Hotel Utami

Hotels
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7.9
/10
Pleasant
1,472 reviews

What Guests Say About Their Stay

Room Space (15)
Bedroom (14)
Accessibility (13)
Staff Friendliness (13)

Kholiq

10.0
/ 10
Very pleasant. The room is spacious and clean. Even can upgrade the upper type room without additional cost. My family and I took 2 rooms. The children are also satisfied. Ready to stay overnight again. 👍.
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sugeng

8.5
/ 10
Convenient and close to the airport surabaya juanda
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Krisna M.

9.1
/ 10
The hotel is clean and tidy. waitress friendly
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sholeh sholeh

8.5
/ 10
For business affairs is very appropriate. good service
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Nanang E. S.

9.7
/ 10
Good service, breakfast is also okay
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In the Area
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Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253

Main Facilities

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Restaurant
24-Hour Front Desk
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Hotel Utami is located in area / city Gedangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Utami

Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253
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Lobby Hotel Utami
Lobby 2 Hotel Utami

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The Charm of Hotel Utami

For Australian travellers planning a trip to the vibrant province of Jawa Timur, Indonesia, finding the perfect place to stay is paramount. Hotel Utami stands out as a welcoming and comfortable option, offering a blend of convenience and local charm. Whether you're exploring the bustling city of Surabaya or venturing further into the region, Hotel Utami provides a solid base for your adventures. Rates at Hotel Utami start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Utami

Hotel Utami is situated in the heart of Surabaya, a major city in Jawa Timur. Located at {localAddressString}, the hotel offers excellent accessibility for travellers. It's conveniently positioned within reasonable distance of the city centre, making it easy to explore Surabaya's key attractions. For those arriving by air, the hotel is accessible from Juanda International Airport (SUB), a major gateway to the region. Public transport options are readily available, including local buses and the convenience of rideshare services, ensuring you can navigate the city with ease. The surrounding area offers a glimpse into local life, with opportunities to discover authentic Indonesian culture and cuisine.

Guest Facilities and Services at Hotel Utami

Guest facilities at Hotel Utami are designed to ensure a comfortable and convenient stay for all visitors. Understanding the needs of modern travellers, the hotel provides essential amenities to make your trip enjoyable. You'll find reliable free Wi-Fi throughout the property, perfect for staying connected. The 24-hour front desk is staffed by friendly and helpful personnel, ready to assist with any queries or requests you may have, day or night. For those who enjoy starting their day with a good meal, the hotel offers breakfast options, and the availability of great coffee is a welcome touch for many. Secure luggage storage is also available, allowing you to explore freely without the burden of your bags.

Room Information and Stay Experience at Hotel Utami

Hotel Utami offers a range of rooms designed to provide a restful and pleasant experience. The room types of Hotel Utami cater to various traveller needs, ensuring a comfortable stay. Each room is appointed with essential amenities, focusing on cleanliness and comfort. You can expect well-maintained spaces with effective climate control, ensuring a pleasant temperature regardless of the weather outside. The beds are prepared for a good night's sleep, and the bathrooms are kept to a high standard of cleanliness. While specific room names and sizes are best confirmed directly, the overall aim is to provide a serene environment for guests to relax and recharge after a day of exploration.

Recommended Nearby Dining and Cafes around Hotel Utami

Surabaya is renowned for its diverse culinary scene, and Hotel Utami's location places you within easy reach of many delightful dining experiences. You can explore a variety of local eateries offering authentic Indonesian dishes, from flavourful street food to more established restaurants. The area also boasts a growing café culture, with numerous spots serving excellent coffee and light meals. Whether you're craving a hearty local breakfast, a quick lunch, or a relaxed dinner, you'll find plenty of options to satisfy your palate. Exploring the neighbourhood will undoubtedly lead you to hidden gems and popular local haunts.

Popular Attractions and Activities near Hotel Utami

Surabaya and its surroundings offer a wealth of attractions for every type of traveller. Within easy reach of Hotel Utami, you can discover historical sites, vibrant markets, and cultural landmarks. Some popular spots include the historic Sampoerna Museum, offering a glimpse into the region's past, and the colourful House of Sampoerna. For a taste of local life, explore the bustling Pasar Turi or Pasar Atum for shopping and local produce. The Tugu Pahlawan (Heroes Monument) is a significant landmark commemorating Indonesia's struggle for independence. Nature lovers might enjoy a visit to the Mangrove Forest Education Centre of Surabaya for a unique ecological experience. For those interested in religious sites, the Ampel Mosque is a historically and culturally important destination. If you are looking for other activities around Hotel Utami, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Hotel Utami from the Airport

Navigating your way from Juanda International Airport (SUB) to Hotel Utami is straightforward, with several convenient transportation options available. Understanding the airport transfer service of Hotel Utami and the best ways to reach your accommodation is key to a smooth arrival.

  • Airport Link Trains:

    While direct train links might not be available to the immediate vicinity of the hotel, exploring local train networks from the airport can be an option for onward travel.
  • Airport Shuttle Buses:

    Dedicated shuttle bus services often operate from the airport to various points within Surabaya, providing an economical way to reach the city.
  • Public Metered Taxis:

    Official airport taxi stands offer metered taxis, which are a reliable and direct way to get to Hotel Utami. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    Popular rideshare services are readily available at the airport. You can book a car through their respective mobile applications for a convenient door-to-door journey.

For more information on getting around, consider the Airport transfer service options available. Hotel Utami airport transfer can be arranged through various local transport providers.

