Hotel SM Cibitung

Hotels
Finding rooms for you...
8.2
/10
Very Good
1,119 reviews

What Guests Say About Their Stay

Verified Traveler

8.5
/ 10
I've stayed here twice, each for a week. Why? Close to the toll road, clean rooms, fast service, easy check-in and check-out, and delicious food at the restaurant. I hope the service is maintained. If you want easy access to everywhere, I recommend this hotel. Thanks.
See original

paulus m. h. n.

9.7
/ 10
Good facilities, cold AC, warm water
See original

Mulyadi M.

9.4
/ 10
The hotel facilities are very good as imagined and the prices are very affordable just won't regret it.
See original

Makmur U.

9.7
/ 10
A good and decent hotel so a reference
See original

Taufik R. H.

10.0
/ 10
Good service, easy access, thanks ..
See original
In the Area
See Map
Jalan Teuku Umar KM 45 No. 97, Cibitung, Cikarang, Bekasi, Jawa Barat, Indonesia, 17530

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Hotel SM Hotel SM Cibitung is a hotel is located at West Cikarang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More

What's around Hotel SM Cibitung

Jalan Teuku Umar KM 45 No. 97, Cibitung, Cikarang, Bekasi, Jawa Barat, Indonesia, 17530
Discover More Places
Lobby Hotel SM Cibitung
Exterior 2 Hotel SM Cibitung

Discover More About Hotel SM Cibitung

The Charm of Hotel SM Cibitung: Your Gateway to West Java

Welcome to Hotel SM Cibitung, a welcoming accommodation nestled in the heart of Jawa Barat, Indonesia. For Australian travellers seeking a comfortable and convenient base to explore this vibrant region, Hotel SM Cibitung offers a blend of essential amenities and a strategic location. Whether you're here for business or leisure, our aim is to provide a relaxing and enjoyable stay, making your Indonesian adventure memorable. Rates at Hotel SM Cibitung start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel SM Cibitung

Hotel SM Cibitung is situated in Cibitung, a dynamic area within the Bekasi Regency of Jawa Barat. Located at Jalan Teuku Umar KM 45 No. 97, Cibitung, Cikarang, Bekasi, Jawa Barat, Indonesia, 17530, the hotel offers a convenient starting point for exploring the surrounding region. While not directly in the bustling city centre of Jakarta, it provides excellent access to key industrial and commercial zones, making it ideal for business travellers. For those looking to explore further afield, the proximity to major roadways facilitates easy access to other parts of West Java. The atmosphere around Hotel SM Cibitung is one of developing urban convenience, with a growing number of local eateries and shops emerging. For travellers arriving from afar, understanding the transport links is key. The nearest major airport is Soekarno-Hatta International Airport (CGK), and while it's a significant distance, various transport options are available to reach Cibitung. Public transport within the Bekasi area is developing, and for seamless travel, utilising rideshare services or pre-booked taxis is often the most straightforward approach.

Guest Facilities and Services at Hotel SM Cibitung

Guest facilities at Hotel SM Cibitung are designed to ensure a comfortable and hassle-free stay. We understand the importance of key amenities for travellers, and our offerings reflect this. Enjoy complimentary Wi-Fi throughout the hotel, allowing you to stay connected with loved ones or catch up on work. Our 24-hour front desk is staffed by friendly and helpful personnel, ready to assist with any queries or requests you may have, day or night. For those who appreciate a good start to their day, breakfast is available, offering a selection of local and international dishes to fuel your explorations. We also provide secure luggage storage, giving you peace of mind if you have an early arrival or late departure. While we don't have an on-site fitness centre, the focus is on providing a clean, comfortable, and well-serviced environment for all our guests.

Room Information and Stay Experience at Hotel SM Cibitung

The room types of Hotel SM Cibitung are curated to offer a restful sanctuary after a day of activities or business. Each room is designed with your comfort in mind, featuring essential amenities to ensure a pleasant stay. You can expect clean and well-maintained spaces, equipped with effective air conditioning to keep you cool and comfortable regardless of the external weather. The beds are prepared with fresh linens, promising a good night's sleep. Bathrooms are kept to a high standard of cleanliness, providing a refreshing space to start and end your day. While specific room names and exact dimensions are best confirmed directly, the focus across all our accommodations is on providing a peaceful and functional environment that meets the needs of modern travellers.

