Febyi K.

Leisure

8.5

/10

Reviewed 2 day(s) ago

The place is quite nice, but the most important thing is that it is very clean and not disturbing, basically it is very comfortable.

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mimin m.

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is nice and friendly, the hotel is comfortable.

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Accommodation's Reply

06 Oct 2026

Thank you for taking the time to write a positive review. We are delighted that you found our staff to be friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best possible service. Sincerely, Serna Hotel Bandung

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Syamsa Y.

Transit

9.4

/10

Reviewed 3 week(s) ago

Very strategic position close to the main station of Bandung city, Damri pool, Paskal 23 shopping center, Pasar Baru, Bandung City Square and Husein Sastranegara Airport.

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Accommodation's Reply

02 Oct 2026

Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Syamsa Y.

Transit

9.4

/10

Reviewed 3 week(s) ago

The hotel staff is very helpful, close access to the highway, minimarket, main station, Paskal 23 shopping center, Pasar Baru Trade Center Bandung, Istana Plaza, hospital, and Damri bus terminal.

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Accommodation's Reply

02 Oct 2026

Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service.

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L***a

8.2

/10

Reviewed 3 week(s) ago

The location is strategic, close to everywhere, and there are also many sellers in front of the hotel.

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Accommodation's Reply

02 Oct 2026

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J***a

Leisure

8.2

/10

Reviewed 5 week(s) ago

Friendly staff, clean hotel, clean rooms, strategic location. Suitable for families.

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Accommodation's Reply

18 Sep 2026

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J***a

Leisure

8.2

/10

Reviewed 5 week(s) ago

The hotel staff is friendly. The hotel is clean and the rooms are clean. It's perfect for staying with a large family because the rooms are spacious.

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1 people find it helpful

Accommodation's Reply

18 Sep 2026

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Akhmad Z.

10.0

/10

Reviewed 5 week(s) ago

clean room, good service....

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18 Sep 2026

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mariah

Staycation

10.0

/10

Reviewed 5 week(s) ago

The staff is friendly and always ready to provide coffee, tea, and mineral water. This three-story hotel has an elevator. It's comfortable and clean. It's perfect for families or backpackers. It's strategically located. The hotel is right in front of Bandung Station. Highly recommended. I'll be back again soon.

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Accommodation's Reply

18 Sep 2026

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D***i

Transit

8.2

/10

Reviewed 10 week(s) ago

suitable for the price, decent for transit next time I might use this again thank you

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Iray S.

Medical

10.0

/10

Reviewed 11 week(s) ago

Great... 5 days stay here...

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Iray S.

Medical

10.0

/10

Reviewed 12 week(s) ago

Anyway, it's comfortable to stay here.

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2 people find it helpful

Accommodation's Reply

29 Aug 2026

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Iray S.

Medical

10.0

/10

Reviewed 12 week(s) ago

The hotel staff is friendly and helpful. The rooms are clean, and the overall experience is excellent.

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2 people find it helpful

Accommodation's Reply

29 Aug 2026

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Franscoela C.

6.4

/10

Reviewed 12 week(s) ago

Good from outside but very old inside, smells bad from the bathroom. Good location.

2 people find it helpful

Accommodation's Reply

18 Sep 2026

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O***i

Transit

8.5

/10

Reviewed 13 week(s) ago

For a 2-star rating, it's very good. The room was clean, and the bathroom was also clean. The amenities are complete. The best part is the location. It's literally across from Bandung Station—just cross the street and walk a short distance.

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Accommodation's Reply

29 Aug 2026

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Rahma S.

8.2

/10

Reviewed 14 week(s) ago

The room is worth the price, only there is no Wi-Fi.

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us to further develop and improve our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Rahma S.

8.5

/10

Reviewed 14 week(s) ago

Nice accommodation, only on the 3rd floor there is no wifi.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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M***a

9.4

/10

Reviewed 15 week(s) ago

The location is very close to the station and city area so access to everywhere is very easy.

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Accommodation's Reply

29 Aug 2026

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Stefi O.

9.4

/10

Reviewed 15 week(s) ago

Exit the alley and head straight to the station. It's perfect for a large family trip, as you can just cross the street. Take the feeder to connect to Woosh on the way to Jakarta. We'll come back here next time we're in Bandung.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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Imam S.

8.5

/10

Reviewed 15 week(s) ago

If I go to Bandung tomorrow, I'll stay here again. Highly recommended.

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Accommodation's Reply

29 Aug 2026

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Serena Hotel

Overall Ratings & Reviews Serena Hotel

7.5

7.5

7.5

8.3

7.8

Traveller Reviews Serena Hotel