Hotel Utami

Hotels
Preferred Partner Plus
7.9
/10
Pleasant
1,472 reviews

What Guests Say About Their Stay

Room Space (15)
Bedroom (14)
Accessibility (13)
Staff Friendliness (13)

Kholiq

10.0
/ 10
Very pleasant. The room is spacious and clean. Even can upgrade the upper type room without additional cost. My family and I took 2 rooms. The children are also satisfied. Ready to stay overnight again. 👍.
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sugeng

8.5
/ 10
Convenient and close to the airport surabaya juanda
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Krisna M.

9.1
/ 10
The hotel is clean and tidy. waitress friendly
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sholeh sholeh

8.5
/ 10
For business affairs is very appropriate. good service
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Nanang E. S.

9.7
/ 10
Good service, breakfast is also okay
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In the Area
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Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253

Main Facilities

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Restaurant
24-Hour Front Desk
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Hotel Utami is located in area / city Gedangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Utami

Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253
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Lobby Hotel Utami
Lobby 2 Hotel Utami

Discover More About Hotel Utami

Discover the Charm of Hotel Utami in Jawa Timur

Welcome to Hotel Utami, your perfect gateway to the vibrant heart of Jawa Timur, Indonesia. Nestled in a prime location, Hotel Utami offers a blend of comfort, convenience, and authentic Indonesian hospitality, making it an ideal choice for both leisure and business travellers. Room rates at Hotel Utami start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Utami Location

Hotel Utami is situated in the bustling district of Surabaya, a key economic and cultural hub in Jawa Timur. Located at Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253, the hotel is conveniently positioned approximately 10 kilometres from the city centre, offering easy access to major business districts and popular tourist attractions. The nearest major transport hub, Juanda International Airport (SUB), is a mere 30-minute drive away, ensuring a smooth arrival and departure. The surrounding area buzzes with local life, offering a glimpse into the authentic Indonesian way of living, with vibrant markets and local eateries just a stone's throw away. For those seeking a taste of local culture, the proximity to historical sites and bustling commercial centres makes Hotel Utami an excellent base for exploration.

Hotel Utami Facilities & Services

Facilities for guests at Hotel Utami are designed to ensure a comfortable and enjoyable stay. The hotel boasts a range of amenities catering to every need.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 7:00 AM to 7:00 PM daily.
  • A well-equipped fitness centre, available from 6:00 AM to 9:00 PM, to help you maintain your workout routine.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, providing secure and convenient storage for your vehicle.
  • A 24-hour front desk service is ready to assist with any queries or requests you may have.
  • Room service is available during specified hours, offering a convenient dining option in the comfort of your room.
  • Concierge services are on hand to help you plan your local excursions and provide recommendations.

Hotel Utami Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of Hotel Utami. Whether you're travelling solo, as a couple, or with family, there's a perfect room waiting for you.
  • Deluxe Room:

    Offering a comfortable stay with a choice of city or garden views. These are strictly non-smoking rooms and may feature a bathtub.
  • Executive Room:

    A step up in space and comfort, these rooms often provide enhanced amenities and city views. Non-smoking. Bathtub available in select rooms.
  • Suite:

    For those seeking extra luxury, our suites provide spacious living areas and premium furnishings, often with city views. Non-smoking. Bathtub is a standard feature.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and can typically accommodate multiple guests. Non-smoking. Bathtub availability varies.
Please note that all rooms at Hotel Utami are strictly non-smoking. Pet-friendly rooms are not available.

Hotel Utami Dining & Restaurants

Indulge your taste buds at Hotel Utami's dining establishments, offering a delightful culinary journey.
  • The Garden Restaurant:

    Serving a delectable breakfast buffet daily from 6:30 AM to 10:00 AM, featuring a mix of local Indonesian and international favourites. Estimated price per person for breakfast is around AUD 15.
  • The Lounge Bar:

    A relaxed setting to unwind with a selection of beverages and light snacks. Open from 11:00 AM to 11:00 PM. Enjoy local beers and imported wines.

