Dear Mr. Bagus A., Thank you for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your stay at Gran Melia Jakarta and were satisfied with the service and assistance from all our team members. Your compliments regarding the housekeeping department, reception, restaurant, security, and especially Mr. Ibnu from the pool team mean a great deal to us. We will pass on these compliments to Mr. Ibnu and the entire team to inspire us to continue striving to provide the best service to all our guests. Thank you for trusting Gran Melia Jakarta with your stay. We hope to welcome you back soon for an even better experience. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

Dear Mr. Indra C, Thank you for taking the time to share your review of our property. We are delighted to hear that you were impressed with our service and found Gran Meliá Jakarta to be a great choice for your family. It is our pleasure to create a comfortable and enjoyable experience for families, and we truly appreciate your kind recognition of our team. We look forward to welcoming you and your family back for another memorable stay. Best Regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Mr. Radot S., Thank you for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed our food and were satisfied with the cleanliness of your room during your stay. We greatly appreciate your compliments and hope to welcome you back to Grand Melia Jakarta again for an even more memorable experience. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Ms. Claudia A.M.H., Thank you for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your stay at Gran Melia Jakarta. We greatly appreciate your support and hope to welcome you back again for another memorable experience. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

Dear Valued Guest, Thank you for taking the time to share your review of our property. We are delighted to hear that you enjoyed the variety of cuisine and restaurant options available at Gran Meliá Jakarta, as well as the cozy ambiance. It is wonderful to know that our dining experiences contributed to making your visit enjoyable. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Best Regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for taking the time to share your review of our property. We are pleased to know that you found our hotel neat and well maintained. We also appreciate your honest comment regarding some of our aging facilities. Please be assured that your feedback is valuable to us and has been shared with the relevant team as we continue our efforts to maintain and enhance our facilities. We look forward to welcoming you back and providing you with an even more comfortable experience. Best Regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you very much for your wonderful review and for choosing Gran Meliá Jakarta for your weekend stay. We are delighted to know that you enjoyed our strategic location as well as our wide variety of breakfast selections. It is also wonderful to hear that you were satisfied with our service and found the check-in and check-out process quick and convenient. We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay with us. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for taking the time to share your review of our property. We are delighted to hear that you enjoyed our hotel, service, and the friendliness of our team. Your kind words are greatly appreciated and will certainly be shared with our colleagues. We look forward to welcoming you back for another enjoyable stay at Gran Meliá Jakarta. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for your review of our property. We sincerely apologize for the cleanliness issue you experienced with the cup on your table. Finding a lipstick mark on the tableware is certainly does not reflect the high standards of hygiene and service that we strive to maintain. Please rest assured that your feedback has been shared with our Food & Beverage and Stewarding teams for immediate attention. We will reinforce our cleaning and inspection procedures to ensure that all tableware is thoroughly cleaned and carefully checked before being served to our guests. We hope to have the opportunity to welcome you back and provide you with a much better experience. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Gentlemen/Ladies, Thank you for reviewing our hotel. We are delighted to hear that our hotel staff were friendly and helpful during the check-in process. Your compliments mean a lot to us and encourage our entire team to continue providing friendly and professional service to all guests. We hope to welcome you back to Gran Meliá Jakarta again and provide you with an even better stay experience. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Melia Jakarta. We are delighted to hear that you enjoyed your stay and overall dining experience with us. Your review inspires our entire team to strive for excellent service and create memorable experiences for all our guests. We look forward to welcoming you back to Grand Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Melia Jakarta. We are delighted to hear that you were impressed with the friendly service of our staff and enjoyed your comfortable stay with our comprehensive services. We look forward to welcoming you back to Grand Melia Jakarta for another memorable experience in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Ms. Armila N., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us. We are glad to hear that you enjoyed the variety of food we served and the spacious rooms that allowed your little one to move around comfortably. We greatly appreciate your review and hope to welcome you and your family back to Gran Meliá Jakarta for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you felt comfortable during your stay and were impressed with the cleanliness of the hotel and the friendliness of our staff. Your positive review encourages our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Gran Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to know that you and your family had an enjoyable stay at Gran Meliá Jakarta. It is a pleasure to hear that you enjoyed our delicious food. Your kind feedback is truly appreciated and will be shared with our culinary team as encouragement to continue delivering exceptional dining experiences. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for reviewing our hotel. We are delighted to hear that each visit to Gran Melia Jakarta provides a unique and memorable experience, while maintaining consistently high standards of quality. We look forward to welcoming you back again in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

Dear Mr. Rocky N.N., Thank you for your review of our accommodation. We are delighted to hear that you enjoyed your stay with us. From the friendly and responsive service that met your expectations to the food that also exceeded your expectations, we are also pleased that our in-room amenities, fitness center, and swimming pool contributed to your comfort throughout your stay. We hope to welcome you back to Gran Melia Jakarta for another memorable stay in the future. Sincerely, Lita Amanda, Customer Experience Director, GranMeliá Jakarta

Dear Valued Guest, Thank you for rating our hotel. We are delighted to hear that you enjoyed your wonderful stay with us. Your positive feedback encourages us to continue striving for the best service. We hope to welcome you back to our hotel again in the future for an even more memorable stay. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us and that our friendly and helpful team made a positive impression on your experience. It is also rewarding to know that you were pleased with the cleanliness of your room and the quality of our housekeeping service. We look forward to welcoming you back to Gran Meliá Jakarta in the near future for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta