8.8
Very Good
From 3,658 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.6

Location

8.9

Service and Facilites

8.9

People often mention about Melia Makassar
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Room Space (55)
Staff Friendliness (53)
Bedroom (53)
Distance to City Center (49)
Ambiance (49)
Taste (47)
Bathroom (46)
Variety (45)
Hotel Area (44)
Accessibility (40)
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Traveller Reviews Melia Makassar

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Customer reviews
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Rainer T.
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10.0
/10
Reviewed 2 week(s) ago
always be my second home... recommended hotel
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Accommodation's Reply
21 Jul 2025
Dear, Mr. Rainer T, Warmest greeting from Melia Makassar! Thank you sincerely for your kind and heartfelt words. We’re truly honored to be considered your “second home” it’s one of the highest compliments we could receive. At our core, we strive to create an atmosphere where every guest feels welcomed, valued, and comfortable, and it brings us joy to know that you feel that way each time you stay with us. Your continued trust and loyalty mean a great deal to our entire team. We’re also grateful for your recommendation, as it encourages us to maintain high standards and keep improving to make each visit even better than the last. We look forward to welcoming you back again soon and hope to continue being your home away from home in the many stays to come. Warm regards, Aldi Guest Experience
j***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
A good choice in its class. The rooms are clean, the location is strategic, and the food is delicious. Overall, this hotel is highly recommended. Suitable for families and business trips, too.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Warm greetings from Melia Makassar! Thank you so much for taking the time to write such a positive and detailed review. We are delighted to hear that your stay with us left a pleasant impression. Our clean rooms, strategic location, and delicious food are some of the things we always take care of to ensure the comfort of every guest. We are also very grateful for your recommendations—words like these mean a lot to us and our entire team. Knowing that our accommodations are suitable for both family vacations and business trips is proof that we are on the right track to providing the best service. Every guest is an important part of our journey to continue growing, and reviews like this are a great motivation for us to continue providing the best, in terms of facilities, service, and the overall experience. We look forward to welcoming you back on your next visit. Please don't hesitate to contact us if there is anything special you would like to arrange for your next visit. Best regards, Aldi. Guest Experience
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Guest
icon-Staycation
Staycation
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9.4
/10
Reviewed 3 week(s) ago
Great pool, great room, best amenities. But the breakfast takes too long to refill, I ran out of some food.
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Accommodation's Reply
11 Jul 2025
Warm greetings from Melia Makassar! Thank you for taking the time to leave us a review. We are delighted to know that you were satisfied with our pool, rooms, and amenities. Positive feedback like this encourages us to continue providing the best service. Regarding your feedback regarding the refill process for breakfast, we apologize for any inconvenience you experienced. We will address this so that we can ensure faster and more equitable breakfast service in the future, ensuring all guests can enjoy an optimal breakfast experience. Thank you again for your visit and feedback. We look forward to welcoming you back for an even better experience in the future. Best regards, Aldi. Guest Experience
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D***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
if you want a staycation, always go to Melia Hotel. even though there are actually many new hotels. but still always want to come here. those who want to try it and just go to Makassar, please choose this hotel as your place to stay. 100/10 😍
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Accommodation's Reply
14 Jun 2025
Warm greetings from Melia Makassar! Thank you very much for your trust and loyalty to Meliá Makassar. We greatly appreciate that amidst the many new hotel options, you still choose to staycation with us. Your comments really motivate our entire team to continue to provide the best service. Hopefully we can continue to be your first choice, and we also look forward to welcoming new guests that you recommend. See you on your next visit! Warm regards, Aldi. Guest Experience
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Favorite hotel in Makassar. The most favorite. The room atmosphere is very comfortable. The bed is also comfortable. The facilities are okay and classy. Thanks Melia
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Accommodation's Reply
12 Jun 2025
Warm greetings from Melia Makassar! Thank you for making Melia Makassar your favorite hotel! We are very pleased to know that the comfort of the room, the quality of the mattress, and the facilities we provide have provided a pleasant stay for you. Providing a memorable guest experience is our top priority, and your review is a great motivation for our team to continue to provide the best service. See you again on your next visit we will be happy to welcome you back to Melia Makassar! Warm regards, Aldi. Guest Experience