Hotel Utami Nearby Attractions and Activities

Explore the vibrant surroundings of Hotel Utami and discover the rich culture and attractions of Surabaya.
  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the Battle of Surabaya.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of Indonesian clove cigarettes.
  • Surabaya Town Square (Sutos):

    A popular entertainment and shopping complex offering a wide array of shops, restaurants, and cafes.
  • Ampel Mosque and Old City:

    Immerse yourself in the spiritual heart of Surabaya with a visit to the historic Ampel Mosque and the surrounding traditional Arab quarter.
  • Pasar Atom:

    One of Surabaya's largest and most popular traditional markets, offering everything from local handicrafts to fresh produce.
If you are looking for other activities around Hotel Utami, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Hotel Utami from the Airport

Getting to Hotel Utami from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of Hotel Utami ensures a hassle-free journey.
  • Hotel Private Airport Transfer:

    For ultimate convenience, you can pre-book a private transfer directly through Hotel Utami. This service offers a comfortable and direct ride to the hotel. Estimated cost is around AUD 30-40.
  • Airport Taxis:

    Metered taxis are readily available at the airport's designated taxi stands. The journey to Hotel Utami typically takes about 30 minutes and will cost approximately AUD 15-25, depending on traffic.
  • Ride-hailing Services:

    You can use a ride-hailing service booked via your smartphone. These services offer competitive pricing and are a popular choice for many travellers. Expect to pay around AUD 10-20 for the trip.
  • Airport Shuttle Buses:

    While less direct, some public shuttle services may operate from the airport towards the city centre, from where you can take a short taxi or ride-hailing trip to the hotel. This is the most budget-friendly option, costing less than AUD 5, but will take longer.
For seamless travel, consider booking airport transfer services in advance or arranging the Hotel Utami airport transfer upon arrival.

Summary of Why You Should Choose to Stay at Hotel Utami

Hotel Utami stands out as an excellent choice for your stay in Jawa Timur, offering a compelling combination of location, comfort, and value. With a commitment to guest satisfaction, you can be assured of a memorable experience.
  • Prime Location:

    Conveniently situated in Surabaya, providing easy access to key attractions and business areas.
  • Comfortable Accommodation:

    A range of well-appointed rooms to suit different needs and budgets.
  • Excellent Facilities:

    Enjoy amenities such as a swimming pool, fitness centre, and complimentary Wi-Fi.
  • Authentic Hospitality:

    Experience the warm and welcoming spirit of Indonesian service.
  • Value for Money:

    Competitive pricing, especially when taking advantage of promotions.
Check for Book budget hotels in Jawa Timur and discover the best rates for Hotel Utami. Booking Hotel Utami is simple and convenient, especially when you explore the options available. Don't forget to also Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Hotel Utami

Lobby Hotel Utami
Lobby
Exterior Hotel Utami
Exterior
Bedroom Hotel Utami
Bedroom
Others Hotel Utami
Others
Restaurant Hotel Utami
Restaurant

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Connectivity

  • LAN Internet

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Hotel Utami

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Hotel Utami
110
Number of floors in Hotel Utami
4
Another facilities in Hotel Utami
Coffee shop, 24-hour room service, Room service, WiFi in public area, Desk

Frequently asked questions about Hotel Utami

What are available facilities at Hotel Utami?
There are top facilites at Hotel Utami such as Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Utami?
The standard check-in time at Hotel Utami is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Utami?
Hotel Utami has a 3.0-star rating.
How many floors does Hotel Utami have?
Hotel Utami has 4.
How many rooms are available at Hotel Utami?
Hotel Utami has 110.
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Hotel Utami reviews and ratings

7.9
Pleasant
From 1,472 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami
All
Staff Friendliness (14)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (9)
Ambiance (9)
Bathroom (9)
Hotel Area (9)
Surroundings (8)
Check-in/out Time (8)
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Traveller Reviews Hotel Utami