Summary of Why You Should Choose Hotel Utami

Hotel Utami presents a compelling choice for Australian travellers seeking a comfortable and well-located accommodation in Jawa Timur. Its key advantages include:

  • Prime Location:

    Situated in Surabaya, offering easy access to city attractions and amenities.
  • Comfortable Stay:

    Rooms are designed for relaxation with essential amenities and effective climate control.
  • Friendly Service:

    A 24-hour front desk ensures assistance is always available.
  • Convenient Facilities:

    Free Wi-Fi and breakfast options enhance the guest experience.

To ensure you secure your preferred dates and room, it is recommended to check room availability at Hotel Utami. Book Hotel Utami today for a memorable and hassle-free stay in Jawa Timur.

For more options, you can Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in Hotel Utami

Lobby Hotel Utami
Lobby
Exterior Hotel Utami
Exterior
Bedroom Hotel Utami
Bedroom
Others Hotel Utami
Others
Restaurant Hotel Utami
Restaurant

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Connectivity

  • LAN Internet

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Hotel Utami

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Hotel Utami
110
Number of floors in Hotel Utami
4
Another facilities in Hotel Utami
Coffee shop, 24-hour room service, Room service, WiFi in public area, Desk

Frequently asked questions about Hotel Utami

What are available facilities at Hotel Utami?
There are top facilites at Hotel Utami such as Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Utami?
The standard check-in time at Hotel Utami is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Utami?
Hotel Utami has a 3.0-star rating.
How many floors does Hotel Utami have?
Hotel Utami has 4.
How many rooms are available at Hotel Utami?
Hotel Utami has 110.
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Hotel Utami reviews and ratings

7.9
Pleasant
From 1,472 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami
All
Staff Friendliness (14)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (9)
Ambiance (9)
Bathroom (9)
Hotel Area (9)
Surroundings (8)
Check-in/out Time (8)
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Traveller Reviews Hotel Utami

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20
40
Customer reviews
dharmono20 d.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff is very friendly, quiet and comfortable.
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Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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B***i
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Staycation
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8.6
/10
Reviewed 13 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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D***i
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8.7
/10
Reviewed 19 week(s) ago
The bathroom part can be repaired
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
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Verified Traveler
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10.0
/10
Reviewed 45 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
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Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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sugiono
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8.5
/10
Reviewed 55 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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j***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
nice big hotel suitable for tour or group
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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E***h
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icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
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Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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B***g
icon-origin-TRAVELOKA
5.6
/10
Reviewed 69 week(s) ago
scary ......................
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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I***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 72 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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M***d
icon-Transit
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icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
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Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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D***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 74 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
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2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 79 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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M***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 82 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
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Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***S
icon-origin-TRAVELOKA
8.5
/10
Reviewed 83 week(s) ago
Recommended, close to International Airport
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 84 week(s) ago
Hotel staff is friendly and check in time is fast.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 85 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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D***y
icon-Transit
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10.0
/10
Reviewed 86 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
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DIAN P. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 89 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
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3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
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sutarno
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 90 week(s) ago
clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍
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1 people find it helpful
Accommodation's Reply
22 Nov 2024
Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)
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J***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 92 week(s) ago
Friendly hotel staff, close access to the airport and shopping centers and there are bonuses too 😍
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Accommodation's Reply
06 Nov 2024
Good afternoon Sir/Madam, thank you for your kind review:). We are very happy if you are satisfied during your stay at Hotel Utami:). Thank you for staying at Hotel Utami. We look forward to your return:).
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Exterior 4 Hotel Utami

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.9
Pleasant
From 1,472 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami
All
Staff Friendliness (14)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (9)
Ambiance (9)
Bathroom (9)
Hotel Area (9)
Surroundings (8)
Check-in/out Time (8)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel Utami

Number of reviews per page
20
40
Customer reviews
dharmono20 d.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff is very friendly, quiet and comfortable.
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Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 13 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 19 week(s) ago
The bathroom part can be repaired
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
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Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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sugiono
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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j***i
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Business
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10.0
/10
Reviewed 63 week(s) ago
nice big hotel suitable for tour or group
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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E***h
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Transit
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10.0
/10
Reviewed 65 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
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Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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B***g
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5.6
/10
Reviewed 69 week(s) ago
scary ......................
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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I***a
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9.6
/10
Reviewed 72 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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M***d
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10.0
/10
Reviewed 72 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
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Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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D***i
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6.9
/10
Reviewed 74 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
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2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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R***e
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Staycation
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9.4
/10
Reviewed 79 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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M***t
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Leisure
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9.4
/10
Reviewed 82 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
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Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***S
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8.5
/10
Reviewed 83 week(s) ago
Recommended, close to International Airport
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***i
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8.2
/10
Reviewed 84 week(s) ago
Hotel staff is friendly and check in time is fast.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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A***s
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Business
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9.7
/10
Reviewed 85 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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D***y
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Transit
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10.0
/10
Reviewed 86 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
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DIAN P. N.
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Business
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9.1
/10
Reviewed 89 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
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3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
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sutarno
icon-Business
Business
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10.0
/10
Reviewed 90 week(s) ago
clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍
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1 people find it helpful
Accommodation's Reply
22 Nov 2024
Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)
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J***h
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Transit
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10.0
/10
Reviewed 92 week(s) ago
Friendly hotel staff, close access to the airport and shopping centers and there are bonuses too 😍
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Accommodation's Reply
06 Nov 2024
Good afternoon Sir/Madam, thank you for your kind review:). We are very happy if you are satisfied during your stay at Hotel Utami:). Thank you for staying at Hotel Utami. We look forward to your return:).
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