Does Gran Melia Jakarta have parking?

Yes, Gran Melia Jakarta does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does Gran Melia Jakarta have a swimming pool?

Yes, Gran Melia Jakarta does have a swimming pool

What do past guests say about Gran Melia Jakarta?

Traveloka users who have stayed at Gran Melia Jakarta have praised its Cleanliness, Room Comfort, Location.

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Gran Melia Jakarta

Name: Gran Melia Jakarta
Address: Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950, Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Jakarta, 12950, Indonesia
Rating: 8.8

Hotels

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8.8

/10

Very Good

2,537 reviews

What Guests Say About Their Stay

Staff Friendliness (65)

Room Space (59)

Bedroom (53)

Bathroom (52)

Rocky N. N.

9.7

/ 10

The hotel's hospitality and service are excellent. They respond quickly. The food is delicious. The amenities in the rooms, gym, and pool are all complete. We recommend a staycation here.

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C***a

9.7

/ 10

The staff was really friendly and helpful! The cleaning service was awesome as well. Will definitely come back to stay at Gran Melia Jakarta in the future!

F***s

10.0

/ 10

The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.

a***o

8.8

/ 10

A pleasant experience. Very helpful staff, strategic location. We will come back again.

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A***r

10.0

/ 10

When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍

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In the Area

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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Location Gran Melia Jakarta is located in area / city Kuningan, surrounded by Embassies and Business District There are plenty of shopping and tourist attractions nearby, 4 km from Kota Kasablanka and 5 km from Pacific Place. Around 7 km from Grand Indonesia and Plaza Indonesia. About Gran Melia Jakarta Gran Melia Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. From business event to corporate gathering, Gran Melia Jakarta provides complete services and facilities that you and your colleagues need. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Gran Melia Jakarta exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Gran Melia Jakarta is a hotel with great comfort and excellent service according to most hotel's guests. Enjoy luxurious treats and incomparable experience by staying at Gran Melia Jakarta.

Available Room Types in Gran Melia Jakarta

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Gran Melia Jakarta

Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

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Discover More About Gran Melia Jakarta

The Charm of Gran Melia Jakarta: Your Ultimate Jakarta Getaway

For Australian travellers seeking a luxurious and convenient base in the heart of Indonesia's bustling capital, the

Gran Melia Jakarta

stands out as an exceptional choice. This premier hotel offers a sophisticated blend of world-class amenities, impeccable service, and a prime location, making it an ideal destination for both business and leisure. Whether you're exploring the vibrant city, indulging in local flavours, or simply seeking a comfortable retreat, Gran Melia Jakarta promises an unforgettable experience. Rates at Gran Melia Jakarta start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Gran Melia Jakarta

Nestled in the dynamic Kuningan district of South Jakarta,

Gran Melia Jakarta

is strategically positioned within a thriving commercial and entertainment hub. Located at , Kuningan, Setiabudi, Jakarta, Indonesia, 12950, the hotel offers excellent connectivity. It's approximately a 45-minute to an hour's drive from Soekarno-Hatta International Airport (CGK), depending on traffic conditions, and is well-connected to the city's main thoroughfares, making it easy to navigate Jakarta. The surrounding area is known for its upscale office buildings, international embassies, and a lively atmosphere, with plenty of local cafes and dining options within easy reach. While not directly on a train line, the hotel is accessible via a short rideshare or taxi journey to nearby public transport hubs, facilitating exploration of the wider city. The convenience of its location means you're never far from the pulse of Jakarta, yet can retreat to a serene environment.

Guest Facilities and Services at Gran Melia Jakarta

Guest facilities at

Gran Melia Jakarta

are designed to cater to every need, ensuring a comfortable and seamless stay. Australian travellers will appreciate the commitment to quality and service. The hotel boasts a range of amenities, including well-appointed rooms with excellent climate control, ensuring a pleasant environment regardless of the external weather. For those who enjoy staying active, a fitness centre is available. Complimentary Wi-Fi is provided throughout the property, keeping you connected. The 24-hour front desk is staffed by a helpful and multilingual team, ready to assist with any queries or requests, from local recommendations to arranging transportation. Secure luggage storage is also available, allowing you to explore freely before check-in or after check-out.

Room Information and Stay Experience at Gran Melia Jakarta

The hotel offers a diverse selection of rooms and suites, each designed to provide a sanctuary of comfort and style. The

Room types of Gran Melia Jakarta

are thoughtfully appointed to meet the expectations of discerning travellers. Guests can anticipate clean, well-maintained spaces featuring comfortable bedding options, ensuring a restful night's sleep. Modern air-conditioning systems guarantee optimal room temperature, a crucial element for a comfortable stay. Bathrooms are typically spacious and equipped with quality amenities, providing a refreshing experience. While specific room names and exact dimensions are best confirmed directly, the overall ambiance is one of refined elegance and a focus on guest well-being.