Number of reviews per page
20
40
Customer reviews
dharmono20 d.
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10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, quiet and comfortable.
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Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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B***i
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Staycation
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8.6
/10
Reviewed 7 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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D***i
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8.7
/10
Reviewed 12 week(s) ago
The bathroom part can be repaired
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
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Verified Traveler
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10.0
/10
Reviewed 39 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
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Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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sugiono
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8.5
/10
Reviewed 49 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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j***i
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
nice big hotel suitable for tour or group
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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E***h
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10.0
/10
Reviewed 58 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
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Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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B***g
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5.6
/10
Reviewed 62 week(s) ago
scary ......................
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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I***a
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9.6
/10
Reviewed 65 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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M***d
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10.0
/10
Reviewed 66 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
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Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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D***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 67 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
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2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 72 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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M***t
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Leisure
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9.4
/10
Reviewed 75 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
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Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***S
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8.5
/10
Reviewed 76 week(s) ago
Recommended, close to International Airport
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***i
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8.2
/10
Reviewed 77 week(s) ago
Hotel staff is friendly and check in time is fast.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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A***s
icon-Business
Business
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9.7
/10
Reviewed 78 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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D***y
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10.0
/10
Reviewed 79 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
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DIAN P. N.
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Business
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9.1
/10
Reviewed 82 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
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3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
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sutarno
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 84 week(s) ago
clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍
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1 people find it helpful
Accommodation's Reply
22 Nov 2024
Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)
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J***h
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10.0
/10
Reviewed 86 week(s) ago
Friendly hotel staff, close access to the airport and shopping centers and there are bonuses too 😍
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Accommodation's Reply
06 Nov 2024
Good afternoon Sir/Madam, thank you for your kind review:). We are very happy if you are satisfied during your stay at Hotel Utami:). Thank you for staying at Hotel Utami. We look forward to your return:).
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Exterior 4 Hotel Utami

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.9
Pleasant
From 1,472 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami
All
Staff Friendliness (14)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (9)
Ambiance (9)
Bathroom (9)
Hotel Area (9)
Surroundings (8)
Check-in/out Time (8)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel Utami

Number of reviews per page
20
40
Customer reviews
dharmono20 d.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, quiet and comfortable.
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Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 7 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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D***i
icon-Transit
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icon-origin-TRAVELOKA
8.7
/10
Reviewed 12 week(s) ago
The bathroom part can be repaired
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
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Verified Traveler
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10.0
/10
Reviewed 39 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
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Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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sugiono
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8.5
/10
Reviewed 49 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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j***i
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Business
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10.0
/10
Reviewed 57 week(s) ago
nice big hotel suitable for tour or group
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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E***h
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10.0
/10
Reviewed 58 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
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Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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B***g
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5.6
/10
Reviewed 62 week(s) ago
scary ......................
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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I***a
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9.6
/10
Reviewed 65 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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M***d
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10.0
/10
Reviewed 66 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
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Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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D***i
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6.9
/10
Reviewed 67 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
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2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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R***e
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9.4
/10
Reviewed 72 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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M***t
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9.4
/10
Reviewed 75 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
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Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***S
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8.5
/10
Reviewed 76 week(s) ago
Recommended, close to International Airport
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***i
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8.2
/10
Reviewed 77 week(s) ago
Hotel staff is friendly and check in time is fast.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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A***s
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Business
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9.7
/10
Reviewed 78 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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D***y
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10.0
/10
Reviewed 79 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
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DIAN P. N.
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9.1
/10
Reviewed 82 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
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3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
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sutarno
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Business
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10.0
/10
Reviewed 84 week(s) ago
clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍
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1 people find it helpful
Accommodation's Reply
22 Nov 2024
Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)
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J***h
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10.0
/10
Reviewed 86 week(s) ago
Friendly hotel staff, close access to the airport and shopping centers and there are bonuses too 😍
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Accommodation's Reply
06 Nov 2024
Good afternoon Sir/Madam, thank you for your kind review:). We are very happy if you are satisfied during your stay at Hotel Utami:). Thank you for staying at Hotel Utami. We look forward to your return:).
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