Hotel Mi Bencoolen

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Overall Ratings & Reviews Hotel Mi Bencoolen

Traveloka (2,058)
Other sources (1,003)
8.6
Very Good
From 2,058 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.5

Meal

7.6

Location

9.1

Service and Facilites

8.7

People often mention about Hotel Mi Bencoolen
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Accessibility (57)
Distance to City Center (51)
Bedroom (51)
Staff Friendliness (47)
Surroundings (46)
Bathroom (46)
Ambiance (43)
Check-in/out Time (38)
Hotel Area (38)
Wifi (37)
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Traveller Reviews Hotel Mi Bencoolen

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Customer reviews
S***i
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Leisure
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9.1
/10
Reviewed 3 day(s) ago
Don't hesitate to book, you can check in at 11 if your room is ready. Awesome!!! If you forget to bring a power outlet, they'll let you borrow one. I'll definitely book again if I go to Singapore.
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Accommodation's Reply
22 Apr 2026
Dear Sir/Mdm, Thank you for your wonderful feedback. We’re delighted to hear that you had a smooth arrival experience and were able to check in early when your room was ready. It’s also great to know that our team could assist you with a charger during your stay. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back on your next visit to Singapore. Best regards, Ryan Tan Front Office Manager
A***a
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Leisure
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9.1
/10
Reviewed 1 week(s) ago
Very strategic location, close to MRT & several tourist attractions
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Accommodation's Reply
14 Apr 2026
Dear Sir/Madam, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen! We’re delighted to hear that you enjoyed our strategic location and found it convenient being close to the MRT and nearby attractions. It’s always our aim to provide easy accessibility for our guests to explore the city. We truly appreciate your kind comments and look forward to welcoming you again in the future. Warmest Regards, Leonard Toh | Assistant Manager
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Julien S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
This hotel is very close to Bencoolen MRT, if you want to pick up and drop off, you can do it in front of the Somerset bus stop, next to it is a mosque, there is a Padang restaurant, opposite the campus, during the day it is quite crowded with students, and opposite there is a 24-hour 711 so you won't be hungry, I just booked a room so if you want breakfast, just buy it at 711, everything is delicious. There is a robot cleaning the floor, the pool is also nice, there is laundry, room service usually cleans the room at 3 pm, every day they ask if you want it cleaned, but if you are away, it is better to just give a sign to clean it, because they will clean it at 3 pm. Everything is fast, check in check out, the staff are agile.
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Accommodation's Reply
14 Apr 2026
Dear Julien S, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen! We’re delighted to hear that you enjoyed our convenient location near MRT stations, as well as the accessibility to nearby amenities such as dining options, convenience stores and local attractions. It’s also wonderful to know that you appreciated our facilities, including the swimming pool, laundry services and our cleaning robot. We’re especially pleased that our housekeeping team and front desk colleagues provided efficient and attentive service, making your check-in and check-out experience smooth and hassle-free. Your helpful tips regarding room cleaning are also much appreciated. Thank you once again for your kind feedback. We truly look forward to welcoming you back for another pleasant stay in the future. Warmest Regards, Leonard Toh | Assistant Manager
V***y
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
Very convenient, near to MRT & bus stop
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Accommodation's Reply
09 Apr 2026
Dear Sir/Mdm, Thank you very much for sharing your feedback. We are delighted to hear that you found our location convenient, especially with the nearby MRT and bus stops. Accessibility is something we strive to offer our guests, so it is wonderful to know it made your stay more enjoyable. It was a pleasure having you stay with us, and we hope to welcome you back again in the future. Warm regards, Ryan Tan Front Office Manager
C***y
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
I have stayed at this hotel twice. In terms of location, I think it is very strategic, as it is close to an MRT station and a bus stop. There is also a minimarket and a mosque next to the hotel. Bugis and Orchard areas are also within walking distance. The only issue, in my opinion, is the room size. I booked a Superior Double room, and I found it too small for two adults and a child. It was a bit difficult to move around inside the room. But overall, this hotel is recommended, and if I go to Singapore again, I would stay here again—just in a bigger room.
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Accommodation's Reply
15 Apr 2026
Dear Sir/Mdm, Thank you for choosing to stay with us again and for sharing your thoughtful feedback. We are delighted to hear that you appreciate our strategic location, with convenient access to the MRT, bus services, and nearby amenities. It is also wonderful to know that you would consider staying with us again on your next visit to Singapore. At the same time, we truly appreciate your comments regarding the room size. We understand that space can be a concern, especially when traveling with family, and we are sorry for any inconvenience this may have caused. For a more comfortable stay on your next visit, our larger room categories may better suit your needs, and our team would be happy to assist with recommendations. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for an even more enjoyable stay. Warm regards, Ryan Tan Front Office Manager
A***i
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
