Do the rooms at Gran Melia Jakarta include a sofa bed hotel option? What is the cost of adding an extra hotel bed to the room?

I'm afraid I don't have access to real-time information, including specific details about Gran Melia Jakarta's room amenities and pricing. To find out if rooms include sofa beds or the cost of an extra hotel bed, I recommend checking their official website or contacting them directly. They'll be able to confirm the availability of sofa beds and any charges for extra bedding in hotels.

Is Gran Melia Jakarta available as a day use hotel or for hourly hotel stays?

I do not have access to real-time information, including hotel policies. To find out if the Gran Melia Jakarta offers day use hotel or hourly hotel stays, I recommend checking their official website or contacting them directly. Many hotels are increasingly offering daytime use hotels and hourly rate hotel options, so it's worth inquiring.

Does Gran Melia Jakarta offer hotel transfer services or operate as one of the hotels with airport shuttle options for guests?

I understand you're looking for information on airport transfers at Gran Melia Jakarta. While specific details on complimentary shuttles aren't readily available, they may offer a paid hotel transfer service or work with external providers for transfer from airport to hotel. To confirm availability and pricing for hotel to airport transfer options, it's best to contact the hotel directly.

Does Gran Melia Jakarta offer a hotel meeting room, conference hall in hotel, or event space for business or private functions?

Yes, the Gran Melia Jakarta offers a range of event spaces perfect for business or private functions. They have several hotel meeting rooms and a sizeable conference hall in the hotel, providing various options to suit different needs and group sizes. These hotel conference venues are equipped to cater for a variety of events, making them ideal hotels with conference facilities.

Is there an ATM or cash machine near me available inside or close to Gran Melia Jakarta, ideally an ATM near me with cash?

I can help with that. To find the closest ATM with cash near Gran Melia Jakarta, I recommend using a map application on your phone or computer. Search for "ATM near me" or "cash machine near me" and specify Gran Melia Jakarta as your location. This should show you the closest ATMs, including those inside or very near the hotel. Many apps also indicate whether an ATM currently has cash available.

What are available facilities at Gran Melia Jakarta?

There are top facilites at Gran Melia Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Gran Melia Jakarta?

The standard check-in time at Gran Melia Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Gran Melia Jakarta provide breakfast?

Yes, Gran Melia Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

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Gran Melia Jakarta

Name: Gran Melia Jakarta
Address: Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950, Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Jakarta, 12950, Indonesia
Rating: 8.8

Hotels

Preferred Partner Plus

8.8

/10

Very Good

2,228 reviews

What Guests Say About Their Stay

Distance To City Center (20)

Staff Friendliness (20)

Room Space (20)

Bedroom (17)

Arlene J.

10.0

/ 10

I am celebrating my anniversary with my husband, and Gran Melia is the perfect place to have these special moments. From the moment I arrived, Ben escorted me to the red-level reception, and Ben was accommodating and attentive. He happily explained the perks of red level, and even after we parted ways, Ben sought out my husband, who arrived later from the parking lot and escorted him again upstairs. In the red-level lounge, I was greeted by Anas, who is one of the best hoteliers I have ever met. Anas is not only warm and welcoming, but her hospitality is also beyond what I have previously encountered. When I came back here, I wished Anas would be the one who helped me again! Donny also greeted and cared for me, who made such a good cup of coffee! Now the room, where should I start? They upgraded us for free to the deluxe suite; The room is gorgeous. The bathtub made my day as it 's enormous and very comfortable. They even gave me a small cake to celebrate my anniversary. On top of that, they gifted me vouchers to dine at Yoshi Izakaya (my and my husband 's favorite Japanese restaurant), so this time, I was pampered by Gran Melia. A thoroughly enjoyable stay and I am 100 % will be back to stay in the red-level rooms again. Thank you, Gran Melia Jakarta!

Lucia R. P.

10.0

/ 10

Another old but gold staycation edition. Comfortable room, nice pool, yummy food, great services. Definitely Bali van Kuningan 😊

Roland A. K.

9.4

/ 10

Truly a Top Tier 5 Stars Hotel in Jakarta! Humble and Amazing service right from the Concierge to the Lost & Found & Housekeeping team. Such a pleasant stay that me and my wife ever experienced. Real clean bedroom & bathroom, Supercool Air Con, Great Wifi Speed & Connection, Covid-19 Strict SOP was amazing. Will be returned for sure in the future, for we haven't taste the breakfast yet in our stay today. Goks!!