Recommended Nearby Dining and Cafes around Hotel SM Cibitung

Cibitung and the wider Bekasi area boast a burgeoning culinary scene, offering a taste of local Indonesian flavours and international influences. While Hotel SM Cibitung focuses on providing a comfortable stay, the surrounding neighbourhood is dotted with various dining options. You'll find local eateries serving up delicious Indonesian staples, from flavourful nasi goreng to satisfying mie ayam. For those seeking a caffeine fix or a lighter bite, numerous cafes are emerging, offering a relaxed atmosphere to enjoy a coffee and perhaps a local pastry. Exploring the local food markets can also be a delightful experience, offering a chance to sample authentic street food and fresh produce. The hotel's location provides a good starting point to discover these local gastronomic delights.

Popular Attractions and Activities near Hotel SM Cibitung

While Cibitung is primarily known for its industrial significance, the surrounding Bekasi Regency and West Java province offer a wealth of attractions for curious travellers. Here are a few popular spots you might consider exploring: * **Taman Buaya Indonesia (Indonesian Crocodile Park):** Located in Bekasi, this park is home to a large population of crocodiles and other reptiles, offering an interesting glimpse into local wildlife. * **Go! Wet Waterpark Grand Wisata:** A popular family-friendly destination in Bekasi, offering a variety of water slides and pools for a fun day out. * **Situ Gede Bogor:** A beautiful lake located a short drive from Bekasi, offering scenic views and opportunities for relaxation and boating. * **Bogor Botanical Gardens:** One of the oldest and most extensive botanical gardens in Southeast Asia, located in Bogor, it's a lush green escape with diverse plant collections. * **Mount Gede Pangrango National Park:** For the more adventurous, this national park offers stunning volcanic landscapes, hiking trails, and diverse flora and fauna, a bit further afield but a rewarding experience. If you are looking for other activities around Hotel SM Cibitung, check out the best deals on Traveloka: Recommended activities in Bekasi!

How to Get to Hotel SM Cibitung from the Airport

Navigating your journey from the airport to Hotel SM Cibitung is straightforward with several transportation options available. Understanding the "How to get to Hotel SM Cibitung" is key to a smooth arrival. * **Airport Link Trains:** Soekarno-Hatta International Airport (CGK) is connected to the city's rail network. From the airport train station, you can take a train towards the city and then connect to local commuter lines that may bring you closer to the Cibitung area. This is often a cost-effective option. * **Airport Shuttle Buses:** Various shuttle bus services operate from the airport to different points in the Greater Jakarta area. You may need to take a shuttle that goes towards Bekasi or a major transit hub, and then arrange further transport. * **Public Metered Taxis:** Official airport taxis are readily available at designated ranks. Ensure the meter is used for a fair fare. * **Rideshare Services:** Popular rideshare services are a convenient option for direct travel to Hotel SM Cibitung. You can book a car through their respective mobile applications. For a seamless journey, consider pre-booking your Airport transfer service or arranging a taxi upon arrival.

Summary of Why You Should Choose Hotel SM Cibitung

Hotel SM Cibitung stands out as a practical and comfortable choice for travellers visiting Jawa Barat. Its key strengths lie in its accessible location, friendly service, and commitment to providing a pleasant stay. * **Convenient Location:** Situated in Cibitung, it offers good access to local amenities and transport links. * **Comfortable Accommodation:** Rooms are designed for relaxation with essential amenities like air conditioning and clean facilities. * **Helpful Service:** A 24-hour front desk ensures assistance is always available. * **Value for Money:** Offers competitive rates, especially when booking through Traveloka. Ready to experience the convenience and comfort of Hotel SM Cibitung? **Check room availability at Hotel SM Cibitung** and **Book Hotel SM Cibitung** today to secure your ideal dates. For more options, you can also Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices.

All facilities in Hotel SM Cibitung

Functional Hall Hotel SM Cibitung
Functional Hall
Lobby Hotel SM Cibitung
Lobby
Exterior Hotel SM Cibitung
Exterior
Bedroom Hotel SM Cibitung
Bedroom
Others Hotel SM Cibitung
Others

General

  • AC
  • Ballroom
  • Cloakroom
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast (surcharge)
  • Continental breakfast
  • Dining area
  • Hot breakfast

Hotel Services

  • Bellhop
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Porter

Business Facilities

  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • TV lounge

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Hotel SM Cibitung

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Pets

Pets are not allowed in the accommodation.
Read All

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel SM Cibitung
70
Number of floors in Hotel SM Cibitung
2
Another facilities in Hotel SM Cibitung
Ballroom, Cloakroom, Family room, Heater, Non-smoking room

