Hotel Utami

Hotels
Preferred Partner Plus
7.9
/10
Pleasant
1,472 reviews

What Guests Say About Their Stay

Room Space (15)
Bedroom (14)
Accessibility (13)
Staff Friendliness (13)

Kholiq

10.0
/ 10
Very pleasant. The room is spacious and clean. Even can upgrade the upper type room without additional cost. My family and I took 2 rooms. The children are also satisfied. Ready to stay overnight again. 👍.
See original

sugeng

8.5
/ 10
Convenient and close to the airport surabaya juanda
See original

Krisna M.

9.1
/ 10
The hotel is clean and tidy. waitress friendly
See original

sholeh sholeh

8.5
/ 10
For business affairs is very appropriate. good service
See original

Nanang E. S.

9.7
/ 10
Good service, breakfast is also okay
See original
In the Area
See Map
Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Hotel Utami is located in area / city Gedangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Hotel Utami

Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253
Discover More Places
Lobby Hotel Utami
Lobby 2 Hotel Utami

Discover More About Hotel Utami

When planning your next getaway to the vibrant province of Jawa Timur, Indonesia, look no further than the welcoming embrace of **Hotel Utami**. This esteemed establishment offers a comfortable and convenient base for exploring all that this captivating region has to offer. Whether you're a seasoned traveler or embarking on your first Indonesian adventure, **Hotel Utami** promises a memorable stay filled with warm hospitality and excellent service. Room rates at **Hotel Utami** start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Utami Location

Strategically situated in Surabaya, **Hotel Utami** is conveniently located at Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253. This prime location places you within easy reach of the city's bustling commercial districts and cultural landmarks. For those arriving by air, the hotel is approximately a 30-minute drive from Juanda International Airport (SUB), offering a smooth transition from your flight to your accommodation. The hotel's proximity to major thoroughfares also ensures convenient access for those traveling by car, with easy connections to the nearest major highway. The atmosphere surrounding **Hotel Utami** is one of accessible convenience, with a blend of urban energy and local charm. You'll find yourself close to various dining options and shopping centers, making it an ideal spot for both business and leisure travelers.

Hotel Utami Facilities & Services

Facilities for guests at **Hotel Utami** are designed to enhance your comfort and convenience throughout your stay.

  • 24-Hour Front Desk:

    Our dedicated team is available around the clock to assist with your needs.
  • Restaurant:

    Enjoy delicious local and international cuisine at our on-site restaurant.
  • Bar:

    Unwind with a refreshing drink at our cozy bar.
  • Meeting Facilities:

    Business travelers will appreciate our well-equipped meeting rooms.
  • Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • Parking:

    Ample free parking space is available for guests.
  • Room Service:

    Enjoy meals in the comfort of your room with our convenient room service.
  • Housekeeping:

    Daily housekeeping ensures a clean and pleasant environment.
  • Luggage Storage:

    Secure storage is available for your belongings.
  • Concierge Services:

    Our concierge can assist with tour bookings and local recommendations.

Hotel Utami Room Types

Discover a range of comfortable accommodations with the diverse room types of **Hotel Utami**. Each room is thoughtfully appointed to ensure a restful and enjoyable experience.

  • Standard Room:

    A cozy and well-equipped room, perfect for solo travelers or couples. Available in non-smoking.
  • Deluxe Room:

    Offering more space and enhanced amenities, the Deluxe Room provides an elevated level of comfort. Available in non-smoking.
  • Executive Room:

    Ideal for business travelers, the Executive Room features a dedicated workspace and additional amenities. Available in non-smoking.
  • Suite:

    For those seeking a luxurious experience, our Suites offer spacious living areas and premium furnishings. Some suites feature a bathtub. Available in non-smoking.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and comfortable sleeping arrangements. Available in non-smoking.

Please note that all rooms at **Hotel Utami** are designated as non-smoking to ensure a fresh environment for all guests. While we do not currently offer pet-friendly rooms, we are happy to provide recommendations for reputable pet boarding facilities in the area.

Hotel Utami Dining & Restaurants

Savor a delightful culinary journey at **Hotel Utami**'s dining establishments. Our on-site restaurant offers a tempting array of local Indonesian specialties and international favorites, prepared with the freshest ingredients.