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M***y
icon-Business
Business
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8.2
/10
Reviewed 8 week(s) ago
The room is comfortable, it's just a shame the mattress is a bit saggy, maybe it needs to be replaced.
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Accommodation's Reply
04 Jun 2025
Dear Mrs. Meyty Herawaty Suhardi, Warm greetings from Melia Makassar! Thank you for sharing your stay experience with us. We are glad to know that you felt comfortable with the room provided. However, we apologize for the inconvenience you experienced regarding the condition of the mattress. Your feedback is very valuable and we have forwarded it to the relevant team to be followed up immediately as part of our future facility improvements. We look forward to welcoming you back with a more perfect experience on your next visit. Warm regards, Aldi. Guest Experience
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
friendly staff, hotel area is close to mall, food, coffee shop, assisted for early check-in, free luggage keeping, staff is very helpful, food, cake are all delicious
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Warm greetings from Melia Makassar! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our friendly staff, the hotel’s convenient location, and conveniences like early check-in and luggage storage. We are also glad that you enjoyed our food and cakes — comments like these encourage our team to continue providing the best service possible. We look forward to welcoming you back to Melia Makassar! Warm regards, Aldi. Guest Experience
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Derry A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
This hotel is my regular choice when I go to Makassar because it is very comfortable.
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Accommodation's Reply
01 Jun 2025
Dear Mr. Derry A. Warm greetings from Melia Makassar! Thank you for making Melia Makassar your regular choice every time you visit. We are very happy to hear that you felt comfortable during your stay with us. Comments like this are a great motivation for our team to continue to provide the best. See you again on your next visit. Warm regards, Aldi. Guest Experience
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a***s
icon-Business
Business
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9.4
/10
Reviewed 9 week(s) ago
Quite satisfying with the service, cleanliness, and access around the area.
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Accommodation's Reply
01 Jun 2025
Dear Sir/Madam. Warm greetings from Melia Makassar! Thank you for your review and appreciation. We are pleased to know that our hotel's service, cleanliness, and location met your expectations and provided a satisfying experience. This positive feedback is a motivation for us to continue to maintain the quality of service. We look forward to your next visit to Melia Makassar. Warm regards, Aldi. Guest Experience
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
the food is varied, the kids like the bread so much that they want more hehe
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Accommodation's Reply
01 Jun 2025
Dear Sir/Madam. Warm greetings from Melia Makassar! We are happy to hear that you enjoyed the variety of food we served, and even happier to hear that your little one liked our bread to the point of adding more — that really makes us happy. Hopefully this pleasant moment will bring you and your family back to Melia Makassar again in the future. Warm regards, Aldi. Guest Experience
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
comfortable, complete facilities..🥰🤗
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Accommodation's Reply
22 May 2025
Dear valued guest, Warm greetings from Melia Makassar. Thank you for your brief but meaningful review. We are pleased to know that you feel comfortable and satisfied with the facilities we provide. We look forward to your next visit for an equally memorable stay experience. Best regards, Aldi. Guest Experience
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Rainer T.
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10.0
/10
Reviewed 12 week(s) ago
their hospitality welcoming me like a family...
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Accommodation's Reply
10 May 2025
Dear Mr. Rainer T. Thank you so much for your kind words. We are truly delighted to know that our hospitality made you feel like family — this is exactly the experience we strive to create for every guest. Your appreciation means a lot to us and will surely inspire our team to continue delivering heartfelt service. We look forward to welcoming you back home at Hotel Melia Makassar on your next visit. Warm regards, Dewi Shinta Guest Experience Hotel Melia Makassar
R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Highly recommended for family vacations
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Accommodation's Reply
03 May 2025
Dear Sir/Madam, Thank you very much for this short but meaningful review! We are very happy to know that you are satisfied and recommend Hotel Melia Makassar for your family vacation. Your review is a motivation for us to continue to provide the best experience for every guest. We look forward to welcoming you and your family on your next visit! Warm regards, Dewi Shinta. Guest Experience
