8.8
Very Good
From 4,889 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Wyndham Casablanca Jakarta
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Room Space (211)
Bedroom (203)
Staff Friendliness (194)
Bathroom (183)
Variety (170)
Ambiance (166)
Hotel Area (166)
Family Friendly (164)
Taste (159)
Distance to City Center (158)
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Traveller Reviews Wyndham Casablanca Jakarta

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Customer reviews
P***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
This is my umpteenth time at Wyndham, and it never disappoints. It's the best place for a family staycation. The kids are happy, and they even got a birthday cake. The facilities are complete, and the staff is friendly and very helpful... 👍
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Accommodation's Reply
12 Sep 2025
Dear P*e, Warm greetings from Wyndham Casablanca Jakarta. Thank you very much for your loyalty in choosing Wyndham. We are very happy to hear that you and your family always enjoy your staycation here, especially the children who are happy and their birthday moments can be special with a birthday cake. We will continue to strive to provide the best service and fun facilities. See you on your next visit. Warm regards, Nadia. Customer Relations Manager
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Really great... Just walk to the mall.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Cool, quiet, comfortable, suitable for families because it is next to the Kokas mall.
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Accommodation's Reply
09 Sep 2025
Dear R*a, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review. We're glad to hear you felt comfortable and enjoyed the peaceful atmosphere with your family. Our location adjacent to Kota Kasablanka Mall is indeed an added value for easy activities. We look forward to welcoming you back for your next staycation experience. Warm regards, Nadia, Customer Relations Manager
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Amelia M.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 day(s) ago
The kids' play area is fun, but I'm concerned about the soap dispenser in the bathtub; it has a lot of black spots that should be scrubbed clean. Thanks
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Accommodation's Reply
09 Sep 2025
Dear Amelia M, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We're glad to hear your little one enjoyed the children's play area. We also apologize for any inconvenience regarding the cleanliness of the bathtub. Your feedback is valuable so our team can pay closer attention to these details. We hope to welcome you back with a more comfortable experience. Warm regards, Nadia, Customer Relations Manager
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Gisela W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The best part about the stay was how amazing the staff are. Very professional, all of them. They made our stay the most enjoyable. Breakfast was good, had a reasonable amount of options. The room was very spacious and the bathroom too. Will definitely be back.
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Accommodation's Reply
07 Sep 2025
Dear Gisela W. Warm greetings from Wydnhyam Casablanca Jakarta, Thank you so much for your wonderful review, We’re thrilled to hear that our staff made your stay enjoyable and that you appreciated the spacious rooms, bathrooms, and breakfast options. Your kind words mean a lot to our team. We look forward to welcoming you back to Wyndham Casablanca Jakarta for another memorable stay. Sincerely, Nadia Customer Relation Manager
E***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice, you should try staying at Wyndham.
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Accommodation's Reply
07 Sep 2025
Dear E***o, Warm greetings from Wydnhyam Casablanca Jakarta, Thank you for your recommendation,We’re glad you had a nice experience and encourage everyone to try staying at Wyndham Casablanca Jakarta. We look forward to welcoming you back. Sincerely, Nadia Customer Relation Manager
Adil
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
there is some notice i forgot to book with and i have encease with the breakfast but the cost of addtional breakfast was so high
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Accommodation's Reply
07 Sep 2025
Dear Adil, Warm greetings from Wydnhyam Casablanca Jakarta, Thank you for sharing your feedback. We apologize for any inconvenience regarding the additional breakfast charges. We appreciate your honesty and will take your comments into consideration to improve our communication and pricing options in the future. We hope to welcome you back to Wyndham Casablanca Jakarta for a better experience. Sincerely, Nadia Customer Relation Manager
J***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I carelessly left the room without my card, but the staff was very friendly and helpful, providing a new one. Overall, a nice stay.
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Accommodation's Reply
27 Aug 2025
Dear J*ke, Warm greetings from Wyndham Casablanca Jakarta. Thank you for sharing your experience with us. We're delighted to hear that our team was prompt and friendly in assisting you with your room card issue. We're also pleased to know that your overall stay was comfortable. We look forward to welcoming you back for another enjoyable experience in the future. Best regards, Nadia, Customer Relations Manager
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Mochamad A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good service and friendly staff
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Accommodation's Reply
20 Aug 2025
Dear Mochamad A., Warm greetings from Wydnham Casablanca Jakarta. Thank you for this brief but meaningful review. We are delighted that you were satisfied with our service and the friendliness of our staff. We hope to welcome you back soon for an even more enjoyable stay. Best regards, Nadia, Customer Relations Manager
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A***p
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻
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Accommodation's Reply
20 Aug 2025
Dear A***p, Warm greetings from Wydham Casablanca Jakarta, Thank you for taking the time to share your rating with us. We truly value your feedback and would love to hear more about your experience during your stay, so we can continue to improve and serve you better experince for your next stay, Sincerely, Nadia Customer Relation Manager
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Sandra D. A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The deluxe room is quite spacious, there is an iron in the room plus a bathtub too, only there is no hair dryer, you have to borrow it. When I booked on Traveloka, I casually asked for a greeting mirror in a note, and they actually made one. The staff are all friendly, the pool is super spacious, and it's comfortable in the pool, there are no rules that annoy hotel guests (pool towels can be brought to the room, there is no prohibition to leave the pool area even though the kids' swimsuits are still not completely dry) super comfortable. The breakfast menu is the best. My 10-year-old son paid another 175 thousand, but it was worth it because everything was delicious and super complete. There were sushi, pancakes, waffles, boiled noodles, salad, etc. The gym is comfortable and quite complete with equipment. Super recommended, in short
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Accommodation's Reply
20 Aug 2025
Dear Sandra D.A.M. Warm greetings from Wyndham Casablanca Jakarta, Thank you very much for your very comprehensive and pleasant review. We are delighted to hear that you enjoyed your spacious deluxe room with bathtub and ironing facilities, as well as the friendly service from our staff. We are delighted that the greeting mirror we provided made your stay even more memorable. We are also happy to hear that you and your family felt comfortable with the large swimming pool, gym facilities, and the varied and delicious breakfast menu that even the children were satisfied. We have also noted your feedback regarding the hair dryer for future improvements. It is truly gratifying to know that you felt super comfortable and recommend our hotel. We look forward to welcoming you and your family back for an even more enjoyable experience. Warm regards, Nadia. Customer Relation Manager
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M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Thank you for the best service, the only drawback is that the hotel is on a traffic jam, but for that problem, we ourselves have to manage our time best to avoid traffic jams.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Dear M*M, Warm greetings from Wydham Casablanca Jakarta. Thank you for your review and appreciation of our service. We understand the traffic challenges around the hotel and agree that managing your travel time can be the best solution. We are pleased to know that you had a pleasant stay, and we look forward to welcoming you back to Wyndham Casablanca Jakarta on your next visit. Warm regards, Nadia, Customer Relations Manager
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Hendri P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable and highly recommended. The staff is friendly. The breakfast menu is delicious and varied. The room is spacious and comfortable. So thank you very much, Wyndham. I will be coming back for my trips and business.
