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Aquatel Hotel

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Overall Ratings & Reviews Aquatel Hotel

Traveloka (1,764)

8.7

Very Good

From 1,764 reviews

Provided by travellers on

Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.7

People often mention about Aquatel Hotel

All

Distance to City Center (114)

Staff Friendliness (111)

Bedroom (109)

Room Space (107)

Accessibility (103)

Bathroom (102)

Taste (98)

Ambiance (97)

Surroundings (96)

Check-in/out Time (95)

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Traveller Reviews Aquatel Hotel

Number of reviews per page

20

40

Customer reviews

Lenny S.

Staycation

10.0

/10

Reviewed 6 day(s) ago

I really like staying here... Especially getting a new room.. Nice and comfortable to bring family.. Hopefully I can get this room again. Everything is good... Awesome... The price is not expensive... 👌👍

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Y***i

Transit

6.6

/10

Reviewed 8 week(s) ago

The room was full of mosquitoes and spiders on the ceiling, the AC wasn't cold enough, and the bathroom was dirty. The linen and seats were okay.

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1 people find it helpful

EC

Erwin C.

6.4

/10

Reviewed 8 week(s) ago

Given a smoking room. Requested a transfer to a non-smoking room for the second night, but was not accommodated.

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Accommodation's Reply

09 Sep 2026

Thank you for choosing to stay at Aquatel Hotel. We apologize for any inconvenience you may have experienced. We will use your feedback to improve our team's service. Sincerely, Parma Group Hotels.

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RU

Reyhanfaturnizam U.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Comfortable, good. Already a regular customer.

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2 people find it helpful

Accommodation's Reply

09 Sep 2026

Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Aquatel Hotel Pekanbaru. We hope to welcome you back again in the future. See you soon! 😊 Sincerely, Hotel Parma Group

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Lenny S.

8.5

/10

Reviewed 9 week(s) ago

Awesome! The service is excellent.

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Accommodation's Reply

09 Sep 2026

Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Aquatel Hotel Pekanbaru. We hope to welcome you back again in the future. See you soon! 😊 Sincerely, Hotel Parma Group

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L***y

Staycation

8.5

/10

Reviewed 10 week(s) ago

Nice, friendly staff. And a little suggestion: the AC isn't cold enough. If possible, have it serviced to make sleeping more comfortable. Every time I book, I always have a problem with the AC not being cold enough.

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1 people find it helpful

Accommodation's Reply

02 Sep 2026

Thank you for your feedback. We apologize for the inconvenience regarding the air conditioning not being cool enough. We will monitor and evaluate this feedback in order to provide a better experience for future guests. Sincerely, Parma Group Hotels.

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ej

ecy j.

10.0

/10

Reviewed 10 week(s) ago

Friendly hotel staff Comfortable 🙏🏻🙏🏻🙏🏻🙏🏻

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Accommodation's Reply

02 Sep 2026

Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again in the future. See you soon! 😊 Sincerely, Parma Group Hotels

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Ka

Kelvin a. P.

10.0

/10

Reviewed 13 week(s) ago

Nice, comfortable. The receptionist is nice and friendly.

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AN

Arif N.

10.0

/10

Reviewed 13 week(s) ago

Nice and comfortable msntappoo 👍👍👍👍

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1 people find it helpful

Verified Traveler

8.5

/10

Reviewed 13 week(s) ago

The family rooms are the best, spacious and clean. The deluxe rooms are a bit cramped. The night receptionists are very friendly. However, the morning and afternoon receptionists are a bit rude.

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1 people find it helpful

C***n

9.7

/10

Reviewed 14 week(s) ago

Friendly staff, responsive security, good room cleanliness, and in the city center.

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1 people find it helpful

SY

Susi Y.

10.0

/10

Reviewed 15 week(s) ago

Nice, comfortable, I'm a regular. Awesome!

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AW

Annisa W.

10.0

/10

Reviewed 15 week(s) ago

Nice, comfortable, perfect for vacation.

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A

Andriyani

10.0

/10

Reviewed 16 week(s) ago

Nice, comfortable. I've been here three times.

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2 people find it helpful

AS

Agung S.

10.0

/10

Reviewed 16 week(s) ago

The hotel's location is strategic, the AC is cold and the water heater works well, and the price is reasonable.

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S***i

8.3

/10

Reviewed 16 week(s) ago

The receptionist and security are friendly, and the location is close to the mosque, making it convenient for congregational prayers. My suggestion is to improve the tidiness and cleanliness. Thanks...

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PS

Purnama S.

10.0

/10

Reviewed 17 week(s) ago

Took 3 rooms. Comfortable, nice. Will be back again.

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Julianik

10.0

/10

Reviewed 17 week(s) ago

Comfortable and good. I'll be back again.

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Lenny S.

10.0

/10

Reviewed 17 week(s) ago

Great, I'm already a subscriber here.

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WA

WISNU A. S.

10.0

/10

Reviewed 17 week(s) ago

Comfortable and good. I'll definitely come back here 🙏

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Number of reviews per page

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