Gran Melia Jakarta

Hotels
9.0
/10
Exceptional
2,447 reviews

What Guests Say About Their Stay

Staff Friendliness (49)
Room Space (46)
Distance To City Center (43)
Bathroom (42)

F***s

10.0
/ 10
The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.

a***o

8.8
/ 10
A pleasant experience. Very helpful staff, strategic location. We will come back again.
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A***r

10.0
/ 10
When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍
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S***a

9.7
/ 10
Tried the breakfast buffet, the lounge bar, the bakery at the lobby, the Chinese restaurant, and the Japanese restaurant: all impeccable! The room is spacious and the bed is comfortable, equipped with a safety deposit box, hair dryer, and ironing. But the highlight is the staff. Everyone is extremely polite and helpful. Bravo!

Waaritsu

10.0
/ 10
We recently had the pleasure of staying at Gran Melia and it was an exceptional experience! We were thrilled to find out that we had been upgraded to a more spacious and luxurious room and on top of it, we also received a complimentary food voucher that we used to enjoy a meal at the hotel's pool bar. The hotel offered a delicious breakfast with a variety of options. The staff was extremely friendly, and attentive and went above and beyond to make our stay comfortable. Overall, Gran Melia is a truly outstanding 5-star hotel, with impeccable service, and a luxurious experience that we will cherish for a long time.
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In the Area
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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Gran Melia Jakarta is located in area / city Kuningan, surrounded by Embassies and Business District There are plenty of shopping and tourist attractions nearby, 4 km from Kota Kasablanka and 5 km from Pacific Place. Around 7 km from Grand Indonesia and Plaza Indonesia. About Gran Melia Jakarta Gran Melia Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. From business event to corporate gathering, Gran Melia Jakarta provides complete services and facilities that you and your colleagues need. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Gran Melia Jakarta exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Gran Melia Jakarta is a hotel with great comfort and excellent service according to most hotel's guests. Enjoy luxurious treats and incomparable experience by staying at Gran Melia Jakarta.
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What's around Gran Melia Jakarta

Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950
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Lobby Gran Melia Jakarta
Lobby 2 Gran Melia Jakarta

Discover More About Gran Melia Jakarta

Overview of Gran Melia Jakarta

Gran Melia Jakarta in Jakarta offers a blend of luxury and Indonesian hospitality, creating a serene escape from the bustling city. The hotel's design reflects a modern aesthetic with subtle Indonesian touches, providing a sophisticated and comfortable atmosphere. Situated in a prime location, Gran Melia Jakarta provides easy access to Jakarta's central business district and major shopping destinations. The surrounding neighbourhood is known for its upscale vibe, with embassies, corporate offices, and high-end residences nearby. Public transport options are readily available, making it easy to explore other parts of Jakarta. Gran Melia Jakarta distinguishes itself through its exceptional service, elegant accommodations, and a range of amenities designed to cater to both business and leisure travellers.

Gran Melia Jakarta

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Gran Melia Jakarta Facilities

Featuring 334 rooms in total, Gran Melia Jakarta offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The facilities at Gran Melia Jakarta are designed to cater to a variety of guests. Families can enjoy spacious suites and kid-friendly amenities, while digital nomads will appreciate the high-speed internet and comfortable workspaces. Groups can take advantage of the meeting rooms and communal areas, and leisure travellers will find plenty to enjoy in the spa and recreational facilities.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Rooms at Gran Melia Jakarta are designed for ultimate comfort, featuring high-speed Wi-Fi, dedicated workspaces, plush bedding, and modern bathrooms. In-room conveniences include coffee makers, mini-fridges, and entertainment systems, ensuring a relaxing and productive stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Gran Melia Jakarta

Expect a refined and tranquil ambience at Gran Melia Jakarta. The daily vibe is generally calm and sophisticated, with mornings filled with the aroma of freshly brewed coffee and evenings offering a relaxed atmosphere in the hotel's restaurants and lounges. While specific organised tours may vary, the concierge can assist with arranging excursions to local attractions. Insider tips include familiarising yourself with the hotel's loyalty program for potential perks and being mindful of local customs, such as dressing modestly when visiting religious sites.

How to Get to Gran Melia Jakarta

Gran Melia Jakarta is conveniently located with access to a major international airport nearby. From the airport, a taxi ride to the hotel typically takes around 30-60 minutes, depending on traffic conditions. Affordable bus connections to the city centre are also available, providing a budget-friendly alternative. The hotel is also accessible via local train lines, with a station within a reasonable distance, offering another convenient way to reach the accommodation.

Food Near Gran Melia Jakarta

Gran Melia Jakarta typically provides a breakfast buffet with a wide selection of international and local dishes. Many rooms also offer coffee and tea-making facilities. If you prefer to explore local culinary options, there are numerous cafs and restaurants within walking distance, offering everything from traditional Indonesian cuisine to international fare. For budget-friendly options, try local warungs (small eateries) serving nasi goreng (fried rice) or gado-gado (Indonesian salad). Mid-range restaurants offer a more refined dining experience with dishes like rendang (beef stewed in coconut milk and spices) and sate (grilled skewers).

Things to Do Around Gran Melia Jakarta

The area surrounding Gran Melia Jakarta offers a variety of attractions and activities. Visit a nearby historic temple to experience Jakarta's cultural heritage, or explore a lively night market for local street food and souvenirs. A riverside park provides a green escape from the city's hustle and bustle. For a one-day walkable highlights tour, consider visiting a national monument, a museum showcasing Indonesian art and history, and a traditional market. A two-day extended stay could include a visit to a nearby island for a relaxing beach getaway. In the evenings, enjoy live music at a local bar or catch a performance at a cultural centre.

Why Gran Melia Jakarta is Popular Among Travellers

Gran Melia Jakarta is popular among travellers for its combination of luxury, convenience, and exceptional service. Repeat visitors often appreciate the hotel's attention to detail, comfortable accommodations, and prime location. The hotel offers excellent value for money, providing a unique and memorable experience for both business and leisure travellers.

Tips for First-Time Visitors

For first-time visitors, consider booking a suite for extra space and comfort, especially if travelling with family. When packing, remember to bring lightweight clothing suitable for the tropical climate, as well as a universal adaptor for your electronic devices. Be aware of local customs, such as removing your shoes before entering someone's home and using your right hand when giving or receiving items. While English is widely spoken in tourist areas, learning a few basic Indonesian phrases can enhance your interactions with locals.

Best Time to Stay at Gran Melia Jakarta

The best time to stay at Gran Melia Jakarta depends on your preferences. The peak season is typically during the dry months, offering sunny skies and pleasant temperatures, but also higher prices and larger crowds. The off-peak season, during the rainy months, offers lower prices and fewer tourists, but be prepared for occasional showers. Consider planning your visit around local events and festivals for a unique cultural experience. For budget-conscious travellers, the shoulder seasons (the months just before and after the peak season) offer a good balance of pleasant weather and affordable prices.

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All facilities in Gran Melia Jakarta

Bar, Cafe and Lounge Gran Melia Jakarta
Bar, Cafe and Lounge
Swimming Pool Gran Melia Jakarta
Swimming Pool
Fitness Center Gran Melia Jakarta
Fitness Center
Functional Hall Gran Melia Jakarta
Functional Hall
Lobby Gran Melia Jakarta
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Food and Drinks

  • Buffet breakfast
  • Poolside bar
  • Vegetarian meal

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Gran Melia Jakarta

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 302,500/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Gran Melia Jakarta
334
Number of floors in Gran Melia Jakarta
16
Another facilities in Gran Melia Jakarta
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Gran Melia Jakarta

What are available facilities at Gran Melia Jakarta?
There are top facilites at Gran Melia Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Gran Melia Jakarta?
The standard check-in time at Gran Melia Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Gran Melia Jakarta provide breakfast?
Yes, Gran Melia Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Gran Melia Jakarta have?
Gran Melia Jakarta is a 5.0-star hotel.
How many floors does Gran Melia Jakarta have?
Gran Melia Jakarta has 16 floors.
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More Reviews from Other Guests in Gran Melia Jakarta

Overall Ratings & Reviews Gran Melia Jakarta

Traveloka (2,004)
Other sources (443)
9.2
Exceptional
From 2,004 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Gran Melia Jakarta
All
Distance to City Center (31)
Staff Friendliness (31)
Bedroom (30)
Room Space (27)
Bathroom (27)
Ambiance (26)
Variety (26)
Hotel Area (25)
Taste (25)
Accessibility (21)
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Traveler Reviews Gran Melia Jakarta

