8.7
Very Good
From 1,971 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

9.1

Service and Facilites

8.7

People often mention about Melia Kuala Lumpur
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Distance to City Center (48)
Bedroom (46)
Staff Friendliness (44)
Room Space (44)
Bathroom (42)
Surroundings (40)
Accessibility (40)
Ambiance (40)
Hotel Area (35)
Wifi (30)
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Traveller Reviews Melia Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Lau K. E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
i booking guest room request for 1 bed, but staff tokd me that just 2 single bed, and no choice to accept and they upgrade my room, worth it.
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R***y
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 day(s) ago
location best near all the places in Bukit Bintang. room very standard and quite dusty. we try to get breakfast in room bu get the charged and when we borrow spoon and fork they only gjve the plastic. staff are friendly.
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Accommodation's Reply
14 Jul 2025
Dear R***y, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your recent experience with us. We're delighted to hear you appreciated our central location and the friendliness of our team members. We sincerely regret to learn that certain aspects of your stay did not meet your expectations — particularly the room cleanliness, breakfast experience, and amenities provided. Please rest assured your feedback has been shared with the relevant departments for immediate review and improvement. We truly appreciate your comments, as they help us enhance our services. We hope to have the opportunity to better serve you in the future.
Bahruddin T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It was a great stay at this hotel. Thank you.
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1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Bahruddin T., Thank you very much for your kind review! We’re delighted to hear that you had a pleasant and enjoyable stay with us. It was truly our pleasure to have you as our guest, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Meliã Kuala Lumpur in the near future.
yap s. h. k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very convenient to the mall and eatery.
1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Yap, Hola from Kuala Lumpur. Thank you so much for your kind words! We're glad to hear you enjoyed our convenient location and that the restaurant choices met your expectations in terms of your preference. It was a pleasure having you, and we hope to welcome you back again soon!
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Located in the city center close to shopping mall. Easy to get food.
2 people find it helpful
Accommodation's Reply
23 May 2025
Dear S***a, Thank you for your perfect 10/10 rating and for choosing to stay with us during your business trip. We’re glad you appreciated our central location and the convenience of nearby shopping and dining options. It was a pleasure hosting you, and we hope to welcome you back on your next visit.
Imelda Y. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It's beautiful hotel, clean and strategic location. Would love to comeback here again soon.
2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Ms. Imelda, Thank you for your perfect 10/10 rating and for sharing your kind words with us! We’re delighted to hear that you enjoyed your stay, especially our hotel’s cleanliness and strategic location. It means a lot to know that you had a positive leisure experience with us. We truly look forward to welcoming you back to Meliá Kuala Lumpur again soon!
Raden M. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Everything was excellent and the least was decent
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Accommodation's Reply
16 May 2025
Dear Raden M. N., Thank you for your excellent rating and kind words! We’re thrilled to hear that everything during your stay met or exceeded your expectations. It’s always rewarding to know our guests leave satisfied and with a positive impression. We look forward to welcoming you back again soon for another great experience!
l***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Near the monorail station, strategic location close to everywhere.
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2 people find it helpful
Accommodation's Reply
15 May 2025
Dear Guest, Thank you for your great 9.7 rating and for highlighting our strategic location near the monorail station. We're glad it made getting around the city convenient for you! We truly appreciate your feedback and hope to welcome you back to Meliá Kuala Lumpur in the near future.
Lam T. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Location of the hotel is perfect. Is it possible to upgrade all the facilities and rooms with a reasonable price?
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Accommodation's Reply
13 May 2025
Dear Lam T. S., Thank you for sharing your feedback with us. We’re glad to hear that you found our location perfect for your stay! Regarding your suggestion about upgrading our facilities and rooms, we truly appreciate your input. We are constantly working to improve our offerings to ensure we provide the best possible experience for our guests. While upgrades may be subject to availability, we do offer special promotions from time to time, and our team would be happy to assist you with any future booking requests to find the best options. We hope to welcome you back for another great stay!
NGUYEN L. T. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
Super convenient location, very enthusiastic and supportive staff. However, the air conditioner in the room is quite noisy and the soundproofing from the street is not good, affecting sleep!
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Accommodation's Reply
09 May 2025
Dear Nguyen, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our convenient location and the warm hospitality of our team. Your kind words mean a lot to us. We sincerely apologize for the inconvenience caused by the noise from the air conditioner and insufficient soundproofing. Please rest assured that your comments have been shared with our engineering team for immediate review and improvement. We truly value your feedback as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back for a more restful stay in the future.
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very good service. Clean and very strategic.
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2 people find it helpful
Accommodation's Reply
14 Apr 2025
Thank you for your kind review! We're thrilled to hear that you were pleased with our excellent service, cleanliness, and the strategic location of our property. It's always great to know that we met your expectations. We hope to welcome you back for another wonderful stay in the future!
Valerie L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Excellent location, very near to Alor Street food, only 7 minutes by walk.
1 people find it helpful
Accommodation's Reply
11 Apr 2025
Thank you for your great review! We’re so happy to hear that you enjoyed our convenient location, just a short walk from Alor Street food. We hope to welcome you back soon for another wonderful stay!
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Arrived on Saturday at 12 and could check in straight away. Fast and friendly service. Surrounded by many malls and also close to Bukit Bintang. Public transportation access is also close.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Thank you for your fantastic review! We’re thrilled to hear that you had a smooth check-in experience and enjoyed the fast and friendly service. It’s great to know our location, with its proximity to malls, Bukit Bintang, and public transportation, made your stay even more convenient. We look forward to welcoming you back for another enjoyable visit!
S***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Good hotel. Near to the metro station and mall.
2 people find it helpful
Accommodation's Reply
11 Apr 2025
Thank you for your feedback! We’re glad to hear you enjoyed our convenient location near the Metro station and mall. We hope to welcome you back soon!
c***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Room Service Very Very Nice✨.
2 people find it helpful
Accommodation's Reply
11 Apr 2025
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our room service. We truly appreciate your kind words and hope to welcome you back for another great experience!
A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
We had a bit scary experience with lift no. 2, while we wanted to go out to have family dinner out on Saturday night, April 5th, the lift had a slight "jam" and got stuck in the 5th floor for about 1 minute and my children were a bit terrifying with such experience. We recommend the hotel management to examine the functionality of that lift, otherwise someone will experience a worse one in the future. 😭
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2 people find it helpful
Accommodation's Reply
11 Apr 2025
Thank you for sharing your feedback. We sincerely apologize for the experience you and your family had with Lift No. 2. We understand how distressing this must have been, especially for your children, and we take your safety concerns very seriously. Please know that we are currently investigating the issue with the lift and will ensure that it undergoes a thorough inspection to prevent any future occurrences. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much more comfortable and stress-free experience.
D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Staff very nice, can joke with my children.
2 people find it helpful
Accommodation's Reply
11 Apr 2025
Thank you for your kind words! We're so happy to hear that our staff made your stay enjoyable and were able to connect with your children. It's always a pleasure to create memorable experiences for our guests. We hope to welcome you and your family back again soon!
M***d
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
The staff service can be improved.
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Accommodation's Reply
21 Mar 2025
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.
B***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Perfect location with affordable pricd
1 people find it helpful
Accommodation's Reply
21 Mar 2025
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.
Jansen
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Happy and enjoy for business and vacation with family and make everyday looks like in home
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Accommodation's Reply
21 Mar 2025
Dear Jansen, Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.
Number of reviews per page
20
40