The hotel is in good condition, the staff is friendly, the food is delicious and the prices are reasonable.

The receptionist is friendly and quick to respond to any issues. Thank you.

Great. Clean, fragrant, spacious, ample parking, large pool.

Overall it's good, but the walls and mirrors should be maintained again.

The two rooms I frequently book here with my family are both marvelous and fabulous. I love both of them, but the lighting in the dining room is a bit dim, as you can see in the photos.

Strategically located and comfortable hotel. Close to culinary spots.

The food is varied. The rooms are very large.

Nice 😘 Next, will stay at this hotel again.

We didn't expect to be immediately upgraded upon check-in, as we had booked two different room types. The hotel staff promptly upgraded us to the same room as the other we booked. Our only suggestion is the hotel's fragrance, and we'd like to upgrade to a more pleasant one. Overall, the service was excellent, and the staff were friendly. Overall, it was the best.

The best. The room is spacious and clean.

The room is super spacious. It has a kitchenette and cutlery. It's great. I hope there are always lots of promotions so you'll stay here more often.

Recommendation, if you go to Surabaya, you will come back to stay at Midtown Residence.

The room is spacious. The staff is friendly. They have a rooftop pool, gym, and bar. We enjoyed our stay in this hotel. However, it would be best if they could operate the rooftop bar fully; live music and routine events won't hurt. Overall, we had an enjoyable stay.

Staff is okay, location is not so good. The hallway is hot, the central AC doesn't work. Dusty, looks like it's not maintained. Worse, I was on the 16th floor facing the city main road, it was so noisy... The glass is really not soundproof. OMG I couldn't sleep all night, I had a headache. The AC wasn't cold enough in the room. Everything else is still forgivable. But for a 4-star hotel, this isn't the best.

It's comfortable, just lacking Netflix heheh.

Favorite hotel with spacious rooms.

Midtown in various cities always provides pleasant service

Bathroom is moldy, shower is very old, you can easily hear sound from the outside

I really enjoyed staying here. There's a kitchen, the rooms are very spacious, and the food is delicious. I'll definitely stay here again next time I'm in Surabaya.

The cleanliness is excellent, the service is excellent, the rooms are spacious, and the kids can play freely. There's also a kitchen for cooking. So, you don't have to leave the hotel to find food; you can cook for yourself. 👍