Number of reviews per page
20
40
Customer reviews
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
Friendly staff... Swimming pool open until 8pm
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J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I booked a premium room and got a free room upgrade. Thank you so much. The facilities are very complete. Everything you need is there. All the staff are very friendly.
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N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff and great value for reasonable pricing.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed our friendly staff and found great value in our pricing. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It's fun, the pool is clean. The food needs to be improved.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed your stay and the clean swimming pool. Your feedback regarding the food is greatly appreciated, and our team will take it seriously to improve the quality of our cuisine. We hope to welcome you back again for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta
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Ricky T.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
Resto is very crowded and no food is left
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Accommodation's Reply
02 Feb 2026
Dear Mr. Ricky T, Thank you for sharing your feedback with us. We sincerely apologize for your experience at the restaurant, particularly regarding the crowd and the availability of food. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with our team for immediate improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I truly enjoyed my stay. The room was very clean, had a lovely fragrance, and the building felt elegant and classy. The staff were exceptionally warm and welcoming. I would definitely return.
2 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for your review of our property and for sharing your wonderful feedback. We are delighted to know that you truly enjoyed your stay with us and appreciated the cleanliness, pleasant fragrance, and elegant atmosphere of our hotel. Your kind words about our warm and welcoming team mean a lot to us, as delivering genuine hospitality is always our top priority. We truly appreciate your recommendation and look forward to welcoming you back again for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Great property. Eventhou the hotel been there for a while, the maintance is definetely well done. Room looks brand new, and all amenities in great conditions. However the food and the service can do better improvement.
1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you for your review of our property. We are delighted to know that you enjoyed the property and appreciated the well maintained facilities. It is especially rewarding to hear that the room felt brand new and that all amenities were in excellent condition. Your feedback truly motivates our team, and we look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
A little suggestion. Please put padding on each end of the mattress, as the edges are quite sharp and have caused some scrapes on my calves. Thank you.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you for rating our accommodation. We apologize for the inconvenience you experienced regarding the sharp edges of the mattress. We have noted your feedback and will forward it to the relevant team for further action in improving guest comfort and safety. Thank you for helping us continuously improve our services, and we hope to welcome you back for an even better experience in the future. Sincerely, Lita Amanda, Director of Guest Experience, Grand Melia Hotel Jakarta
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P***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 19 week(s) ago
The hotel is clean and fragrant. The food is varied, but the taste is less than optimal, especially the Indonesian food. Perhaps it could be made more delicious.
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Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Thank you for your review of our accommodation. We are pleased that you found our hotel clean and fragrant. However, we apologize if the variety of food, especially the Indonesian dishes, did not fully meet your expectations. This feedback is very important to us, and we have forwarded it to our chef team for evaluation in order to improve the taste of the food, particularly the Indonesian menu, in the future. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Check-in was very fast. The staff was very helpful. The food was varied. I will stay here again next time. Thank you, Gran Melia.
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1 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Gentlemen/Ladies, Thank you for reviewing our accommodation. We are delighted to hear that your check-in was quick, our staff were very helpful, and the variety of food met your expectations. We hope to welcome you back to Gran Meliá Jakarta in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta
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Alexander B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Comfortable, helpful, and kind staff
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Accommodation's Reply
11 Dec 2025
Dear Mr. Alexander B.S, Thank you for your review of our property. We are delighted to know you found our hotel comfortable and our staff helpful and kind. Your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Great hotel, conveniently located, not far from everywhere. Clean, comfortable rooms. Complete and delicious breakfast.
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Accommodation's Reply
13 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are delighted to know that our location, clean rooms, and delicious, well-rounded breakfast made your stay more enjoyable. We look forward to welcoming you back soon. Best regards, Lita Amanda, Director of Guest Experience, Gran Melia Jakarta
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F***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you and your family had a pleasant stay with us. We truly appreciate your recognition for Ayu Wulandari, we’ll be sure to share your kind words with her. We look forward to welcoming you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
d***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Our family and I were very satisfied with our stay at the Grand Melia Jakarta. The breakfast was delicious, and the dinner was quite good. The elevator interior design is very attractive. We're from Bali, and we found Balinese nuances again in Jakarta. It was really fun and awesome! ❤️❤️❤️
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Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are so glad that you and your family enjoyed your stay at Gran Melia Jakarta. We are also so pleased that you enjoyed our breakfast, dinner and interior design. We strive to bring a touch of Balinese hospitality to the heart of Jakarta, to make our guests feel welcome and at home. We look forward to seeing you again on your next visit. Best regards, Lita Amanda Director of Guest Experience Gran Melia Jakarta
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Basaria A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
The hotel is clean, the service is good, most importantly the kids are happy because there is a big bathtub.
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Accommodation's Reply
12 Nov 2025
Dear Ms. Basaria A., Thank you for reviewing our property. We are so glad that you and your family enjoyed your stay, especially your little one who loved our large bathtub. We hope you and your family had a great experience and look forward to welcoming you and your family back again. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
highly recommended. love the ambiance
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
This was my first time hosting friends on a staycation in Jakarta. I'd love to come again sometime, as the hospitality, cleanliness, and service were so impressive. Thank you, and may you continue to have even more success.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our property. We are delighted to hear that you had a wonderful stay with your friends. We are delighted to have served you well and we look forward to welcoming you back to create memorable moments in Jakarta. Best regards, Lita Amanda Director of Guest Experience, GranMeliá Jakarta
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Haryanto
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Good food, clean rooms, fast check-in, fast check-out.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Mr. Haryanto, Thank you for your review of our property. We are delighted to know that you enjoyed our food and were satisfied with the cleanliness of your room and the speedy check-in and check-out process. We look forward to welcoming you back for another equally enjoyable stay in the future. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta.
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Agung G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Full of smile, full of service... Will be back soon...
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Accommodation's Reply
03 Oct 2025
Dear Mr. Agung G, Thank you for your review of our property and for your lovely feedback. Wea re delighted to know you felt the warmth and service from our team. Your kind words truly motivate us, and we can’t wait to welcome you back again very soon at Gran Meliá Jakarta. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
The breakfast was complete and the room was very comfortable 👍🏻 Best recommendation
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for rating our property. Thank you for your review and recommendation. We are delighted to know that you enjoyed the comprehensive breakfast and the very comfortable room. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Gran Melia Jakarta