Ivan M.

9.7

/ 10

Start with Parking Space is quite spacious. Room quite big with comfortable bed. Just due to quite old hotel, the carpet a little bit smelly for the sensitive nose people, like my wife. The pool is very nice and very relaxing, I enjoy it so much. The breakfast, I did not taste it because quite expensive I think. Overall is fantastic...

Ino F. F.

9.7

/ 10

Perfect. Can't complaint. Spacious room, friendly staff, strategic location.

In the Area

See Map

Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Location Gran Melia Jakarta is located in area / city Kuningan, surrounded by Embassies and Business District There are plenty of shopping and tourist attractions nearby, 4 km from Kota Kasablanka and 5 km from Pacific Place. Around 7 km from Grand Indonesia and Plaza Indonesia. About Gran Melia Jakarta Gran Melia Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. From business event to corporate gathering, Gran Melia Jakarta provides complete services and facilities that you and your colleagues need. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Gran Melia Jakarta exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Gran Melia Jakarta is a hotel with great comfort and excellent service according to most hotel's guests. Enjoy luxurious treats and incomparable experience by staying at Gran Melia Jakarta.

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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

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Gran Melia Jakarta Rates per Night

Looking for the best Gran Melia Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Gran Melia Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Gran Melia Jakarta Location & Address

Gran Melia Jakarta is located at Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950. It's situated in the Kuningan area of Jakarta Selatan, known for its business district and upscale shopping. The hotel address is Jl. H.R. Rasuna Said Kav. X-0, Kuningan, Setiabudi, Jakarta Selatan, 12950 Jakarta, Indonesia. The hotel is approximately 7 km from the city center.

How to go to Gran Melia Jakarta from Airport

Need to figure out the best way to get to Gran Melia Jakarta after you land? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints.

Taxi (most direct):
A taxi is the most straightforward way to get to Gran Melia Jakarta. You can find taxis readily available at Soekarno-Hatta International Airport (CGK). The journey typically takes around 45-60 minutes, depending on traffic.
Ride Hailing (convenient):
Ride hailing services are readily available and offer a convenient way to get to the hotel. Simply book a ride through the app after you land.
Airport Bus (budget-friendly):
DAMRI buses operate from the airport to various points in Jakarta. You can take a bus to a central location and then transfer to a taxi or Ride Hailing to reach Gran Melia Jakarta. This is the most affordable option but also the most time-consuming.
Airport Train (potentially faster):
The Airport Train connects Soekarno-Hatta International Airport to Sudirman Baru Station in the city center. From there, you can take a taxi or Ride Hailing to Gran Melia Jakarta. This can be a faster option during peak traffic hours.

Tips: For the most convenient route, especially if you have a lot of luggage, a taxi or Ride Hailing is recommended. If you're on a budget, consider the airport bus, but be prepared for a longer journey.

Gran Melia Jakarta Reviews & Summary

Want to know what other travellers think about Gran Melia Jakarta? Hotel reviews can give you a great insight into what to expect during your stay. This hotel consistently receives positive feedback for its excellent service, luxurious amenities, and convenient location. Guests particularly love the spacious and well-appointed rooms, the delicious breakfast buffet, and the attentive staff. The hotel's swimming pool and fitness center are also popular features. A standout feature is the hotel's YHI Spa, offering a range of relaxing treatments. Here's what one happy guest had to say: "Absolutely loved my stay at Gran Melia Jakarta! The staff were incredibly friendly and helpful, the room was beautiful, and the location was perfect for exploring the city. I would definitely recommend this hotel to anyone visiting Jakarta."

Gran Melia Jakarta Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Gran Melia Jakarta offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy rooms to spacious suites, there's something for everyone.

Deluxe Room:
These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options.
Grand Premium Room:
These rooms are more spacious and feature enhanced amenities. Some rooms have bathtubs, while others have bidets.
Junior Suite:
These suites offer a separate living area and bedroom, providing extra space and comfort.
Executive Suite:
These suites are ideal for business travellers, with a dedicated work area and access to the Executive Lounge.
Presidential Suite:
The ultimate in luxury, these suites offer stunning views, a private balcony, and a range of exclusive amenities.

Gran Melia Jakarta is not a pet-friendly hotel.

Hotel Facilities in Gran Melia Jakarta

Gran Melia Jakarta boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. These hotel amenities cater to both adults and children, making it an ideal choice for families and business travellers alike.

