Dear Ms. Hanna,
Thank you for taking the time to share your recent experience with us.
On behalf of the Management DoubleTree by Hilton Jakarta - Diponegoro, we sincerely apologize for the inconveniences you encountered during your stay. It is truly disheartening to learn that your expectations were not met, especially in regard to cleanliness, the condition of the glassware, and the level of service provided. Please be assured that this is not reflective of the standards we strive to uphold.
Your feedback has been immediately shared with related teams for urgent review and corrective actions. We are also reinforcing our service training to ensure a warmer and more responsive hospitality experience in every guest interaction.
We genuinely value your feedback as it helps us improve, and we would deeply appreciate the opportunity to restore your trust in us. Should you be open to giving us another chance, please reach out to us directly so we can personally take care of your next visit.
Warm regards,
DoubleTree by Hilton Jakarta - Diponegoro