8.3
Very Good
From 6,066 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.3

People often mention about HW Hotel Padang
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Staff Friendliness (119)
Ambiance (117)
Bedroom (105)
Distance to City Center (97)
Hotel Area (89)
Bathroom (85)
Room Space (82)
Taste (82)
Accessibility (78)
Surroundings (74)
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Traveller Reviews HW Hotel Padang

Number of reviews per page
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40
Customer reviews
Mentari A.
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8.5
/10
Reviewed 4 day(s) ago
Check-in took a long time, even though the receptionist was quiet.
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F***r
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9.1
/10
Reviewed 1 week(s) ago
Everyone was friendly, including the security guard. It was great.
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K***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
The pool couldn't be used because it had just been medicated, even though it was Saturday night. Why couldn't the medication be administered on a weekday? The hair dryer wouldn't work; it would just die if you pressed the button. You had to wait another minute before it could be turned back on, even though it wasn't even hot at all.
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Qori L.
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I love staying here, even though the chicken porridge was salty this morning hehehe
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R***h
icon-Leisure
Leisure
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8.5
/10
Reviewed 4 week(s) ago
I've stayed at HW Hotel in May 2026. It was a better, modern room on the opposite side. Now, in room 204, the room seems smaller and the bathroom looks dilapidated. The towel is not white. Breakfast is very good. Staff are friendly.
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Alivasei
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean rooms, friendly staff, strategic hotel, good in general, close to the city center.
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Ristika a. s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I really like the hotel, it's comfortable 👍🏻
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R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's really okay, the place is clean.
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
I booked a panoramic suite room, which is non-smoking. The room was large and spacious. It was quite clean, but the bathroom was very small (only about 1 x 0.5 m). The toilet bidet leaked, making the toilet area constantly wet. Oh yes, there are only two rooms of this type: one smoking room with a bathtub, and the non-smoking room without a bathtub. The non-smoking room is on the 7th floor, and the elevator only goes to 6, so you have to climb one more flight of stairs. The breakfast was mediocre and lacked any interesting variety. Overall, I wouldn't stay here again.
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M***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
Waiting for check-in can take up to an hour.
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S***g
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Leisure
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8.4
/10
Reviewed 8 week(s) ago
Very delicious breakfast, friendly and helpful staff, near town and can walk around. Sunrise and sunset view. Awesome!
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Always the kids' favorite hotel. They don't want to go to any other hotel, it's the most HW-HW.
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R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
If you can catch the sunset, the view from the room is good.
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Y***i
icon-Business
Business
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9.7
/10
Reviewed 10 week(s) ago
The service is friendly, and the environment is also pleasant.
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N***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 10 week(s) ago
I found the cleaning service and security guards in the lobby impolite. They stared at us from the moment we arrived until we left, which was unpleasant.
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Febbiyo F. S.
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Friendly staff and close access to everywhere.
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Z***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Good service, clean room, only the room I stayed in was not soundproof, I could hear the sound of the machine outside the room.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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M***o
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9.7
/10
Reviewed 12 week(s) ago
It's friendly and clean, and it's complete.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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I***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 12 week(s) ago
At the initial check-in, they didn't give me a Wi-Fi pass, so I was too lazy to go back and ask for one. And the toilet was yellow and very dirty. The AC wasn't very cold and was noisy, and the hairdryer was also clogged, and when I used it, it turned off by itself and wouldn't turn on. Please check the cleanliness of the rooms on the first floor. You paid quite a bit for a large room, but they didn't pay attention to cleanliness and amenities. But the breakfast was delicious.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Nadia F.
icon-Leisure
Leisure
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9.7
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the hotel is clean and comfortable.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Number of reviews per page
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