Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to inform you that, first and foremost, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply sorry that this issue disrupted your stay, particularly the insufficient cooling of the air conditioning, causing discomfort during your rest, especially during the crucial period leading up to the Utbhok Seppit (UTBK) ceremony. We understand how important comfort is in such circumstances. For your information, our engineering team has been notified and has investigated, finding that the settings on the air conditioning remote were incorrect. We have repaired the system to ensure proper operation. However, we did not receive further information during your stay regarding whether the situation was still not as expected, and therefore we did not have the opportunity to follow up directly. We are always ready to assist you throughout your stay at the hotel, and our team is always prepared to provide the best possible advice, including rechecking or arranging alternative solutions such as room changes. Based on your feedback, we hope to improve our services to better meet the expectations of all our guests during their stays. Thank you again for sharing your experience, and we sincerely hope to welcome you and your family back to Yogyakarta with our comprehensive services. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