As usual, staying at Mi Hotel Bencoolen was amazing. This was our second stay here, and it remains our favorite. While the main reason we initially chose this hotel was the bidet, we returned because of the fantastic overall experience. The location is top-notch and incredibly accessible. From Changi Airport, it is only one MRT transfer away, and the Bencoolen station exit is just a short walk from the hotel doors. Getting around is just as easy; it's close to the Downtown and Circle MRT lines, and only a few steps away from multiple bus stops that can take you anywhere in Singapore with ease. The room itself was comfortable, clean, and offered enough space. This time, we tried the balcony room, which had a lovely view—perfect for hanging out at night (it’s nice during the day, too, but the Singapore weather is quite hot!). A major highlight remains the bidet, which many hotels in Singapore do not provide. Lastly, the hotel staff were very kind and helpful, as always; they even let us check in early. Overall, it was another great experience at Mi Hotel Bencoolen, and we won’t be looking for any other hotel for our next visit!
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Accommodation's Reply
07 Apr 2026
Dear Sir/Mdm, Thank you so much for your wonderful feedback and for choosing to stay with us again! We’re thrilled to hear that your experience at Mi Hotel Bencoolen continues to meet your expectations. It’s great to know that you enjoyed the balcony room and the view, and that our location made getting around Singapore convenient for you. We’re especially pleased that our team could make your stay even more comfortable with early check-in and attentive service. Your kind words motivate us to keep providing the best experience possible, and we look forward to welcoming you back on your next visit! Warm regards, Ryan Tan Front Office Manager
Diah S.
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Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Hello, can I know what your laundry gel name and fragrance is? I very like it, thank you Hotel Mi 🫶🏻
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Accommodation's Reply
03 Apr 2026
Dear Diah S, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen! We’re delighted to hear that you enjoyed the fragrance of our laundry gel—it’s always wonderful to know that even the little details made a positive impression on your stay. We truly appreciate your interest and we will be happy to check regarding the exact brand and scent used. Please feel free to contact us directly and we will gladly provide you with more details. Thank you once again for your kind words and support. We hope to have the pleasure of welcoming you back to Hotel Mi Bencoolen in the near future. Warmest Regards, Leonard Toh | Assistant Manager
Verified Traveler
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Strategic hotel, enough room for small family, and clean hotel environment.
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Accommodation's Reply
01 Apr 2026
Dear Sir/Mdm, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our strategic location, found the room suitable for your family, and appreciated the cleanliness of our hotel environment. Your kind comments are truly encouraging and motivate us to continue delivering a pleasant stay experience for all our guests. We look forward to welcoming you and your family again in the future. Warm regards, Ryan Tan Front Office Manager
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Banuarly R.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
My 4-day, 3-night stay here (March 18-21) was very satisfying. The location is excellent, just steps from Bencoolen and Bras Basah MRT stations. The rooms are compact, typical of Singapore hotels, but they are very clean, modern, and functional. The staff is friendly and check-in is fast. Highly recommended for those looking for easy transportation access!
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Accommodation's Reply
28 Mar 2026
Dear Banuarly, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our excellent location, cleanliness, modern and functional rooms, and friendly staff. It’s great to know that our quick check-in process and convenient access to transport made your stay even more enjoyable. Your recommendation means a lot to us! We look forward to welcoming you again on your next visit to Singapore. Warm regards, Ryan Tan Front Office Manager
t***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
very good services and clean hotel, near to MRT, will stay again in next coming, keep your best
1 people find it helpful
Accommodation's Reply
28 Mar 2026
Dear Sir/Mdm, Thank you for your kind words and for sharing your feedback. We are delighted to hear that you enjoyed our services, found the hotel clean, and appreciated our convenient location near the MRT. It means a lot to us that you plan to stay with us again, and we will continue to maintain our standards for all our guests. We look forward to welcoming you back soon! Warm regards, Ryan Tan Front Office Manager
NGUYEN B. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice location, 1-minute walk to MRT station, and you can also even walk to some popular places such as Fort Canning Park and the National Museum. The area is quiet and within walking distance to some good restaurants and shops. I don't think we can have anything better than this hotel. Next time, I'll definitely return to this place since the room ambience is quite good for me.
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2 people find it helpful
Accommodation's Reply
12 Mar 2026
Dear NGUYEN B. N. Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mi Bencoolen! We are delighted to hear that you enjoyed our convenient location, just a minute’s walk from Bencoolen MRT Station. It’s great to know that you were able to easily visit nearby attractions such as Fort Canning Park and National Museum of Singapore, as well as explore the restaurants and shops in the surrounding area. We’re also very pleased that you enjoyed the room ambience and found it comfortable during your stay. Your kind words truly mean a lot to us and we’re especially happy to hear that you would choose to stay with us again on your next visit. We look forward to welcoming you back for another pleasant stay in the future. Warmest Regards, Leonard Toh | Assistant Manager
E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is close to everywhere, so it's really fun.
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Accommodation's Reply
28 Feb 2026
Dear Sir/Mdm, We truly appreciate you taking the time to share your feedback. It’s wonderful to know that our location contributed positively to your overall experience. We hope to have the pleasure of hosting you again in the near future. Kind regards, Ryan Tan Front Office Manager
