Galuh H.

Transit

8.5

/10

Reviewed 1 week(s) ago

The hotel was quite quiet, perhaps because it was a weekday. There were also only a few staff members. It's a shame, considering Utami was once a successful hotel. The rooms are spacious, and the beds are spacious. The interior is a bit old-school. It's a good location, close to the airport.

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Accommodation's Reply

13 Nov 2026

Dear Ms./Mrs. Galuh H., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and impressions. We hope that Utami Juanda Hotel will continue to be your first choice for family stays or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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I***N

Transit

8.5

/10

Reviewed 13 week(s) ago

Comfortable hotel, clean rooms, friendly staff, close to the airport.

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Accommodation's Reply

24 Aug 2026

Dear Mr./Ms. I*N., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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dharmono20 d.

Transit

10.0

/10

Reviewed 23 week(s) ago

The staff is very friendly, quiet and comfortable.

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Accommodation's Reply

10 Jun 2026

Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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B***i

Staycation

8.6

/10

Reviewed 27 week(s) ago

Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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D***i

Transit

8.7

/10

Reviewed 33 week(s) ago

The bathroom part can be repaired

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Accommodation's Reply

16 Apr 2026

Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management

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Verified Traveler

10.0

/10

Reviewed 59 week(s) ago

Very comfortable, can re-order... Only the AC is not cold enough because the room is large

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Accommodation's Reply

06 Oct 2025

Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management

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sugiono

Transit

8.5

/10

Reviewed 69 week(s) ago

It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...

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1 people find it helpful

Accommodation's Reply

06 Aug 2025

Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management

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j***i

Business

10.0

/10

Reviewed 77 week(s) ago

nice big hotel suitable for tour or group

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1 people find it helpful

Accommodation's Reply

27 May 2025

Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management

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E***h

Transit

10.0

/10

Reviewed 79 week(s) ago

Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.

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Accommodation's Reply

16 May 2025

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B***g

5.6

/10

Reviewed 82 week(s) ago

scary ......................

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1 people find it helpful

Accommodation's Reply

21 Apr 2025

Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management

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I***a

9.6

/10

Reviewed 85 week(s) ago

I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.

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2 people find it helpful

Accommodation's Reply

04 Apr 2025

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M***d

Transit

10.0

/10

Reviewed 86 week(s) ago

Hotel staff starting from welcoming guests, receptionists, room service are very 👍

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Accommodation's Reply

24 Mar 2025

Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.

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D***i

6.9

/10

Reviewed 88 week(s) ago

The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.

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2 people find it helpful

Accommodation's Reply

14 Mar 2025

Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.

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R***e

Staycation

9.4

/10

Reviewed 92 week(s) ago

the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.

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2 people find it helpful

Accommodation's Reply

07 Feb 2025

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M***t

Leisure

9.4

/10

Reviewed 96 week(s) ago

The hotel rooms and surroundings are clean and spacious, only quiet since covid 19

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1 people find it helpful

Accommodation's Reply

30 Jan 2025

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S***S

8.5

/10

Reviewed 97 week(s) ago

Recommended, close to International Airport

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1 people find it helpful

Accommodation's Reply

30 Jan 2025

Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.

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S***i

8.2

/10

Reviewed 98 week(s) ago

Hotel staff is friendly and check in time is fast.

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Accommodation's Reply

31 Dec 2024

Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.

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A***s

Business

9.7

/10

Reviewed 98 week(s) ago

The hotel staff is friendly and very helpful with the check-in process etc.

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Accommodation's Reply

31 Dec 2024

Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.

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D***y

Transit

10.0

/10

Reviewed 100 week(s) ago

The hotel staff is friendly and the food menu ordered is delicious and well presented.

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1 people find it helpful

Accommodation's Reply

27 Dec 2024

Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.

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DIAN P. N.

Business

9.1

/10

Reviewed 102 week(s) ago

If possible, there should be breakfast and a water heater, but there really isn't one in the room.

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3 people find it helpful

Accommodation's Reply

13 Dec 2024

Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.

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Hotel Utami

Overall Ratings & Reviews Hotel Utami

7.9

7.8

7.7

8.2

7.9

Traveller Reviews Hotel Utami