Dear D*i, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Novotel, we strive to provide the best service experience for every customer; therefore, your feedback is extremely important to us. Please be assured that we are taking appropriate action to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and we hope you will give us the opportunity to serve you better in the near future. Warmest Regards, Dini Fitri Hastuti, Assistant Front Office Manager