Recommended Nearby Dining and Cafes around Gran Melia Jakarta

The area surrounding

Gran Melia Jakarta

is a culinary hotspot, offering a rich tapestry of flavours to explore. You'll find a vibrant scene of local eateries, trendy cafes, and international restaurants just a stone's throw away. For those who appreciate a good start to the day, numerous cafes offer excellent coffee, and some may even serve up local interpretations of brunch favourites. The hotel itself also provides exceptional dining experiences, with various restaurants showcasing both Indonesian and international cuisine. Exploring the neighbourhood allows for discovery of authentic local dishes and contemporary dining concepts, ensuring your taste buds are as delighted as you are.

Popular Attractions and Activities near Gran Melia Jakarta

South Jakarta, and the Kuningan area in particular, is a gateway to many of the city's most captivating attractions. Within easy reach of

Gran Melia Jakarta

, you can explore:

National Monument (Monas):
An iconic landmark symbolising Indonesia's struggle for independence, offering panoramic city views from its observation deck.
Istiqlal Mosque:
The largest mosque in Southeast Asia, a stunning architectural marvel and a significant religious site.
Jakarta Cathedral:
Located opposite Istiqlal Mosque, this beautiful church represents religious harmony in Indonesia.
National Museum of Indonesia:
Home to an extensive collection of artefacts and exhibits detailing Indonesia's rich history and diverse cultures.
Taman Mini Indonesia Indah (TMII):
A sprawling cultural park showcasing the diverse traditions and architecture of Indonesia's various provinces.

If you are looking for other activities around Gran Melia Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Gran Melia Jakarta from the Airport

Navigating your journey from Soekarno-Hatta International Airport (CGK) to

Gran Melia Jakarta

is straightforward, with several convenient options available. Understanding your

airport transfer service of Gran Melia Jakarta

options ensures a smooth arrival. Here’s

how to get to Gran Melia Jakarta

Airport Link Train:
The airport train service provides a fast and efficient way to reach the city centre, from where you can take a taxi or rideshare service to the hotel.
Airport Shuttle Buses:
Several bus companies operate services from the airport to various points in Jakarta.
Public Metered Taxis:
Official airport taxis are readily available at designated ranks outside the arrival terminals. Ensure the meter is used for fare calculation.
Rideshare Services:
Popular rideshare applications can be used to book a car directly from the airport to your destination.

For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Gran Melia Jakarta

Gran Melia Jakarta

offers a compelling combination of luxury, comfort, and convenience, making it an outstanding choice for Australian travellers. Its prime location in South Jakarta provides easy access to business districts, shopping, and cultural attractions. The hotel's commitment to excellent service, comfortable accommodations, and a wide array of facilities ensures a memorable stay.

Prime Location:
Situated in the vibrant Kuningan area, offering excellent connectivity.
Exceptional Service:
Friendly and professional staff dedicated to guest satisfaction.
Comfortable Accommodations:
Well-appointed rooms with modern amenities and climate control.
Convenient Facilities:
Including fitness centre, Wi-Fi, and 24-hour front desk.

Ready to experience the best of Jakarta?

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All facilities in Gran Melia Jakarta

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Hotel Services

Bellhop
Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Wedding service

General

AC
Ballroom
Banquet
Fireplace in lobby
Non-smoking room
Swimming pool
Smoking area

Things to Do

Fitness center
Hot tub
Massage
Outdoor pool
Sauna
Spa
Steam room

Business Facilities

Business center
Computer station
Conference room
Meeting facilities
Projector

Food and Drinks

Buffet breakfast
Poolside bar
Vegetarian meal

Accessibilty

Accessibility equipment
Accessible bathroom
Wheelchair accessible

Family-friendly Facilities

Children pool

Transportation

Secure parking

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Gran Melia Jakarta

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 302,500/guest for extra breakfast.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Gran Melia Jakarta	334
Number of floors in Gran Melia Jakarta	16
Another facilities in Gran Melia Jakarta	Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked questions about Gran Melia Jakarta

What are available facilities at Gran Melia Jakarta?

There are top facilites at Gran Melia Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Gran Melia Jakarta?

The standard check-in time at Gran Melia Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Gran Melia Jakarta provide breakfast?

Yes, Gran Melia Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Gran Melia Jakarta?

Gran Melia Jakarta has a 5.0-star rating.

How many floors does Gran Melia Jakarta have?

Gran Melia Jakarta has 16.

