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Hotel Utami

Name: Hotel Utami
Address: Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253, Jl. Raya Juanda Selatan, Jawa Timur, 61253, Indonesia
Rating: 8

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8.0

Very Good

1,434 reviews

What Guests Say About Their Stay

Kholiq

10.0

/ 10

Very pleasant. The room is spacious and clean. Even can upgrade the upper type room without additional cost. My family and I took 2 rooms. The children are also satisfied. Ready to stay overnight again. 👍.

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sugeng

8.5

/ 10

Convenient and close to the airport surabaya juanda

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Krisna M.

9.1

/ 10

The hotel is clean and tidy. waitress friendly

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sholeh sholeh

8.5

/ 10

For business affairs is very appropriate. good service

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Nanang E. S.

9.7

/ 10

Good service, breakfast is also okay

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In the Area

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Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253

Main Facilities

Laundry service

Restaurant

Luggage storage

Elevator

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Hotel Utami is a 3-star hotels that has been welcoming guests since 1997. The accommodation went through a renovation in 2010. There are 110 rooms spread across 4 floors.

What's around Hotel Utami

Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253

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Discover More About Hotel Utami

General Information

Hotel Utami is a 3-star hotels that has been welcoming guests since 1997. The accommodation went through a renovation in 2010. There are 110 rooms spread across 4 floors.

Location

Located at Jl. Raya Juanda Selatan in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and District 11 nearby. Closest airport is Base Ops Lanudal Juanda, 4.792 km away from the accommodation.

Facilities & Amenities

Hotel Utami has Laundry service, Restaurant, Luggage storage, Elevator, Meeting facilities, and more.

Business Facilities

For guests traveling for work, Hotel Utami has Meeting facilities available on-site.

Dining

Guests can stop by the café.

Contact

Email: onlinetravel.utami24@gmail.com
Phone number: +6281336666165
Website: -

All facilities in Hotel Utami

Others

Business Facilities

Meeting facilities

Connectivity

WIRED_INTERNET_ACCESS
WiFi in public area

Hotel Services

Laundry service
_24_HOUR_FRONT_DESK
Luggage storage

Public Facilities

Elevator
Restaurant
Room service
Coffee shop

Accommodation Policy & General Information in Hotel Utami

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Hotel Utami	110
Number of floors in Hotel Utami	4
Another facilities in Hotel Utami	Meeting facilities, WIRED_INTERNET_ACCESS, WiFi in public area, Laundry service, _24_HOUR_FRONT_DESK

Frequently asked question in Hotel Utami

What is normal check-in & check-out time at Hotel Utami?

The standard check-in time at Hotel Utami is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Hotel Utami?

Hotel Utami is a 3.0-star hotel.

How many floors does Hotel Utami have?

Hotel Utami has 4 floors.

How many rooms are available at Hotel Utami?

Hotel Utami has 110 rooms in total.

What do past guests say about Hotel Utami?

Hotel Utami is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Hotel Utami

Overall Ratings & Reviews Hotel Utami

Traveloka (1,434)

8.0

Very Good

From 1,434 reviews

Provided by travelers on

Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami

All

Staff Friendliness (14)

Bedroom (13)

Accessibility (11)

Room Space (11)

Wifi (9)

Ambiance (9)

Bathroom (9)

Hotel Area (9)

Surroundings (8)

Check-in/out Time (8)

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Traveler Reviews Hotel Utami

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Customer reviews

I***N

Transit

8.5

/10

Reviewed 11 week(s) ago

Comfortable hotel, clean rooms, friendly staff, close to the airport.

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Accommodation's Reply

24 Aug 2026

Dear Mr./Ms. I*N., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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dharmono20 d.

Transit

10.0

/10

Reviewed 21 week(s) ago

The staff is very friendly, quiet and comfortable.

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Accommodation's Reply

10 Jun 2026

Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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B***i

Staycation

8.6

/10

Reviewed 25 week(s) ago

Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel

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D***i

Transit

8.7

/10

Reviewed 30 week(s) ago

The bathroom part can be repaired

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Accommodation's Reply

16 Apr 2026

Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management

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Verified Traveler

10.0

/10

Reviewed 57 week(s) ago

Very comfortable, can re-order... Only the AC is not cold enough because the room is large

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Accommodation's Reply

06 Oct 2025

Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management

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sugiono

Transit

8.5

/10

Reviewed 67 week(s) ago

It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...

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1 people find it helpful

Accommodation's Reply

06 Aug 2025

Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management

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j***i

Business

10.0

/10

Reviewed 75 week(s) ago

nice big hotel suitable for tour or group

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1 people find it helpful

Accommodation's Reply

27 May 2025

Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management

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E***h

Transit

10.0

/10

Reviewed 76 week(s) ago

Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.

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Accommodation's Reply

16 May 2025

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B***g

5.6

/10

Reviewed 80 week(s) ago

scary ......................

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1 people find it helpful

Accommodation's Reply

21 Apr 2025

Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management

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I***a

9.6

/10

Reviewed 83 week(s) ago

I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.

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2 people find it helpful

Accommodation's Reply

04 Apr 2025

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M***d

Transit

10.0

/10

Reviewed 84 week(s) ago

Hotel staff starting from welcoming guests, receptionists, room service are very 👍

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Accommodation's Reply

24 Mar 2025

Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.

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D***i

6.9

/10

Reviewed 85 week(s) ago

The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.

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2 people find it helpful

Accommodation's Reply

14 Mar 2025

Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.

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R***e

Staycation

9.4

/10

Reviewed 90 week(s) ago

the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.

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2 people find it helpful

Accommodation's Reply

07 Feb 2025

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M***t

Leisure

9.4

/10

Reviewed 93 week(s) ago

The hotel rooms and surroundings are clean and spacious, only quiet since covid 19

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1 people find it helpful

Accommodation's Reply

30 Jan 2025

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S***S

8.5

/10

Reviewed 94 week(s) ago

Recommended, close to International Airport

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1 people find it helpful

Accommodation's Reply

30 Jan 2025

Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.

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S***i

8.2

/10

Reviewed 95 week(s) ago

Hotel staff is friendly and check in time is fast.

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Accommodation's Reply

31 Dec 2024

Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.

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A***s

Business

9.7

/10

Reviewed 96 week(s) ago

The hotel staff is friendly and very helpful with the check-in process etc.

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Accommodation's Reply

31 Dec 2024

Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.

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D***y

Transit

10.0

/10

Reviewed 97 week(s) ago

The hotel staff is friendly and the food menu ordered is delicious and well presented.

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1 people find it helpful

Accommodation's Reply

27 Dec 2024

Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.

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DIAN P. N.

Business

9.1

/10

Reviewed 100 week(s) ago

If possible, there should be breakfast and a water heater, but there really isn't one in the room.

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3 people find it helpful

Accommodation's Reply

13 Dec 2024

Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.

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sutarno

Business

10.0

/10

Reviewed 102 week(s) ago

clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍

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1 people find it helpful

Accommodation's Reply

22 Nov 2024

Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.