  • Utami Restaurant:

    Open daily from 6:00 AM to 10:00 PM, offering breakfast, lunch, and dinner. Estimated price per person for a main course ranges from PHP 250 to PHP 500.
  • Lobby Bar:

    The perfect spot to relax and enjoy a selection of beverages and light snacks. Open from 10:00 AM to 11:00 PM.

Hotel Utami Nearby Attractions and Activities

Surabaya, the vibrant capital of Jawa Timur, offers a wealth of attractions and activities for every type of traveler. **Hotel Utami** serves as an excellent starting point for your explorations.

  • Tugu Pahlawan (Heroes Monument):

    A significant landmark commemorating the Battle of Surabaya, offering historical insights and panoramic city views.
  • House of Sampoerna:

    Explore the history of Indonesian clove cigarettes and admire the colonial architecture of this museum and former factory.
  • Surabaya Submarine Monument (Monkasel):

    Discover a real KRI Pasopati 410 submarine, a unique historical attraction.
  • Ampel Mosque and Bazaar:

    Immerse yourself in the spiritual heart of Surabaya and explore the bustling market surrounding this historic mosque.
  • Galaxy Mall:

    A premier shopping destination offering a wide range of local and international brands, dining options, and entertainment.

If you are looking for other activities around **Hotel Utami**, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Hotel Utami from the Airport

Navigating your way to **Hotel Utami** from Juanda International Airport (SUB) is straightforward, with several convenient transportation options available. The airport transfer service of **Hotel Utami** is designed to make your arrival as seamless as possible.

  • Hotel Private Airport Transfer:

    For the utmost convenience, you can arrange a private transfer directly with **Hotel Utami**. This service offers a comfortable and direct journey to the hotel. Please contact the hotel in advance to book this service. Estimated cost: PHP 500 - PHP 800.
  • Metered Taxis:

    Official metered taxis are readily available at the airport's arrival terminals. Ensure the meter is used for a fair fare. Estimated cost: PHP 300 - PHP 500.
  • Ride-hailing Services:

    You can book a ride through popular ride-hailing apps for a convenient and often cost-effective option. Look for designated pick-up points at the airport. Estimated cost: PHP 250 - PHP 450.
  • Airport Shuttle Buses:

    While less direct, some airport shuttle services may operate routes that could connect you to areas near the hotel, requiring a short taxi or ride-hailing service for the final leg.

For a hassle-free journey, consider pre-booking airport transfer services or inquire about **Hotel Utami** airport transfer options.

Summary of Why You Should Choose to Stay at Hotel Utami

Choosing **Hotel Utami** for your stay in Jawa Timur ensures a blend of comfort, convenience, and excellent value. With a commitment to guest satisfaction, **Hotel Utami** stands out as a premier choice for travelers.

  • Prime Location:

    Easily accessible and close to key attractions and business districts in Surabaya.
  • Comfortable Accommodations:

    A variety of well-appointed rooms to suit every need and budget.
  • Excellent Facilities:

    Enjoy amenities designed for both relaxation and productivity.
  • Warm Hospitality:

    Experience the genuine warmth and attentive service of Indonesian hospitality.
  • Value for Money:

    Competitive pricing ensures a memorable stay without breaking the bank.

Discover the ease of finding and securing your perfect stay. Check for **Room availability at Hotel Utami** and begin your **Booking Hotel Utami** experience today. For more options, you can Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Hotel Utami

Lobby Hotel Utami
Lobby
Exterior Hotel Utami
Exterior
Bedroom Hotel Utami
Bedroom
Others Hotel Utami
Others
Restaurant Hotel Utami
Restaurant

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Connectivity

  • LAN Internet

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Hotel Utami

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Hotel Utami
110
Number of floors in Hotel Utami
4
Another facilities in Hotel Utami
Coffee shop, 24-hour room service, Room service, WiFi in public area, Desk

Frequently asked question in Hotel Utami

What are available facilities at Hotel Utami?
There are top facilites at Hotel Utami such as Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Utami?
The standard check-in time at Hotel Utami is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Utami?
Hotel Utami is a 3.0-star hotel.
How many floors does Hotel Utami have?
Hotel Utami has 4 floors.
How many rooms are available at Hotel Utami?
Hotel Utami has 110 rooms in total.
See All

