Overall Ratings & Reviews The Alts Hotel

Traveloka (8,453)
Other sources (44)
8.6
Very Good
From 8,453 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about The Alts Hotel
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Staff Friendliness (136)
Bedroom (134)
Distance to City Center (125)
Room Space (125)
Ambiance (124)
Taste (123)
Hotel Area (117)
Variety (116)
Bathroom (114)
Accessibility (113)
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Traveller Reviews The Alts Hotel

Number of reviews per page
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40
Customer reviews
A***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.
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Accommodation's Reply
30 Jul 2026
Hello A*i! Thank you for your review and feedback. We are delighted to hear that the competitive pricing, excellent location, cleanliness, and friendly staff made your stay enjoyable. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Alts Hotel next time. Thank you! General Manager
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NOVENSAPUTRA
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.
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Oldissia A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I really liked the food, and the service was great, and the rooms were clean. I definitely recommend staying here.
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Accommodation's Reply
30 Jul 2026
Hello Ms. Oldissia A.! Thank you for your review and feedback. We are delighted that you enjoyed our food, were satisfied with the service, and felt comfortable with the cleanliness of your room. Your compliments motivate our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back to Alts Hotel soon. Thank you! General Manager
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very good, comfortable, clean, friendly.
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Accommodation's Reply
18 Jul 2026
Hello Mr./Mr. R*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager
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Nana L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good service, clean, comfortable, good facilities.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Nana L! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Recommended. For a hotel with this price range, the service should be better. I have stayed at hotels several times where upon entering, I was greeted and my luggage was taken to the room. In this hotel, there are many belongings, I had to carry them myself. The service is lacking, in my opinion.
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Accommodation's Reply
22 Jul 2026
Hello Mr./Ms. M*d! Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations, particularly regarding the arrival service and assistance with luggage. Your feedback is very important to us, and we will use it as a basis for our evaluation to improve our services. We hope to welcome you back again and provide you with a better stay in the future. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A comfortable hotel in the center of Palembang. Many restaurants and coffee shops nearby.
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Accommodation's Reply
18 Jul 2026
Hello, F*a! Thank you for your kind words about Alts Palembang Hotel. We are very pleased to hear that you had a comfortable stay at our hotel and were satisfied with the service provided by all our staff. Your compliments are the driving force behind our efforts to maintain service quality and provide the best experience for all our guests. We sincerely thank you for trusting and choosing our hotel. We look forward to seeing you again at Alts Palembang Hotel. Thank you. Sincerely, The General Manager
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Service needs to be improved. The dining room on the second floor is uncomfortable.
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Accommodation's Reply
22 Jul 2026
Hello Ms. S*a! Thank you for your feedback. We apologize if the service and comfort of the dining area on the second floor did not meet your expectations. We greatly appreciate your feedback and will take it into consideration for continuous improvement. We hope to provide you with a better experience on your next visit. Thank you! General Manager
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Mira
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Don't ask me about my experience staying at The Alts Hotel. I've lost count of how many times I've stayed here.
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Accommodation's Reply
18 Jul 2026
Hello Mira! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I always stay here for staycations because the rooms are so nice. The food is delicious, and the hotel staff is friendly and helpful throughout our stay. Thanks to Mr. Rahmat, the bellboy, for helping with our luggage and parking, and to Ms. Jeje, whose writing in the room is so aesthetic. I'll be back! ✨
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Accommodation's Reply
18 Jul 2026
Hello N*a! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager
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Hanpi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean and bright, and there are chairs for relaxing.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Hanpi! Thank you for your wonderful review of The Alts Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang soon. Thank you! General Manager
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool 🫰
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Accommodation's Reply
18 Jul 2026
Hello Mr. Iral! Thank you for your review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the service from our entire team. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel again soon. Thank you! General Manager
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool🫰
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Accommodation's Reply
18 Jul 2026
Hello Mr. Iral! Thank you for your review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the service from our entire team. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel again soon. Thank you! General Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable room, delicious breakfast, and very helpful staff. Next time I want a staycation, I'll stay here again.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Ra! Thank you for your wonderful review of The Alts Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang soon. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Easy booking, comfortable room, easy check-in process
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Accommodation's Reply
18 Jul 2026
Hello Mr./Ms./Ms./Mr./Ms ...
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F***A
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The food is like pempek, smelly, and the taste is not very good for a hotel like that.
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Accommodation's Reply
22 Jul 2026
Hello Mr./Ms./Mr./Ms. F*A! Thank you for taking the time to share your feedback. We apologize that your favorite dish, especially the Pempek, did not meet your expectations. We will forward this feedback to the relevant team to use as feedback in improving the quality and consistency of our food. We hope to provide you with a better experience on your next visit. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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Accommodation's Reply
22 Jul 2026
Hello F*a! Thank you so much for your review and compliments! We are delighted that you enjoyed your stay with us. We will pass on your thanks to Fadly. We hope to welcome you back to The Alts for another memorable stay! Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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Accommodation's Reply
18 Jul 2026
Hello Mr./Ms./Ms./Mr./Ms ..../Ms./Ms./Ms./Ms./
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Comfortable, pleasant rooms. Great service. Fast app booking.
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Accommodation's Reply
25 Jun 2026
Hello F*a! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, our services, and the fast and easy booking experience through Traveloka. Your compliments are an encouragement to our team to continue providing the best service. We hope to welcome you back again next time. Thank you, General Manager.
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room was very comfortable. Breakfast was a treat, with a wide variety of options. Prices are quite high compared to previous years.
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Accommodation's Reply
25 Jun 2026
Hello N*o! Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast menu. Regarding your question about the price, we understand your concern. There may be price adjustments as we improve our facilities and services, but we will continue to forward your feedback to management for consideration. We hope to welcome you back in the future. Thank you, General Manager
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Number of reviews per page
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40