Frequently asked questions about Hotel SM Cibitung

What are available facilities at Hotel SM Cibitung?
There are top facilites at Hotel SM Cibitung such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel SM Cibitung?
The standard check-in time at Hotel SM Cibitung is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel SM Cibitung provide breakfast?
Yes, Hotel SM Cibitung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel SM Cibitung?
Hotel SM Cibitung has a 1.0-star rating.
How many floors does Hotel SM Cibitung have?
Hotel SM Cibitung has 2.
See All

Hotel SM Cibitung reviews and ratings

8.2
Very Good
From 1,119 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.4

People often mention about Hotel SM Cibitung
All
Staff Friendliness (22)
Accessibility (20)
Bedroom (19)
Ambiance (18)
Bathroom (15)
Room Space (14)
Hotel Area (14)
Family Friendly (12)
Wifi (12)
Distance to City Center (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel SM Cibitung

Number of reviews per page
20
40
Customer reviews
d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel staff was very friendly and helpful in showing me to my room upon check-in. However, the bed was a bit saggy.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. D*a, We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Regarding the service, facilities, and other aspects, we apologize if your experience was different. We assure you that we have received your feedback regarding the unsatisfactory service and we will do everything we can to improve this to ensure you have a pleasant stay. Thank you for your visit. Sincerely, The Management Team, Same Hotel and Restaurant.
Translated by Google Icon
See original
octavianus A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Recommendations for the future.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr. Octaviana A., We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Regarding the services, facilities, and other amenities, we apologize if your experience was different. We assure you that we have received your feedback regarding the unsatisfactory service and we will do everything we can to improve this so that you have a pleasant stay. Thank you for your visit. Sincerely, The Management Team, Seime Hotel and Restaurant.
Translated by Google Icon
See original
V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Okay, according to the room type and price, but Wi-Fi is not accessible.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. V*a, We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Regarding the service, facilities, and other aspects, we apologize if your experience was different. We assure you that we have received your feedback regarding the unsatisfactory service and we will do everything we can to improve this to ensure you have a pleasant stay. Thank you for your visit. Sincerely, The Management Team, Same Hotel and Restaurant.
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I've stayed here twice, each for a week. Why? Close to the toll road, clean rooms, fast service, easy check-in and check-out, and delicious food at the restaurant. I hope the service is maintained. If you want easy access to everywhere, I recommend this hotel. Thanks.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Diana R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
My favorite is room 4c staying up to 5 or 7 days
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Welcome to Diana R. Hotel & Restaurant. We are committed to providing you with a memorable stay experience with comfortable rooms, excellent service, and comprehensive facilities. We offer the best prices and delicious cuisine, and our friendly and attentive staff welcome you. Thank you for your review and star rating. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will continue to listen to your comments. Please see our various promotions (room packages, meeting packages, food packages, etc.). For inquiries about these promotions, please contact our marketing department. We look forward to welcoming you again. Inquiries and Reservations: 02-46 (Telephone), 08-54 (WhatsApp). Thank you for your support. The Hotel & Restaurant Management Team.
Translated by Google Icon
See original
D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I always come here when I have work, and I especially love the Executive Queen Room 4C. It's perfect for me, who always brings my kids, close to the restaurant, and has excellent air circulation. 4C is my favorite room.
Translated by Google Icon
See original
Find this review helpful?
E***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
It took so long to check in, even though I'd made a special request. The app listed one room, but they said there weren't any. Check-in was at 8 a.m., but we waited until noon.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2026
Dear Mr./Ms. E*i, Welcome to Sama Hotel & Restaurant. We apologize for the inconvenience regarding your check-in time. Your booked check-in time is 2:00 PM. If you wish to check in at 8:00 AM, this will be considered an early check-in. We will offer early check-in free of charge once your room is ready, but please be patient while we prepare your room. Due to full occupancy, check-out time is 12:00 PM, and room cleaning is required. Thank you for your understanding. To minimize waiting time, we kindly request that you check in at 2:00 PM. If you wish to check in earlier than 2:00 PM, please contact the reception desk. Our hotel strives to provide you with a pleasant experience through our rooms, services, and amenities. We offer the best prices and the best food, and our friendly and helpful staff welcomes you. Thank you for your review and star rating. We apologize for any inconvenience. We appreciate your valuable feedback and comments; your opinions are always valued. We have many attractive packages available, including room packages, meeting packages, and catering packages. For inquiries regarding event arrangements, please contact our marketing department. We look forward to welcoming you again. For inquiries and reservations, please contact: 02-46 (phone), 08-54 (WhatsApp). Thank you for your continued support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Very close to the toll road. Clean and spacious rooms.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Jul 2026
Hello G*t, welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable stay experience, offering comfortable rooms, excellent service, and comprehensive amenities. We offer the best prices and delicious food, along with friendly and helpful staff to welcome you with open arms. Thank you for your review and star rating. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will strive to improve. Please check out our various promotions (room packages, meeting packages, food packages, etc.). If you have any events you wish to plan, please contact our marketing department. We look forward to welcoming you back again. Reservations: Phone 02-46, WhatsApp 08-54. Thank you for your support. The Staff of Sama Hotel & Restaurant.
