Puteri Gunung Hotel

Explore Puteri Gunung Hotel

Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2,777)
Other sources (4)
8.5
Very Good
From 2,777 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.8

Service and Facilites

8.5

People often mention about Puteri Gunung Hotel
All
Variety (132)
Staff Friendliness (129)
Ambiance (123)
Taste (121)
Surroundings (119)
Family Friendly (112)
Room Space (110)
Bedroom (110)
Accessibility (102)
Hotel Area (100)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Puteri Gunung Hotel

Number of reviews per page
20
40
Customer reviews
Profile Picture
Aas N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It's a real treat, especially during family or work events. The staff are friendly and helpful.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Puteri Gunung Hotel. We are truly delighted to know that you enjoyed your stay with us. Your kind words mean so much to our entire team and inspire us to continue delivering heartfelt hospitality. We look forward to welcoming you back for another memorable stay surrounded by the beauty and tranquility of Lembang. Warm regards, Management of Puteri Gunung Hotel Where Nature Awaits
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
Because there's no air conditioning, the room feels quite hot. And because it's an old building, there's no air freshener. Evening gatherings can get quite noisy. The cleanliness of the rooms is lacking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Amazing. Recommended for a family vacation.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Warm greetings from Puteri Gunung Hotel. Thank you for staying with us and for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will forward this information to the relevant department to ensure that what you experienced does not happen again in the future. We sincerely hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable hotel and good and friendly service.
Translated by Google Icon
See original
1 people find it helpful
Gina m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable, safe, and quiet. The service is incredibly friendly!!! As for the food, there's no shortage of disappointments. We'll definitely be back next time 🫶🏻
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrijnon.
Translated by Google Icon
See original
Y***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
I was tired of going back and forth with my room far from the lobby/parking lot. Someone offered to carry my luggage, but we planned to eat first, so we postponed it until we returned to the hotel. There were no staff on standby, no luggage carts, and no path for luggage because the hotel's roads are paved. Sorry, I only went there once, even if it was discounted or free. Not recommended for those who don't like rooms far from the lobby/parking lot.
Read More
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
15 Oct 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
Profile Picture
Iqro I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
All good, excellent service and breakfast very delicious.
1 people find it helpful
Accommodation's Reply
09 Oct 2026
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
suitable for trekking area, cool. lighting is lacking at night especially if it rains, and make a sign in the lobby so that it is eye catching
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Oct 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
Translated by Google Icon
See original
Arief R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was very pleasant. Hopefully we can stay again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
Translated by Google Icon
See original
B***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The hotel's comfort is lacking because the hotel is on the 2nd floor and you have to climb stairs where the steps are rather small and you have to go up and down carrying heavy luggage.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
Profile Picture
Joseph T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The breakfast was great and the room was very comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
Translated by Google Icon
See original
Sri A. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room facilities are a bit old but okay, as is the breakfast.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Aug 2026
Dear Valued Guest, Puteri Gunung Hotel would like to express our gratitude for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will forward this information to the relevant department to ensure that what you experienced does not happen again. We sincerely hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 12 week(s) ago
Maybe because it is far from the reach of the room's position, so the toilet is not cleaned enough.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Strategic location, clean rooms, friendly staff, delicious breakfast.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Aug 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
Translated by Google Icon
See original
prasetya k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nothing to comment on. Everything was very satisfying. The staff was also very helpful and it's suitable for families and children.
Translated by Google Icon
See original
6 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Although the hotel is old, the rooms and bathrooms are clean and spacious. The air is cool even without air conditioning. Wi-Fi, telephone, and cable TV are available, but the TV didn't work properly. What we loved most was the breakfast, which was very enjoyable. The menu was very varied, suitable for families from children to adults, and the taste was delicious. The main menu varies from day to day. The environment outside the hotel is very cool, beautiful, clean, and comfortable, especially for joggers, as the area is very spacious. The hotel is perfect for those seeking tranquility. Thank you.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
Translated by Google Icon
See original
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
The outside of the hotel has a big space and nice ambiance, and we love the nature. The only bad experience is the cleanliness of the room itself. Our first room had 2 lizards inside roaming around everywhere. Also the bed, pillows, comforters/blankets… as in everything has stains. We had to request to change to another room due to the lack of cleanliness, thinking the second room would improve because we didn’t see any lizard(s). But the bed itself, same issue. Everything has stains, so disappointing. My husband and I felt itchy because of it; we had to wear full-length pants and long-sleeved shirts just to not feel the itchiness on what we were sleeping on. We did not sleep well at all and rushed out to check out early in the morning. Even though we requested breakfast with our booking, we did not even want to eat breakfast due to the lack of sleep and annoyance of how we slept. Never coming back again to this hotel. This is and will be our first and last time to book at this hotel.
Read More
3 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel
N***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
Super comfy hotel in Lembang. Will come back for sure since the room location structured like villa (it is nicer to come with big group so you can rent the large villa building)…so we got the privacy and the hotel area is huge with big pool and nice restaurant. Staff is friendly, the intern staff obviously need a lot of training. But location and comfort are good. The room is old, so you will look at old furniture, lamp that does not work, and old shower curtain. But it is still manageable. In the morning, you can enjoy a nice morning walk to the restaurant for breakfast and there was a freelance pony rider for children as well.
Read More
3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Tati
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The hotel is old for the rooms, but the atmosphere is comfortable.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
Translated by Google Icon
See original
t***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
The spacious field and cool air are perfect for relaxation.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
Translated by Google Icon
See original
Number of reviews per page
20
40