Overall Ratings & Reviews Pullman Jakarta Central Park

Dear Value Guest, Thank you for taking the time to share your experience during your stay with us. First of all, we sincerely apologize for the inconvenience you experienced, especially regarding the late check-in, the condition of the air conditioning in the room, and the quality of the food that did not meet your expectations. We understand that waiting more than three hours for your Suite room is an unpleasant experience, especially during the time when you should have been able to rest. Regarding the air conditioning and the quality of the room service food, we are also very sorry that they did not meet your expectations. We will immediately follow up on this feedback with the relevant team to prevent a recurrence in the future. Once again, we thank you for this very valuable input. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Diana Afriza, Asst. Guest Experience Manager

Dear Value Guest, Thank you very much for your positive review! We're delighted to hear that you found our hotel a perfect choice for a family staycation, especially with its strategic location close to the mall. We hope to welcome you and your family back soon for an even more enjoyable experience. Best regards, Diana Afriza, Assistant Guest Experience Manager

Dear Valued Guest, Warmest greetings from Pullman Jakarta Central Park! Thank you so much for sharing such a heartwarming review. We’re truly delighted to hear that your staycation with us was the best experience ever! It’s wonderful to know that our early check-in service, cozy room, and tasty breakfast added joy to your visit. We’re especially happy to hear that your nephew enjoyed the complimentary chocolate snack—it’s always a pleasure to bring smiles to our little guests! Your kind words mean a lot to our team and inspire us to continue creating memorable moments for all our guests. We sincerely hope to welcome you and your family back again soon to feel the warmth and love of Pullman once more. Warmest regards, Diana Afriza Guest Experience Team Pullman Jakarta Central Park

Dear Valued Guest. Thank you for your positive review! We are very happy to hear that you found our hotel staff friendly and helpful during your stay. Reviews like this really motivate our team to continue providing the best service. We look forward to welcoming you back to Pullman Jakarta Central Park for an even more enjoyable experience. Warm regards, Diana Afriza. Asst. Guest Experience Manager. Pullman Jakarta Central Park

Dear Value Guest, Thank you for your positive review! We are glad to hear that you felt helped and welcomed by our team during the check-in process. Guest satisfaction and comfort are our priority, and comments like this really motivate our team to continue providing the best service. We look forward to welcoming you back on your next visit! Best regards, Diana Afriza. Asst. Guest Experience Manager.

Dear Ms. Yuli A, Thank you for your feedback! We're glad you enjoyed the amazing city view from your room. We look forward to welcoming you back soon! Sincerely, Diana Afriza Guest Experience Executive

Dear Value Guest, Thank you for your kind words! We’re delighted to hear that you enjoyed our location, facilities, and service. We look forward to welcoming you back for another wonderful stay! Best regards, Diana Afriza Guest Experience Executive

Dear Ms. Martha D. N, Thank you for taking the time to write such an honest and detailed review. We are very happy to know that you loved our hotel's strategic location, the friendliness of our staff, and the diversity of our inclusive team. Your support and appreciation really mean a lot to us. 💖. However, we also apologize for some things that were not pleasing, especially regarding the taste of broccoli at breakfast, the bathroom design, and the in-room entertainment facilities. We have forwarded your feedback to the relevant team to be followed up immediately for the comfort of future guests. We greatly appreciate your plan to stay at Pullman again, and we will strive to provide an even better experience on your next visit. See you again and warm regards, Diana Afriza. Guest Experience Executive

Dear Mr./Mrs. Kadek C. D, Thank you for your positive review. We are very pleased to know that you are planning to stay again with your family. We look forward to welcoming you and your family, and may your next visit be even more memorable! Warm regards, Diana Afriza. Guest Experience Executive

Dear Mr./Mrs. Kadek C. D, Thank you for your positive review. We are very pleased to know that you are planning to stay again with your family. We look forward to welcoming you and your family, and may your next visit be even more memorable! Warm regards, Diana Afriza. Guest Experience Executive

Dear Sir/Madam, Thank you for your very meaningful short review. We are very pleased to know that you are planning to stay again with your family. We will be happy to welcome you and your family, and of course will try to provide a warmer and more enjoyable experience on your next visit. Warm regards, Diana Afriza. Guest Experience Executive

Dear Sir/Madam, Thank you for this brief but meaningful review. We are very pleased to know that your experience with us left a positive impression. It would be our honor to welcome you back in the future. See you on your next visit! Warm regards, Diana Afriza. Guest Experience Executive

Dear Value guest, Thank you so much for your kind words! We're delighted to hear that you loved your stay with us. We truly appreciate your feedback regarding the air conditioning — we understand that comfort is very personal, and we'll certainly share your suggestion with our team to see how we can improve the temperature settings. We hope to welcome you back soon for an even more enjoyable experience! Sincerely, Diana Afriza Guest Experience Executive

Dear Value Guest, Thank you for your positive review! We are glad that our central location and proximity to shopping centers added to your comfort during your stay. We look forward to welcoming you back! Warm regards, Diana Afriza. Guest Experience Executive

Dear Mr. Yudi, Thank you for your review! Glad to hear that you were still able to easily return to the hotel after a late-night movie night. We hope this convenient access makes your experience even more enjoyable. See you again on your next visit! Warm Regards, Diana Afriza. Guest Experience Executive

Dear Value Guest, Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoy our strategic location, right next to Central Park Mall, and that our service has consistently met your expectations. We do apologize for the inconvenience you experienced with the toilet flush — your feedback is very valuable, and we will have our engineering team look into this to improve the comfort of our rooms. We hope to welcome you back soon, and hopefully, you’ll have the chance to try our breakfast next time! Sincerely, Diana Afriza Guest Experience Executive

Dear Value Guest, Thank you very much for your review! We are glad to hear that you found our room homey and comfortable, and that you enjoyed the ambiance of the hotel. We apologize for the inconvenience during your arrival and check-in process. Your feedback means a lot to us, and we will use it as an evaluation material to improve our services, including welcoming guests and ease of check-in. Regarding the deposit policy, we understand that it may be inconvenient, and we will continue to look for ways to make this process more flexible in the future. We hope to welcome you back with a better experience! Sincerely, Diana Afriza. Guest Experience Executive

Dear Value Guest, Thank you for your review! We are glad to hear that you felt comfortable and satisfied during your stay at our hotel. We look forward to welcoming you back in the future for a more enjoyable experience. Best regards, Diana Afriza. Guest Experience Executive

Dear Mr. Mulyadi to. S, Thank you for staying with us again and giving us a positive review! We are glad to hear that you were satisfied with our room, staff service, and location connected to the mall. We look forward to welcoming you back on your next visit! Warm Regards, Diana Afriza. Guest Experience Executive

Dear Value Guest, Thank you for your review! We are glad to hear that you felt comfortable and enjoyed the fast WiFi connection. We are also glad that our team was able to respond quickly to fix the chandelier. It is also great to know that you enjoyed the food at our restaurant. We look forward to your next visit! Warm Regards, Diana Afriza. Guest Experience Executive