Swimming Pool:
Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Center:
Stay in shape with the hotel's well-equipped fitness center. Open 24 hours.
YHI Spa:
Indulge in a relaxing massage or treatment at the YHI Spa. Prices vary depending on the treatment.
Kids Club:
Keep the little ones entertained at the Kids Club, with a range of activities and games. Open from 9:00 AM to 6:00 PM.
Business Center:
Stay connected and productive at the hotel's business center, offering a range of services.
Executive Lounge:
Enjoy exclusive access to the Executive Lounge, with complimentary snacks and beverages.

Hotel Buffet or Restaurant/Cafe in Gran Melia Jakarta

Gran Melia Jakarta offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to elegant restaurants and a cozy hotel cafe, you'll find something to tempt your taste buds.

Cafe Gran Via:
This all-day dining restaurant offers a wide selection of international and Indonesian dishes. The hotel buffet is available for breakfast, lunch, and dinner. Prices start from SGD 40 per person. Open from 6:00 AM to 11:00 PM.
Yoshi Izakaya:
Enjoy authentic Japanese cuisine at Yoshi Izakaya. Signature dishes include sushi, sashimi, and teppanyaki. Open for lunch and dinner.
Lobby Lounge:
Relax and unwind at the Lobby Lounge with a selection of cocktails, wines, and light snacks. Open from 10:00 AM to 1:00 AM.
RedSquare Bar:
A stylish bar offering a wide range of cocktails and live music. Open from 6:00 PM to 2:00 AM.

Gran Melia Jakarta Airport pickups and How to Book

Looking for hotels with airport shuttle services? Gran Melia Jakarta offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You will need to provide your flight details and estimated time of arrival. The hotel staff will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Getting around Jakarta is easy with the city's public transportation system. Here are some nearby MRT station and bus stops near Gran Melia Jakarta:

MRT Bendungan Hilir Station:
Located approximately 2 km from the hotel.
Halte Busway Kuningan Madya:
Located approximately 500 meters from the hotel.

To use the MRT and bus services, you'll need a JakLingko card, which can be purchased at most MRT stations and bus terminals. You can also use electronic money cards from various banks.

Nearby Attractions for Family / Kid Friendly

Jakarta Selatan offers a variety of nearby activities and attractions for families and kids. Here are a few places to visit nearby:

KidZania Jakarta:
An interactive indoor theme park where kids can role-play different professions. Located in Pacific Place Mall, approximately 3 km from the hotel. Entry price: SGD 25 per child.
Ragunan Zoo:
A large zoo with a diverse collection of animals. Located approximately 15 km from the hotel. Entry price: SGD 5.
Taman Mini Indonesia Indah (TMII):
A cultural park showcasing the diversity of Indonesia's provinces. Located approximately 20 km from the hotel. Entry price: SGD 10.
Museum Layang-Layang (Kite Museum):
A unique museum dedicated to kites. Located approximately 8 km from the hotel. Entry price: SGD 3.
Dunia Fantasi (Dufan):
An amusement park with thrilling rides and attractions. Located in Ancol Dreamland, approximately 25 km from the hotel. Entry price: SGD 30.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Gran Melia Jakarta (Jakarta Selatan)

Jakarta Selatan is a food lover's paradise, with a wide variety of nearby dining options to choose from. Whether you're looking for a cozy cafe, a fancy restaurant, or some delicious local food, you'll find it all here.

Cafes/Restaurants:

Common Grounds:
A popular cafe serving specialty coffee and delicious brunch dishes.
Anomali Coffee:
A well-known coffee shop chain with a wide selection of Indonesian coffee beans.
Union Brasserie, Bakery & Bar:
A stylish restaurant serving modern European cuisine and handcrafted cocktails.

Local Street Food:

Nasi Goreng:
Fried rice with various toppings, a classic Indonesian dish.
Satay:
Grilled skewers of meat served with peanut sauce.
Gado-Gado:
A vegetable salad with peanut sauce dressing.
Ketoprak:
A vegetarian dish made with tofu, rice noodles, and peanut sauce.
Martabak:
A sweet or savory pancake filled with various ingredients.