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Accommodation's Reply
17 Aug 2025
Dear Hendri, Warm greetings from Wydham Casablanca Jakarta. Thank you very much for your positive review. We are very pleased to hear that you felt comfortable, enjoyed the varied breakfast menu, and received friendly service from our staff. We are also pleased to know that the spacious and comfortable room added to your satisfaction. We look forward to welcoming you back for your next trip or business trip to Wyndham Casablanca Jakarta. Warm regards, Nadia, Customer Relations Manager
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Ady S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Stayed here for 2 nights... The room was spacious, the view was pretty good, and the breakfast was varied and delicious... However, the check-in process was very slow. We registered at 12, then went to Kokas Mall, and then returned after 2, and the room wasn't ready yet, and we had to wait almost an hour... And the room we got was a bit noisy. We could often hear knocking on the wall from the next room... It seemed like they were under renovation... Overall, everything was satisfactory...!!
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Accommodation's Reply
17 Aug 2025
Dear Ady S. Warmest greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We are delighted to hear that you enjoyed your spacious room and the varied and delicious breakfast options. We apologize for the inconvenience during check-in and the noise from the room next door. This feedback is very valuable and will be passed on to the relevant team for future improvements. We are delighted to know that your overall stay was satisfactory, and we look forward to welcoming you back with even better service. Best regards, Nadia, Customer Relations Manager
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Ida T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Wyndham has become a family favorite. Everything was enjoyable, from check-in to check-out.
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Accommodation's Reply
13 Aug 2025
Dear Ida T. Warmest greetings from Wyndham Casablanca Jakarta. Thank you for choosing Wyndham as your family's choice. We are delighted to hear that the entire stay, from check-in to check-out, was enjoyable. We look forward to welcoming you and your family back on your next visit. Best regards, Nadia, Customer Relations Manager.
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Fendy M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable, will come back again
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Accommodation's Reply
12 Aug 2025
Dear Fendy M. Warmest greetings from Wyndham Casablanca Jakarta. Thank you very much for your review. We are very happy to know that you enjoyed your stay and plan to return again. We look forward to your next visit. Warmest regards, Nadia. Customer Relations Manager
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Andreas B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
We had a shower drain blockage which the tech team tried to resolve. The fix wasn't good enough so we were offered another (upgraded) room. 👌🙏
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Accommodation's Reply
13 Aug 2025
Dear Andreas B. Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the shower drain issue and appreciate your understanding while our team worked to resolve it. We’re glad we could offer you an upgraded room for your comfort, and we hope the rest of your stay was enjoyable. We look forward to welcoming you back in the future for more enjoyable stay, Sincerely, Nadia Customer Relation Manager
Andi R. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable hotel, satisfactory service and friendly staff
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Accommodation's Reply
05 Aug 2025
Dear Andi R. S. Warmest greetings from Wyndham Casablanca Jakarta. Thank you for your positive review! We are delighted to hear that you enjoyed your stay and received excellent service from our friendly staff. We look forward to welcoming you back to Wyndham Casablanca Jakarta on your next visit. Best regards, Nadia. Customer Relations Manager
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V***a
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 6 week(s) ago
Excellent service, friendly and helpful staff. The air conditioning in the room was problematic, and there were no bath towels provided upon arrival. Ordering food was quite complicated. Hopefully, this will be a valuable resource for evaluation, especially regarding food ordering.
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear V*a, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We are delighted to hear that you were impressed with our service and the hospitality of our staff. We apologize for any inconvenience caused regarding the room's air conditioning, towel availability, and the less than smooth food ordering process. Your feedback is very valuable and will be shared with the relevant team for future evaluation and improvement. We look forward to welcoming you back to Wyndham Casablanca Jakarta for an even better experience. Warm regards, Nadia, Customer Relations Manager
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall pleasant & comfortable, strategic location
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Accommodation's Reply
01 Aug 2025
Dear D*y, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review. We are pleased to know that your overall stay was pleasant and comfortable, and that our location was convenient for you. We look forward to welcoming you back on your next visit. Best regards, Nadia, Customer Relations Manager
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Number of reviews per page
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