Traveloka (2,004)
Other sources (443)
9.2
Exceptional
From 2,004 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Gran Melia Jakarta
All
Distance to City Center (31)
Staff Friendliness (31)
Bedroom (30)
Room Space (27)
Bathroom (27)
Ambiance (26)
Variety (26)
Hotel Area (25)
Taste (25)
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Traveler Reviews Gran Melia Jakarta

Number of reviews per page
20
40
Customer reviews
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
Friendly staff... Swimming pool open until 8pm
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J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I booked a premium room and got a free room upgrade. Thank you so much. The facilities are very complete. Everything you need is there. All the staff are very friendly.
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N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff and great value for reasonable pricing.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed our friendly staff and found great value in our pricing. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It's fun, the pool is clean. The food needs to be improved.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed your stay and the clean swimming pool. Your feedback regarding the food is greatly appreciated, and our team will take it seriously to improve the quality of our cuisine. We hope to welcome you back again for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta
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Ricky T.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
Resto is very crowded and no food is left
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Accommodation's Reply
02 Feb 2026
Dear Mr. Ricky T, Thank you for sharing your feedback with us. We sincerely apologize for your experience at the restaurant, particularly regarding the crowd and the availability of food. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with our team for immediate improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I truly enjoyed my stay. The room was very clean, had a lovely fragrance, and the building felt elegant and classy. The staff were exceptionally warm and welcoming. I would definitely return.
2 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for your review of our property and for sharing your wonderful feedback. We are delighted to know that you truly enjoyed your stay with us and appreciated the cleanliness, pleasant fragrance, and elegant atmosphere of our hotel. Your kind words about our warm and welcoming team mean a lot to us, as delivering genuine hospitality is always our top priority. We truly appreciate your recommendation and look forward to welcoming you back again for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Great property. Eventhou the hotel been there for a while, the maintance is definetely well done. Room looks brand new, and all amenities in great conditions. However the food and the service can do better improvement.
1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you for your review of our property. We are delighted to know that you enjoyed the property and appreciated the well maintained facilities. It is especially rewarding to hear that the room felt brand new and that all amenities were in excellent condition. Your feedback truly motivates our team, and we look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
A little suggestion. Please put padding on each end of the mattress, as the edges are quite sharp and have caused some scrapes on my calves. Thank you.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you for rating our accommodation. We apologize for the inconvenience you experienced regarding the sharp edges of the mattress. We have noted your feedback and will forward it to the relevant team for further action in improving guest comfort and safety. Thank you for helping us continuously improve our services, and we hope to welcome you back for an even better experience in the future. Sincerely, Lita Amanda, Director of Guest Experience, Grand Melia Hotel Jakarta
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P***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 19 week(s) ago
The hotel is clean and fragrant. The food is varied, but the taste is less than optimal, especially the Indonesian food. Perhaps it could be made more delicious.
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Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Thank you for your review of our accommodation. We are pleased that you found our hotel clean and fragrant. However, we apologize if the variety of food, especially the Indonesian dishes, did not fully meet your expectations. This feedback is very important to us, and we have forwarded it to our chef team for evaluation in order to improve the taste of the food, particularly the Indonesian menu, in the future. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Check-in was very fast. The staff was very helpful. The food was varied. I will stay here again next time. Thank you, Gran Melia.