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
Close to toll road access. Very strategic location.
Translated by Google Icon
See original
Find this review helpful?
N***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
It would be great to be able to check in early.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
Always comfortable staying here
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Mr. R*n, Welcome to Zama Hotel & Restaurant. We are committed to providing you with a memorable stay experience. With comfortable rooms, excellent service, and comprehensive facilities, we offer the best prices, delicious food, and friendly, helpful staff. We look forward to welcoming you. Thank you for your review and star rating. We apologize for any inconvenience you experienced during your stay. We value your feedback and will strive to improve. Please check out our various promotions (room packages, meeting packages, food packages, etc.). If you would like to plan any events, please contact our marketing department. We look forward to welcoming you again. Reservations and inquiries: 02-46 (phone), 08-54 (WhatsApp). Thank you for your support. Zama Hotel & Restaurant.
Translated by Google Icon
See original
Ira D.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Maybe the toilet should be upgraded, because it's difficult to take a shower.
Translated by Google Icon
See original
1 people find it helpful
A***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Very friendly staff, good service, delicious food
Translated by Google Icon
See original
Find this review helpful?
S***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 24 week(s) ago
The fan can't rotate, there's no charger plug.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Apr 2026
Dear Valued Guests, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay experience, offering comfortable rooms, excellent service, and comprehensive amenities. We strive to offer the best prices and the most delicious food, and our friendly and attentive staff are always ready to welcome you. Thank you for your reviews and star ratings. We sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We will do our best to provide you with an even better experience once the fan maintenance is complete. Please see our various promotions (room packages, meeting packages, food packages, etc.). For inquiries about these promotions, please contact our marketing department. We look forward to welcoming you back again. Reservations: Tel. 02-46, WhatsApp 08-54. Thank you for your continued support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
D***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Clean, tidy, and friendly. Please update the television soon.
Translated by Google Icon
See original
1 people find it helpful
M***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
I stayed here for 4 days, strategic location, fast service, clean room, hospitality receptionist and security, recommended.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Ms. Mi, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay through our rooms, services, and amenities. We are pleased to offer delicious food at reasonable prices. Our friendly and attentive staff look forward to welcoming you. Thank you for your valuable feedback and rating. We sincerely apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please see our various promotions (room packages, meeting packages, meal packages, etc.). For inquiries regarding event planning, please contact our marketing department. We hope to welcome you back again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
Profile Picture
suwandi e. n.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Good service, friendly and welcoming, and clean.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Suwannee N., Welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable experience through our rooms, services, and amenities. We offer the best prices, the best food, and friendly, welcoming staff. *Thank you for your review and rating. We sincerely apologize for any inconvenience caused by incomplete amenities. Some Deluxe rooms have CRT TVs, while others have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please see our various promotions (room packages, meeting packages, food packages, etc.). For inquiries about promotions, please contact our marketing department. We look forward to welcoming you again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The staff was very friendly, the check-in process was fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. E*i, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay through our rooms, services, and amenities. We offer delicious food at great value, and our friendly and attentive staff look forward to welcoming you. Thank you for your review and rating. We apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please check out our various promotions (room packages, meeting packages, food packages, etc.). For inquiries regarding event planning, please contact our marketing department. We look forward to welcoming you back again. For any questions or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
According to the price.. Maximum service
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. N*h, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay experience through our rooms, services, and amenities. We offer delicious food at great value, and our friendly and attentive staff look forward to welcoming you. Thank you for your valuable feedback and rating. We sincerely apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. We also have many promotions (room packages, meeting packages, food packages, etc.). Please contact our marketing department for more information on our promotions. We look forward to welcoming you back again. For any inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 37 week(s) ago
clean room, comfortable place, good service 🥰🥰
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Hello Mr./Ms. I*a, welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable experience through our rooms, services, and amenities. We offer the best prices, the best food, and friendly, welcoming staff. Thank you for your valuable feedback and rating. We apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. We also have many promotions (room packages, meeting packages, food packages, etc.). Please contact our marketing department for more information on our promotions. We look forward to welcoming you again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel SM Cibitung