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Ahmad G.
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10.0
/10
Reviewed 14 week(s) ago
Comfortable, the view of Makassar city is very good, clean.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Ahmad G. Thank you very much for your positive review! We are very pleased to know that you felt comfortable during your stay with us and enjoyed the beautiful view of Makassar city from your room. Cleanliness and guest comfort are always our top priorities. We look forward to your next visit to Melia Makassar. Warm regards, Dewi Shinta. Guest Experience. Meliá Makassar
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Noviany T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Comfortable and clean room, beautiful city view.
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Accommodation's Reply
20 Apr 2025
Dear Mrs. Noviany T. Thank you for your positive review. We are very happy that you enjoyed the comfort and cleanliness of our room, as well as the beautiful city view. We hope to welcome you back again in the future for a more enjoyable experience. Warm Regards. Dewi Shinta. Guest Experience
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hilman s.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 15 week(s) ago
The electricity in the room went out and I moved to another room and it leaked. Even though I ordered a suite.
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Accommodation's Reply
20 Apr 2025
Dear Mr. Hilman Saputra, Warm greetings from Melia Makassar. We apologize for the inconvenience you experienced regarding the power outage and the less than optimal condition of the replacement room, even though you had booked a Suite type. This is certainly beyond the standard of service we expect to provide to guests. Your input is highly appreciated and has become a serious concern for future improvements. We look forward to welcoming you back with a much better experience. Best regards, Dewi Shinta. Guest Experience. Melia Makassar
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Hanggoro P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Good experience staying at The Level Room. Just a little input, maybe the variety of drinks for cocktail night at the lounge should be improve in the future. The staff at the lounge also very nice. Excellent services.
+2
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Accommodation's Reply
12 Apr 2025
Dear Mr. Hanggoro P Thank you very much for sharing your kind feedback following your recent stay at The Level Room. We are truly delighted to know that you had a good experience and enjoyed the excellent service provided by our lounge team. Your compliment means a lot to us, and we will be sure to share your appreciation with them. We also value your constructive input regarding the variety of drinks during Cocktail Night. Please rest assured that your feedback has been noted and will be shared with our Food & Beverage team for future improvement. We always strive to enhance our guest experience, and your insight plays an important role in that process. We look forward to welcoming you back for another memorable stay at Meliá Makassar. Warm regards, Dewi Shinta Guest Experience
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MEGA S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Good hotel and good hospitality.
1 people find it helpful
Accommodation's Reply
08 Apr 2025
Thank you very much for your kind words! We’re truly delighted to know that you enjoyed your stay and appreciated the hospitality at Melia Makassar. It means a lot to our team to know that our service made a positive impression on your experience. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Shinta Guest Experience
M***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Good hotel and good hospitality.
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Accommodation's Reply
08 Apr 2025
Thank you very much for your kind words! We’re truly delighted to know that you enjoyed your stay and appreciated the hospitality at Melia Makassar. It means a lot to our team to know that our service made a positive impression on your experience. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Shinta Guest Experience
Frisna E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
Strategic location, poor service in my opinion as a suite room user, there are only 2 lifts and frequent maintenance, but I like the room and also for the restaurant, the menu variations for breakfast/sahur are very limited and the taste isn't worth the price.
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Accommodation's Reply
29 Mar 2025
Thank you for staying at Melia Makassar and sharing your experience with us. We are pleased to know that you enjoyed our suite room and the convenience of the hotel's location. We apologize for any inconvenience you experienced regarding the service, limited number of lifts, and the variety and taste of the breakfast/sahur menu. Your feedback is very valuable to us, and we will forward it to the relevant team for evaluation and improvement of our service quality in the future. We hope to welcome you back with a better experience in the future. If there is anything we can help you with, please do not hesitate to contact us. Warm regards, Shinta. Guest Experience. Melia Makassar
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