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1 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Gentlemen/Ladies, Thank you for reviewing our accommodation. We are delighted to hear that your check-in was quick, our staff were very helpful, and the variety of food met your expectations. We hope to welcome you back to Gran Meliá Jakarta in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta
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Alexander B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Comfortable, helpful, and kind staff
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Accommodation's Reply
11 Dec 2025
Dear Mr. Alexander B.S, Thank you for your review of our property. We are delighted to know you found our hotel comfortable and our staff helpful and kind. Your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Great hotel, conveniently located, not far from everywhere. Clean, comfortable rooms. Complete and delicious breakfast.
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Accommodation's Reply
13 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are delighted to know that our location, clean rooms, and delicious, well-rounded breakfast made your stay more enjoyable. We look forward to welcoming you back soon. Best regards, Lita Amanda, Director of Guest Experience, Gran Melia Jakarta
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F***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you and your family had a pleasant stay with us. We truly appreciate your recognition for Ayu Wulandari, we’ll be sure to share your kind words with her. We look forward to welcoming you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
d***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Our family and I were very satisfied with our stay at the Grand Melia Jakarta. The breakfast was delicious, and the dinner was quite good. The elevator interior design is very attractive. We're from Bali, and we found Balinese nuances again in Jakarta. It was really fun and awesome! ❤️❤️❤️
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Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are so glad that you and your family enjoyed your stay at Gran Melia Jakarta. We are also so pleased that you enjoyed our breakfast, dinner and interior design. We strive to bring a touch of Balinese hospitality to the heart of Jakarta, to make our guests feel welcome and at home. We look forward to seeing you again on your next visit. Best regards, Lita Amanda Director of Guest Experience Gran Melia Jakarta
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Basaria A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
The hotel is clean, the service is good, most importantly the kids are happy because there is a big bathtub.
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Accommodation's Reply
12 Nov 2025
Dear Ms. Basaria A., Thank you for reviewing our property. We are so glad that you and your family enjoyed your stay, especially your little one who loved our large bathtub. We hope you and your family had a great experience and look forward to welcoming you and your family back again. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
highly recommended. love the ambiance
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
This was my first time hosting friends on a staycation in Jakarta. I'd love to come again sometime, as the hospitality, cleanliness, and service were so impressive. Thank you, and may you continue to have even more success.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our property. We are delighted to hear that you had a wonderful stay with your friends. We are delighted to have served you well and we look forward to welcoming you back to create memorable moments in Jakarta. Best regards, Lita Amanda Director of Guest Experience, GranMeliá Jakarta
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Haryanto
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Good food, clean rooms, fast check-in, fast check-out.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Mr. Haryanto, Thank you for your review of our property. We are delighted to know that you enjoyed our food and were satisfied with the cleanliness of your room and the speedy check-in and check-out process. We look forward to welcoming you back for another equally enjoyable stay in the future. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta.
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Agung G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Full of smile, full of service... Will be back soon...
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Accommodation's Reply
03 Oct 2025
Dear Mr. Agung G, Thank you for your review of our property and for your lovely feedback. Wea re delighted to know you felt the warmth and service from our team. Your kind words truly motivate us, and we can’t wait to welcome you back again very soon at Gran Meliá Jakarta. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
The breakfast was complete and the room was very comfortable 👍🏻 Best recommendation
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for rating our property. Thank you for your review and recommendation. We are delighted to know that you enjoyed the comprehensive breakfast and the very comfortable room. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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Number of reviews per page
20
40