Verified Traveler
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The hotel is good for those with a balcony. However, when we stayed, we got a room with a TV that was a bit problematic. Especially if you wanted to access YouTube, you had to log in with your own email address—a big no. I should have used the hotel's user ID. When I first entered the toilet, there was still urine on the seat; I don't know how they cleaned it.
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Accommodation's Reply
19 Feb 2026
Dear Sir/Mdm, Thank you for taking the time to share your review. We are pleased to hear that you liked the hotel, especially the balcony room type. It is always nice to know that our guests enjoy this feature during their stay. At the same time, we sincerely apologize for the inconvenience you experienced with the TV and the YouTube access. We understand your concern regarding the need to log in with a personal account, and we will review this setup internally to see how we can improve the experience for our guests. We are also truly sorry to hear about the cleanliness issue in the toilet upon your arrival. This does not reflect our usual housekeeping standards. Please rest assured that your comments have been shared with our housekeeping team for immediate attention and stricter inspection procedures. We appreciate your honest comments and hope to have the opportunity to provide you with a much better experience on your next visit. Kind regards, Ryan Tan Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The location is very close to the MRT downtown line. There are many restaurants nearby.
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Accommodation's Reply
09 Feb 2026
Dear Sir/Mdm, Thank you for taking the time to share your review with us. We’re pleased to hear that you enjoyed our convenient location near the Downtown Line MRT and the variety of restaurants nearby. We truly appreciate your feedback and hope to have the pleasure of welcoming you again in the future. Best regards, Ryan Tan Front Office Manager
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Aurelia X. P.
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10.0
/10
Reviewed 13 week(s) ago
Good hotel! I will come back to your place!
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Accommodation's Reply
21 Jan 2026
Dear Aurelia, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon. It will be our pleasure to make your next visit just as comfortable and enjoyable. Warm regards, Ryan Tan Front Office Manager
Lila E.
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Leisure
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9.1
/10
Reviewed 13 week(s) ago
The hotel service was excellent and fast. The hotel is right in front of the Mi Bencoolen MRT station and the bus stop, making it a great location. I was traveling with a baby, and the hotel staff (Mr. Firdaus) moved us to a larger room.
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Accommodation's Reply
21 Jan 2026
Dear Lila, Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed our service and convenient location near MRT Bencoolen and the bus stop. It was our pleasure to assist you and your baby by moving you to a more spacious room. Mr. Firdaus and our team will be happy to hear your kind words. We look forward to welcoming you again on your next trip! Warm regards, Ryan Tan Front Office Manager
l***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good hotel.. Best location.. Very comfort
1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Sir/Mdm, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our hotel, found the location ideal, and had a very comfortable stay. We truly appreciate your comments and hope to welcome you back again soon. Kind regards, Ryan Tan Front Office Manager
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The hotel has a strategic location, just hundreds meter from the MRT Bencoolen station & also the bus station. I like the design and ambience of the hotel. The staff was very kind & helpful. I forgot to check out at 11 AM, and the staff helped me renew the key, so I can take the baggage. The room is compact, but having nice design & is clean. It inspires me to renovate my own. I booked two triple rooms for 8 people and magically it's enough. There are seven eleven store near the hotel, which I need to visit sometime to buy groceries & food ready to eat (noodles, rice, chicken, pastas, etc.).
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Accommodation's Reply
17 Jan 2026
Dear Sir/Mdm, Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed our strategic location near Bencoolen MRT and bus stations, as well as the design and ambience of the hotel. It’s especially rewarding to know that our team was kind and helpful, and that they were able to assist you promptly when you needed to renew your key and collect your baggage. We’re glad you appreciated the room design and cleanliness, and it’s wonderful to hear that it even inspired you for your own renovation plans. It’s also great to know that the triple rooms worked well for your group and that the nearby convenience stores added to your overall comfort. Thank you once again for choosing to stay with us. We truly hope to welcome you back in the future. Warm regards, Ryan Tan Front Office Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel is very strategic, close to the MRT and bus station.
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Accommodation's Reply
15 Jan 2026
Dear Sir/Mdm, Thank you for sharing your feedback. We are pleased to hear that you found our hotel’s location very strategic, with convenient access to the MRT and bus stations. We hope you had an enjoyable stay and look forward to welcoming you back again in the future. Kind regards, Ryan Tan Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The service is quite good and close to the center of activities.
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Accommodation's Reply
14 Jan 2026
Dear Sir/Mdm, Thank you very much for your excellent rating and for sharing your feedback. We’re pleased to hear that you were satisfied with our service and found our location convenient and close to the main activity areas. We truly appreciate your stay and hope to welcome you back again in the future. Kind regards, Ryan Tan Front Office Manager
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