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 1,119 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.4

People often mention about Hotel SM Cibitung
All
Staff Friendliness (22)
Accessibility (20)
Bedroom (19)
Ambiance (18)
Bathroom (15)
Room Space (14)
Hotel Area (14)
Family Friendly (12)
Wifi (12)
Distance to City Center (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel SM Cibitung

Number of reviews per page
20
40
Customer reviews
d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel staff was very friendly and helpful in showing me to my room upon check-in. However, the bed was a bit saggy.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. D*a, We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Regarding the service, facilities, and other aspects, we apologize if your experience was different. We assure you that we have received your feedback regarding the unsatisfactory service and we will do everything we can to improve this to ensure you have a pleasant stay. Thank you for your visit. Sincerely, The Management Team, Same Hotel and Restaurant.
Translated by Google Icon
See original
octavianus A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Recommendations for the future.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr. Octaviana A., We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Regarding the services, facilities, and other amenities, we apologize if your experience was different. We assure you that we have received your feedback regarding the unsatisfactory service and we will do everything we can to improve this so that you have a pleasant stay. Thank you for your visit. Sincerely, The Management Team, Seime Hotel and Restaurant.
Translated by Google Icon
See original
V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Okay, according to the room type and price, but Wi-Fi is not accessible.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. V*a, We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Regarding the service, facilities, and other aspects, we apologize if your experience was different. We assure you that we have received your feedback regarding the unsatisfactory service and we will do everything we can to improve this to ensure you have a pleasant stay. Thank you for your visit. Sincerely, The Management Team, Same Hotel and Restaurant.
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I've stayed here twice, each for a week. Why? Close to the toll road, clean rooms, fast service, easy check-in and check-out, and delicious food at the restaurant. I hope the service is maintained. If you want easy access to everywhere, I recommend this hotel. Thanks.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Diana R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
My favorite is room 4c staying up to 5 or 7 days
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Welcome to Diana R. Hotel & Restaurant. We are committed to providing you with a memorable stay experience with comfortable rooms, excellent service, and comprehensive facilities. We offer the best prices and delicious cuisine, and our friendly and attentive staff welcome you. Thank you for your review and star rating. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will continue to listen to your comments. Please see our various promotions (room packages, meeting packages, food packages, etc.). For inquiries about these promotions, please contact our marketing department. We look forward to welcoming you again. Inquiries and Reservations: 02-46 (Telephone), 08-54 (WhatsApp). Thank you for your support. The Hotel & Restaurant Management Team.
Translated by Google Icon
See original
D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I always come here when I have work, and I especially love the Executive Queen Room 4C. It's perfect for me, who always brings my kids, close to the restaurant, and has excellent air circulation. 4C is my favorite room.
Translated by Google Icon
See original
Find this review helpful?
E***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
It took so long to check in, even though I'd made a special request. The app listed one room, but they said there weren't any. Check-in was at 8 a.m., but we waited until noon.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2026
Dear Mr./Ms. E*i, Welcome to Sama Hotel & Restaurant. We apologize for the inconvenience regarding your check-in time. Your booked check-in time is 2:00 PM. If you wish to check in at 8:00 AM, this will be considered an early check-in. We will offer early check-in free of charge once your room is ready, but please be patient while we prepare your room. Due to full occupancy, check-out time is 12:00 PM, and room cleaning is required. Thank you for your understanding. To minimize waiting time, we kindly request that you check in at 2:00 PM. If you wish to check in earlier than 2:00 PM, please contact the reception desk. Our hotel strives to provide you with a pleasant experience through our rooms, services, and amenities. We offer the best prices and the best food, and our friendly and helpful staff welcomes you. Thank you for your review and star rating. We apologize for any inconvenience. We appreciate your valuable feedback and comments; your opinions are always valued. We have many attractive packages available, including room packages, meeting packages, and catering packages. For inquiries regarding event arrangements, please contact our marketing department. We look forward to welcoming you again. For inquiries and reservations, please contact: 02-46 (phone), 08-54 (WhatsApp). Thank you for your continued support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Very close to the toll road. Clean and spacious rooms.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Jul 2026
Hello G*t, welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable stay experience, offering comfortable rooms, excellent service, and comprehensive amenities. We offer the best prices and delicious food, along with friendly and helpful staff to welcome you with open arms. Thank you for your review and star rating. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will strive to improve. Please check out our various promotions (room packages, meeting packages, food packages, etc.). If you have any events you wish to plan, please contact our marketing department. We look forward to welcoming you back again. Reservations: Phone 02-46, WhatsApp 08-54. Thank you for your support. The Staff of Sama Hotel & Restaurant.
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
