel policy, children over 4 years old are charged for breakfast at the restaurant. We informed the cashier of the children's ages, so the charge was in accordance with hotel policy. We also apologize for the inconvenience caused by the noise from the neighboring room. We understand that peace and quiet are important for a comfortable stay, especially for guests expecting a 4-star hotel experience. We will evaluate your feedback and forward it to the relevant department. Thank you for your comments, as they will help us improve the quality of service and guest comfort at The Alts Hotel Palembang. We hope to welcome you back in the future. Thank you! General Manager

Hello Mr./Ms. F*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager

Hello Mr. Alakul! Thank you so much for your positive review! 😊 We are delighted that you enjoyed your stay. We will pass on our thanks to Rindu, Tiara, and Heri. We look forward to seeing you again at The Alts Palembang! Thank you! General Manager

Hello Ms. Putra H., Thank you for your review and feedback regarding your stay at The Alts Hotel. We are delighted to hear that you enjoyed the excellent location, facilities, and variety of food we offer. Regarding the security guard's service at the entrance, we sincerely apologize that your actions caused you discomfort and prevented you from being properly welcomed. This is certainly not the standard of service and professionalism we expect from all our team members. We also apologize for the inconvenience caused by the security guard and cleaning staff taking food from the buffet directly to eat during breakfast alongside other guests. We understand that this may have created a negative impression on guests. We will immediately assess this feedback and forward it to the relevant department to guide and reinforce standards and etiquette during breakfast. Thank you for your feedback. We consider this a valuable assessment to improve the quality of our service and create a better experience for all our guests in the future. Thank you, General Manager.

Hello Mr. Agung S., Thank you for taking the time to share your experience staying at The Alts Palembang. We apologize for the unfriendly attitude of our staff. Your feedback is helpful in improving the quality of our service. We hope to welcome you back again with even better service next time. Thank you, General Manager.

Hello Mr. Satrio Ai! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

Hello A*i! Thank you for your review and feedback. We are delighted to hear that the competitive pricing, excellent location, cleanliness, and friendly staff made your stay enjoyable. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Alts Hotel next time. Thank you! General Manager

Hello Ms. Novensaputra! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

Hello Ms. Oldissia A.! Thank you for your review and feedback. We are delighted that you enjoyed our food, were satisfied with the service, and felt comfortable with the cleanliness of your room. Your compliments motivate our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back to Alts Hotel soon. Thank you! General Manager

Hello Mr./Mr. R*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager

Hello Ms. Nana L! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

Hello Mr./Ms. M*d! Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations, particularly regarding the arrival service and assistance with luggage. Your feedback is very important to us, and we will use it as a basis for our evaluation to improve our services. We hope to welcome you back again and provide you with a better stay in the future. Thank you! General Manager

Hello, F*a! Thank you for your kind words about Alts Palembang Hotel. We are very pleased to hear that you had a comfortable stay at our hotel and were satisfied with the service provided by all our staff. Your compliments are the driving force behind our efforts to maintain service quality and provide the best experience for all our guests. We sincerely thank you for trusting and choosing our hotel. We look forward to seeing you again at Alts Palembang Hotel. Thank you. Sincerely, The General Manager

Hello Ms. S*a! Thank you for your feedback. We apologize if the service and comfort of the dining area on the second floor did not meet your expectations. We greatly appreciate your feedback and will take it into consideration for continuous improvement. We hope to provide you with a better experience on your next visit. Thank you! General Manager