More Reviews from Other Guests in Hotel Utami

7.9
Pleasant
From 1,472 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami
All
Staff Friendliness (14)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (9)
Ambiance (9)
Bathroom (9)
Hotel Area (9)
Surroundings (8)
Check-in/out Time (8)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Utami

Number of reviews per page
20
40
Customer reviews
dharmono20 d.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is very friendly, quiet and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
Translated by Google Icon
See original
B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 6 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
Translated by Google Icon
See original
D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The bathroom part can be repaired
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
Translated by Google Icon
See original
Profile Picture
sugiono
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
Translated by Google Icon
See original
j***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
nice big hotel suitable for tour or group
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
Translated by Google Icon
See original
E***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
Find this review helpful?
Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
Translated by Google Icon
See original
B***g
icon-origin-TRAVELOKA
5.6
/10
Reviewed 61 week(s) ago
scary ......................
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
Translated by Google Icon
See original
I***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 64 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
Translated by Google Icon
See original
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
D***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 66 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 71 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
M***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 74 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
S***S
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Recommended, close to International Airport
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 76 week(s) ago
Hotel staff is friendly and check in time is fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
Translated by Google Icon
See original
A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 77 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
Translated by Google Icon
See original
D***y
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
Translated by Google Icon
See original
DIAN P. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 81 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
Translated by Google Icon
See original
sutarno
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 82 week(s) ago
clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
22 Nov 2024
Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)
Translated by Google Icon
See original
J***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 85 week(s) ago
Friendly hotel staff, close access to the airport and shopping centers and there are bonuses too 😍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2024
Good afternoon Sir/Madam, thank you for your kind review:). We are very happy if you are satisfied during your stay at Hotel Utami:). Thank you for staying at Hotel Utami. We look forward to your return:).
Translated by Google Icon
See original
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel Utami

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.9
Pleasant
From 1,472 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.7

Location

8.2

Service and Facilites

7.9

People often mention about Hotel Utami
All
Staff Friendliness (14)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (9)
Ambiance (9)
Bathroom (9)
Hotel Area (9)
Surroundings (8)
Check-in/out Time (8)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Utami

Number of reviews per page
20
40
Customer reviews
dharmono20 d.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is very friendly, quiet and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
Translated by Google Icon
See original
B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 6 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
Translated by Google Icon
See original
D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The bathroom part can be repaired
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
Translated by Google Icon
See original
Profile Picture
sugiono
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
Translated by Google Icon
See original
j***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
nice big hotel suitable for tour or group
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
Translated by Google Icon
See original
E***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
Find this review helpful?
Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
Translated by Google Icon
See original
B***g
icon-origin-TRAVELOKA
5.6
/10
Reviewed 61 week(s) ago
scary ......................
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
Translated by Google Icon
See original
I***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 64 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
Translated by Google Icon
See original
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
D***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 66 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 71 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
M***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 74 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
S***S
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Recommended, close to International Airport
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 76 week(s) ago
Hotel staff is friendly and check in time is fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
Translated by Google Icon
See original
A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 77 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
Translated by Google Icon
See original
D***y
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
Translated by Google Icon
See original
DIAN P. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 81 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
Translated by Google Icon
See original
sutarno
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 82 week(s) ago
clean and comfortable room, so you can sleep soundly strategic location near the airport it's really great....👍👍👍
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
22 Nov 2024
Good evening Mr. Sutarno, thank you for your kind review :). We are very happy if you feel satisfied during your stay at Hotel Utami :). Thank you for staying at Hotel Utami. We look forward to your return :)
Translated by Google Icon
See original
J***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 85 week(s) ago
Friendly hotel staff, close access to the airport and shopping centers and there are bonuses too 😍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2024
Good afternoon Sir/Madam, thank you for your kind review:). We are very happy if you are satisfied during your stay at Hotel Utami:). Thank you for staying at Hotel Utami. We look forward to your return:).
Translated by Google Icon
See original
Number of reviews per page
20
40