Shopping places near Gran Melia Jakarta (Jakarta Selatan)

Jakarta Selatan is a shopper's paradise, with a wide variety of shops near me, from luxury malls to traditional markets. Here are a few nearby shopping destinations to check out:

Kota Kasablanka Mall:
A large mall with a wide selection of international and local brands.
Lotte Shopping Avenue:
A luxury mall with high-end fashion boutiques and restaurants.
Pacific Place Mall:
An upscale mall with a department store, designer boutiques, and a cinema.

Other Places to Stay Near Gran Melia Jakarta

Looking for other accommodation options in Jakarta Selatan? Here are a few affordable hotels nearby to consider:

Luxury/5-6 Star Hotels Nearby:

The Ritz-Carlton Jakarta, Mega Kuningan:
A luxurious hotel with spacious rooms and excellent service.
JW Marriott Hotel Jakarta:
A stylish hotel with a range of amenities and dining options.
The Langham, Jakarta:
A sophisticated hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Ascott Kuningan Jakarta:
A serviced apartment with spacious and well-equipped apartments.
The Park Lane Jakarta:
A comfortable hotel with a range of facilities and services.
Harris Suites fX Sudirman:
A modern hotel with a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Setiabudi Jakarta:
A budget-friendly hotel with clean and comfortable rooms.
favehotel Gatot Subroto Jakarta:
A stylish hotel with a convenient location.
Pop! Hotel Tebet Jakarta:
A modern hotel with a minimalist design.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Jakarta and looking for the perfect place to stay? Gran Melia Jakarta offers a luxurious and convenient base for exploring the city. With its excellent amenities, delicious dining options, and prime location, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals – book your stay at Gran Melia Jakarta through Traveloka and enjoy a seamless booking experience. Discover a wide range of options and find the perfect accommodation to suit your needs. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Gran Melia Jakarta

Bar, Cafe and Lounge

Functional Hall

Lobby

Exterior

Bedroom

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Hotel Services

Bellhop
Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Wedding service

General

AC
Ballroom
Banquet
Fireplace in lobby
Non-smoking room
Swimming pool
Smoking area

Things to Do

Fitness center
Hot tub
Massage
Outdoor pool
Sauna
Spa
Steam room

Business Facilities

Business center
Computer station
Conference room
Meeting facilities
Projector

Food and Drinks

Buffet breakfast
Poolside bar
Vegetarian meal

Accessibilty

Accessibility equipment
Accessible bathroom
Wheelchair accessible

Family-friendly Facilities

Children pool

Transportation

Secure parking

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in Gran Melia Jakarta

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 302,500/guest for extra breakfast.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Gran Melia Jakarta	334
Number of floors in Gran Melia Jakarta	16
Another facilities in Gran Melia Jakarta	Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Gran Melia Jakarta

Is Gran Melia Jakarta parking free for hotel guests, and do you offer valet parking services?

Parking at Gran Melia Jakarta is complimentary for hotel guests. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest.

Does Gran Melia Jakarta offer hotel smoking rooms or designated smoking areas for guests?

I understand you're looking for information on smoking at Gran Melia Jakarta. To clarify, I don't have access to real-time information, including hotel policies. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.

Does Gran Melia Jakarta offer free hotel Wi-Fi for guests during their stay?

Yes, Gran Melia Jakarta provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance. Enjoy your stay!

Where is the nearest MRT station or bus stops nearby Gran Melia Jakarta? What are the top visitor attractions near the hotel?

The nearest MRT station and bus stops to Gran Melia Jakarta are a short taxi ride away; precise locations are best checked using a map app like Google Maps for the most up-to-date information on nearby MRT stations and bus stops nearby. For visitor attractions, the National Museum of Indonesia and the Istiqlal Mosque are both within easy reach, offering a blend of culture and history. Many other things to do nearby can be found using online search engines.

Is Gran Melia Jakarta a pet friendly hotel?

I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Gran Melia Jakarta. To find out if it's a pet-friendly hotel, or to discover other animal-friendly hotels in the area, I recommend checking their official website or contacting them directly. Their contact details should be readily available online.

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More Reviews from Other Guests in Gran Melia Jakarta

Overall Ratings & Reviews Gran Melia Jakarta

Traveloka (1,793)

Other sources (435)

8.8

Very Good

From 1,793 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

9.0

People often mention about Gran Melia Jakarta

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Keramahan Staff (18)

Kamar Tidur (17)

Jarak ke Pusat Kota (16)

Suasana (15)

Ukuran Kamar (15)

Variasi (15)

Kamar Mandi (14)

Rasa (14)

Waktu Check-in/out (12)

Area Hotel (12)

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Traveler Reviews Gran Melia Jakarta

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Customer reviews

E***i

10.0

/10

Reviewed 4 day(s) ago

Nice place to visit, come with your family

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yuni n.