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Gran Melia Jakarta reviews and ratings

Overall Ratings & Reviews Gran Melia Jakarta

Traveloka (2,064)

Other sources (473)

8.8

Very Good

From 2,064 reviews

Provided by travellers on

Cleanliness

9.1

Room Comfort

9.1

Meal

8.7

Location

9.0

Service and Facilites

9.0

People often mention about Gran Melia Jakarta

All

Staff Friendliness (42)

Bedroom (40)

Distance to City Center (38)

Room Space (37)

Bathroom (35)

Ambiance (34)

Taste (34)

Variety (34)

Hotel Area (32)

Accessibility (30)

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Traveller Reviews Gran Melia Jakarta

Number of reviews per page

Customer reviews

L***n

Business

10.0

/10

Reviewed 1 week(s) ago

Please ensure that all tableware is really cleaned before. I found the cup on my table with a lipstick mark on it.

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Accommodation's Reply

29 Jul 2026

Dear Valued Guest, Thank you for your review of our property. We sincerely apologize for the cleanliness issue you experienced with the cup on your table. Finding a lipstick mark on the tableware is certainly does not reflect the high standards of hygiene and service that we strive to maintain. Please rest assured that your feedback has been shared with our Food & Beverage and Stewarding teams for immediate attention. We will reinforce our cleaning and inspection procedures to ensure that all tableware is thoroughly cleaned and carefully checked before being served to our guests. We hope to have the opportunity to welcome you back and provide you with a much better experience. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

R***a

Business

10.0

/10

Reviewed 2 week(s) ago

Friendly hotel staff helped during check-in

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Accommodation's Reply

29 Jul 2026

Dear Gentlemen/Ladies, Thank you for reviewing our hotel. We are delighted to hear that our hotel staff were friendly and helpful during the check-in process. Your compliments mean a lot to us and encourage our entire team to continue providing friendly and professional service to all guests. We hope to welcome you back to Gran Meliá Jakarta again and provide you with an even better stay experience. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

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O***a

Leisure

10.0

/10

Reviewed 3 week(s) ago

over all ok stay and eat at gran melia jakarta

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Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Melia Jakarta. We are delighted to hear that you enjoyed your stay and overall dining experience with us. Your review inspires our entire team to strive for excellent service and create memorable experiences for all our guests. We look forward to welcoming you back to Grand Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

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D***y

Staycation

9.7

/10

Reviewed 3 week(s) ago

The staff is super friendly, one stop experience staying here.

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Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Melia Jakarta. We are delighted to hear that you were impressed with the friendly service of our staff and enjoyed your comfortable stay with our comprehensive services. We look forward to welcoming you back to Grand Melia Jakarta for another memorable experience in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

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armila n.

10.0

/10

Reviewed 3 week(s) ago

Although we couldn't catch the free dinner hour, we were overall satisfied with the service. The food was varied and the room was spacious, allowing the baby to move around freely.

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1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Ms. Armila N., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us. We are glad to hear that you enjoyed the variety of food we served and the spacious rooms that allowed your little one to move around comfortably. We greatly appreciate your review and hope to welcome you and your family back to Gran Meliá Jakarta for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

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h***y

Leisure

10.0

/10

Reviewed 4 week(s) ago

The staff is friendly and the hotel is clean and comfortable.

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Accommodation's Reply

07 Jul 2026

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you felt comfortable during your stay and were impressed with the cleanliness of the hotel and the friendliness of our staff. Your positive review encourages our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Gran Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

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R***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

Nice hotel for my family. The food has a good taste.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to know that you and your family had an enjoyable stay at Gran Meliá Jakarta. It is a pleasure to hear that you enjoyed our delicious food. Your kind feedback is truly appreciated and will be shared with our culinary team as encouragement to continue delivering exceptional dining experiences. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Verified Traveler

10.0

/10

Reviewed 6 week(s) ago

Always a different experience every time I come here with consistently good quality standards.

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Accommodation's Reply

25 Jun 2026

Dear Valued Guest, Thank you for reviewing our hotel. We are delighted to hear that each visit to Gran Melia Jakarta provides a unique and memorable experience, while maintaining consistently high standards of quality. We look forward to welcoming you back again in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

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Rocky N. N.

Staycation

9.7

/10

Reviewed 6 week(s) ago

The hotel's hospitality and service are excellent. They respond quickly. The food is delicious. The amenities in the rooms, gym, and pool are all complete. We recommend a staycation here.

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Accommodation's Reply

25 Jun 2026

Dear Mr. Rocky N.N., Thank you for your review of our accommodation. We are delighted to hear that you enjoyed your stay with us. From the friendly and responsive service that met your expectations to the food that also exceeded your expectations, we are also pleased that our in-room amenities, fitness center, and swimming pool contributed to your comfort throughout your stay. We hope to welcome you back to Gran Melia Jakarta for another memorable stay in the future. Sincerely, Lita Amanda, Customer Experience Director, GranMeliá Jakarta

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A***a

9.4

/10

Reviewed 6 week(s) ago

Okay, what a great stay.

