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Hotel SM Cibitung

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Overall Ratings & Reviews Hotel SM Cibitung

Traveloka (994)

8.1

Very Good

From 994 reviews

Provided by travellers on

Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.3

People often mention about Hotel SM Cibitung

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Staff Friendliness (15)

Accessibility (14)

Ambiance (14)

Bedroom (13)

Bathroom (12)

Wifi (10)

Hotel Area (10)

Check-in/out Time (9)

Room Space (9)

Taste (9)

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Traveller Reviews Hotel SM Cibitung

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Customer reviews

F***h

10.0

/10

Reviewed 4 day(s) ago

The staff are friendly, the check-in process is also fast

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f***a

10.0

/10

Reviewed 1 week(s) ago

Great hotel, recommended for rest

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Y***i

5.6

/10

Reviewed 1 week(s) ago

Superior package room is the most expensive, very disappointed for a jasmine room, the bathroom has no hot water, the tube TV has no wifi, is this the worst room on purpose, is this the quality?

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Andri H.

10.0

/10

Reviewed 2 week(s) ago

Comfortable and nice for resting

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Accommodation's Reply

22 Oct 2025

Dear Mr. Andre, Welcome to Sama Hotel & Restaurant. We are committed to creating memorable experiences with our rooms, services and facilities. We offer the best prices and the most delicious food, and we would like to thank all our staff for their dedication. *Thank you for your review and rating* We always have the best packages (room packages, meeting packages, restaurant packages, etc.) If you are planning an event, please contact our marketing department. We look forward to welcoming you back. Enquiries and Reservations: 02*******6 / Tel: 08*******54 / WA Thank you for using our services. Thank you. Sama Hotel & Restaurant Management

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azka k.

9.4

/10

Reviewed 8 week(s) ago

polite and courteous hotel waiter

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E***i

9.4

/10

Reviewed 11 week(s) ago

Make your rest comfortable and strategic location... Make meeting your husband easy...

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A***l

10.0

/10

Reviewed 13 week(s) ago

great, the place is comfortable and clean

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2 people find it helpful

h***y

6.5

/10

Reviewed 17 week(s) ago

really not enough to repeat... want to change rooms

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1 people find it helpful

R***n

Staycation

8.2

/10

Reviewed 25 week(s) ago

Friendly staff, good service, good place, good AC, but not cold enough for me.

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M***d

8.5

/10

Reviewed 25 week(s) ago

stayed here for one night, when I first checked in I was immediately informed that the room I booked was close to a nightclub, I was worried that it would disturb my rest, because the information said it was noisy until morning. Then I was offered to upgrade the room, but I had to pay an additional fee, but it turned out that the room size was the same. So far I've been comfortable, because I'm tired and need to rest.

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E***n

Transit

8.5

/10

Reviewed 25 week(s) ago

Safe and comfortable environment even though the location is near the main road.

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1 people find it helpful

A***i

8.9

/10

Reviewed 25 week(s) ago

The hotel building is quite old. For the hotel staff, everything is okay, the security is also good.

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N***i

8.5

/10

Reviewed 29 week(s) ago

It's quite comfortable... AC, TV, toilet, bed, everything... but it's an old building... I was a bit hesitant because people kept complaining, but luckily I got a really good room... so it's not a problem, keep it up and improve it, haha

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1 people find it helpful

S***y

Leisure

8.5

/10

Reviewed 34 week(s) ago

The hotel staff is very friendly and the restaurant food is delicious. Access is also close to the toll road

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1 people find it helpful

I***e

Business

6.6

/10

Reviewed 43 week(s) ago

My team said there's a lot that needs to be fixed here.

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Accommodation's Reply

06 Jan 2025

Dear Mr. I*e. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Thank you very much for your input regarding Hotel sama cibitung, we will discuss your input with management. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.

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L***i

10.0

/10

Reviewed 47 week(s) ago

The staffs are friendly and nice. Highly recommend staying here, the restaurant is open 24 hours 👌

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Accommodation's Reply

11 Dec 2024

Dear Mr. L*i. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.

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S***t

Staycation

9.4

/10

Reviewed 48 week(s) ago

It's been the umpteenth time staying at this hotel and it's very satisfying, only the TV channel is lacking, where there are only a few channels and some of them don't have sound. For the rest, it's very good. Thank you to the hotel 🙏🏼

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2 people find it helpful

Accommodation's Reply

11 Dec 2024

Dear Mr. S*t. Sama Hotel & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. We apologize for the TV facilities that are still less than satisfactory for you, this will be an input for management to upgrade the channels on the TV. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Sama Hotel & Resto.

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Agi

9.7

/10

Reviewed 48 week(s) ago

Friendly staff, cleanliness is maintained, I recommend this, you won't regret it

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Accommodation's Reply

11 Dec 2024

Dear Mr. Agi. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.

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B***s

Business

10.0

/10

Reviewed 57 week(s) ago

The hotel staff and hotel maids are very friendly.

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Accommodation's Reply

07 Oct 2024

Dear Mr. B*s. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.

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S***t

Staycation

8.2

/10

Reviewed 59 week(s) ago

Have stayed at this hotel several times, until now it has never disappointed and is very satisfying in terms of hotel staff service and hotel cleanliness.

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Accommodation's Reply

07 Oct 2024

Dear Mr. S*t. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.

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