Close to toll road access. Very strategic location.
Translated by Google Icon
See original
Find this review helpful?
N***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
It would be great to be able to check in early.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
Always comfortable staying here
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Mr. R*n, Welcome to Zama Hotel & Restaurant. We are committed to providing you with a memorable stay experience. With comfortable rooms, excellent service, and comprehensive facilities, we offer the best prices, delicious food, and friendly, helpful staff. We look forward to welcoming you. Thank you for your review and star rating. We apologize for any inconvenience you experienced during your stay. We value your feedback and will strive to improve. Please check out our various promotions (room packages, meeting packages, food packages, etc.). If you would like to plan any events, please contact our marketing department. We look forward to welcoming you again. Reservations and inquiries: 02-46 (phone), 08-54 (WhatsApp). Thank you for your support. Zama Hotel & Restaurant.
Translated by Google Icon
See original
Ira D.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Maybe the toilet should be upgraded, because it's difficult to take a shower.
Translated by Google Icon
See original
1 people find it helpful
A***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Very friendly staff, good service, delicious food
Translated by Google Icon
See original
Find this review helpful?
S***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 24 week(s) ago
The fan can't rotate, there's no charger plug.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Apr 2026
Dear Valued Guests, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay experience, offering comfortable rooms, excellent service, and comprehensive amenities. We strive to offer the best prices and the most delicious food, and our friendly and attentive staff are always ready to welcome you. Thank you for your reviews and star ratings. We sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We will do our best to provide you with an even better experience once the fan maintenance is complete. Please see our various promotions (room packages, meeting packages, food packages, etc.). For inquiries about these promotions, please contact our marketing department. We look forward to welcoming you back again. Reservations: Tel. 02-46, WhatsApp 08-54. Thank you for your continued support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
D***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Clean, tidy, and friendly. Please update the television soon.
Translated by Google Icon
See original
1 people find it helpful
M***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
I stayed here for 4 days, strategic location, fast service, clean room, hospitality receptionist and security, recommended.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Ms. Mi, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay through our rooms, services, and amenities. We are pleased to offer delicious food at reasonable prices. Our friendly and attentive staff look forward to welcoming you. Thank you for your valuable feedback and rating. We sincerely apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please see our various promotions (room packages, meeting packages, meal packages, etc.). For inquiries regarding event planning, please contact our marketing department. We hope to welcome you back again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
Profile Picture
suwandi e. n.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Good service, friendly and welcoming, and clean.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Suwannee N., Welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable experience through our rooms, services, and amenities. We offer the best prices, the best food, and friendly, welcoming staff. *Thank you for your review and rating. We sincerely apologize for any inconvenience caused by incomplete amenities. Some Deluxe rooms have CRT TVs, while others have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please see our various promotions (room packages, meeting packages, food packages, etc.). For inquiries about promotions, please contact our marketing department. We look forward to welcoming you again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The staff was very friendly, the check-in process was fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. E*i, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay through our rooms, services, and amenities. We offer delicious food at great value, and our friendly and attentive staff look forward to welcoming you. Thank you for your review and rating. We apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please check out our various promotions (room packages, meeting packages, food packages, etc.). For inquiries regarding event planning, please contact our marketing department. We look forward to welcoming you back again. For any questions or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
According to the price.. Maximum service
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. N*h, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay experience through our rooms, services, and amenities. We offer delicious food at great value, and our friendly and attentive staff look forward to welcoming you. Thank you for your valuable feedback and rating. We sincerely apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. We also have many promotions (room packages, meeting packages, food packages, etc.). Please contact our marketing department for more information on our promotions. We look forward to welcoming you back again. For any inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 37 week(s) ago
clean room, comfortable place, good service 🥰🥰
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Hello Mr./Ms. I*a, welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable experience through our rooms, services, and amenities. We offer the best prices, the best food, and friendly, welcoming staff. Thank you for your valuable feedback and rating. We apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. We also have many promotions (room packages, meeting packages, food packages, etc.). Please contact our marketing department for more information on our promotions. We look forward to welcoming you again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
Translated by Google Icon
See original
Number of reviews per page
20
40