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1 people find it helpful

Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Thank you for rating our hotel. We are delighted to hear that you enjoyed your wonderful stay with us. Your positive feedback encourages us to continue striving for the best service. We hope to welcome you back to our hotel again in the future for an even more memorable stay. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

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C***a

9.7

/10

Reviewed 9 week(s) ago

The staff was really friendly and helpful! The cleaning service was awesome as well. Will definitely come back to stay at Gran Melia Jakarta in the future!

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Accommodation's Reply

16 Jun 2026

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us and that our friendly and helpful team made a positive impression on your experience. It is also rewarding to know that you were pleased with the cleanliness of your room and the quality of our housekeeping service. We look forward to welcoming you back to Gran Meliá Jakarta in the near future for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

G***o

Staycation

10.0

/10

Reviewed 10 week(s) ago

It's a good experience with family for a stay at Grand Melia.

1 people find it helpful

Accommodation's Reply

31 May 2026

Dear Valued Guest, Thank you for your review of our property. We are delighted to know that you and your family had a good stay at Gran Meliá Jakarta. Creating memorable and enjoyable experiences for families is something we truly strive for, and it is rewarding to hear that we were able to contribute to your visit. We greatly appreciate your kind feedback and look forward to welcoming you and your family back for another wonderful stay in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Anna V.

Staycation

10.0

/10

Reviewed 10 week(s) ago

Enjoyed staying at GM, always choose Red Level, excellent service.

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Accommodation's Reply

31 May 2026

Dear Anna Wee, Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay at Grand Melia Jakarta, especially our RedLevel service. We are honored that you chose us, and we sincerely appreciate your appreciation of the service our team provided. We hope to welcome you back to Grand Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

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Rhomauli

Staycation

9.7

/10

Reviewed 11 week(s) ago

Spent my 45th bday and our anniversary here in this hotel. Such a perfect place to be. They will charge you for the bday writing and all, but it's not that pricey. We got free breakfast and dinner, but the breakfast was a far better experience than the dinner. The menu that evening was kinda blah blah. Pool and sauna work well. The staffs are friendly and on top of things. Totally will come back.

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for your review of our property. We are truly honored to have been part of such a special occasion and delighted to know you had a memorable stay with us. We are pleased that you enjoyed the breakfast experience, our pool and sauna facilities, as well as the friendly service from our team. Your feedback regarding the dinner menu is also greatly appreciated and will certainly be shared with our culinary team for further improvement. It means a lot to hear that you would love to come back, and we look forward to welcoming you again for another wonderful celebration in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

T***a

Staycation

8.2

/10

Reviewed 12 week(s) ago

Friendly staff... Swimming pool open until 8pm

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed our friendly staff and the late-night swimming pool. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

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J***o

Staycation

10.0

/10

Reviewed 13 week(s) ago

I booked a premium room and got a free room upgrade. Thank you so much. The facilities are very complete. Everything you need is there. All the staff are very friendly.

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for reviewing our hotel. We are delighted to hear that you were satisfied with the complimentary room upgrade and the comprehensive amenities we provided. Your compliments regarding the friendliness of our staff are very meaningful and will encourage our team to continue providing the best possible service to all our guests. We hope to welcome you back for an even more memorable stay in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

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N***n

10.0

/10

Reviewed 16 week(s) ago

Friendly staff and great value for reasonable pricing.

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Accommodation's Reply

22 Apr 2026

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed our friendly staff and found great value in our pricing. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Verified Traveler

9.4

/10

Reviewed 19 week(s) ago

It's fun, the pool is clean. The food needs to be improved.

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Accommodation's Reply

30 Mar 2026

Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed your stay and the clean swimming pool. Your feedback regarding the food is greatly appreciated, and our team will take it seriously to improve the quality of our cuisine. We hope to welcome you back again for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

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Ricky T.

9.0

/10

Reviewed 28 week(s) ago

Resto is very crowded and no food is left

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Accommodation's Reply

02 Feb 2026

Dear Mr. Ricky T, Thank you for sharing your feedback with us. We sincerely apologize for your experience at the restaurant, particularly regarding the crowd and the availability of food. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with our team for immediate improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Verified Traveler

Business

10.0

/10

Reviewed 28 week(s) ago

I truly enjoyed my stay. The room was very clean, had a lovely fragrance, and the building felt elegant and classy. The staff were exceptionally warm and welcoming. I would definitely return.

2 people find it helpful

Accommodation's Reply

26 Jan 2026

Dear Valued Guest, Thank you for your review of our property and for sharing your wonderful feedback. We are delighted to know that you truly enjoyed your stay with us and appreciated the cleanliness, pleasant fragrance, and elegant atmosphere of our hotel. Your kind words about our warm and welcoming team mean a lot to us, as delivering genuine hospitality is always our top priority. We truly appreciate your recommendation and look forward to welcoming you back again for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.