Leisure

8.7

/10

Reviewed 2 week(s) ago

This is my second time staying here, and the restaurant service was extremely poor. From the initial question about which room to the unhygienic menu served directly by the chef (Mie Soup), the restaurant's lack of preparation for food that had a written menu but no food, and the coffee that lacked the barista's signature style (according to Mr. Budi, an intern barista). Usually, we try to taste whatever food is served, but from the start, my hash brown was very cold. Even the stir-fried long beans and tempeh were also cold, even though the serving lid was closed. And yes, only a warm omelet saved me from being able to finish my meal. The French fries and tea at the pool were the best, and the waitress was also friendly and pleasant ❣️ That's it...

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Accommodation's Reply

21 Jul 2025

Dear Ms. Yuni N, Thank you for staying with us again and taking the time to share your experience. We greatly appreciate your feedback, especially regarding the service and food quality at the restaurant. We apologize for any inconvenience you experienced, ranging from the food presentation, the temperature of the dishes being less than optimal, to the service that did not meet your expectations. Your feedback is very valuable and we will immediately follow up with the relevant team to make improvements going forward. We are also happy to hear that you enjoyed the food and service at the pool area. Thank you for your appreciation of our team, especially our staff who have left a positive impression. We look forward to welcoming you back for a more satisfying experience in the future. Best regards, Lita Amanda. Director of Guest Experience

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Rinny W.

Transit

6.3

/10

Reviewed 4 week(s) ago

they gave me smoking room while when check in I asked for a non smoking one. so room smell bad. bed was nice although I can feel not so clean. amenities still perfect. still - overpriced for such service and quality

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Accommodation's Reply

03 Jul 2025

Dear Ms. Rinny W, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room assignment and the condition of the room. We appreciate your kind words about the bed comfort and amenities, but we understand that these do not fully make up for the overall experience. Your comments have been shared with our team to ensure immediate improvements in room cleanliness and check-in procedures. Please know that we take your feedback seriously and are committed to delivering the service quality you rightly expect. We hope to have the opportunity to welcome you back and provide you with a much more satisfying stay. Best regards, Lita Amanda Director of Guest Experience

R***i

Business

10.0

/10

Reviewed 6 week(s) ago

One of the best hotels in Jakarta

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Accommodation's Reply

17 Jun 2025

Dear Valued Guest, Thank you for rating our property and for your kind review. We're honored to be considered one of the best hotels in Jakarta. Your appreciation motivates us to keep delivering exceptional service and memorable experiences. We look forward to welcoming you back soon. Best regards, Lita Amanda Director of Guest Experience

l***y

5.4

/10

Reviewed 7 week(s) ago

Friendly staff. Very strong water, good. Mattress, pillow, bed cover, towel are yellowing. Fried rice is hard. All furniture is old, if possible replace it.

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1 people find it helpful

Accommodation's Reply

11 Jun 2025

Dear Sir/Madam, We are glad that you were satisfied with our staff service and strong water pressure. We apologize for any inconvenience related to the less than optimal condition of the mattress, bedding, towels, and furniture, as well as the quality of the food that did not meet expectations. Your feedback means a lot to us and we will immediately follow up to improve our facilities and services in the future. Hopefully we can provide a better experience on your next visit. Best Regards, Lita Amanda. Guest Experience Director

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Imad I. M. S.

9.7

/10

Reviewed 8 week(s) ago

Everything was good and comfortable.

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Accommodation's Reply

09 Jun 2025

Dear Mr. Imad, Thank you for taking the time to share your feedback. We're delighted to hear that everything was good and comfortable during your stay. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience

yakup e.

Business

10.0

/10

Reviewed 8 week(s) ago

friendly staff. clean and comfortable room. food ok

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1 people find it helpful

Accommodation's Reply

09 Jun 2025

Dear Mr. Yakup, Thank you for rating our property. We are glad to hear that you were comfortable with our staff service, room cleanliness, and food quality. We look forward to welcoming you back again soon. Best regards, Lita Amanda. Director of Guest Experience

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a***o

Business

8.8

/10

Reviewed 9 week(s) ago

A pleasant experience. Very helpful staff, strategic location. We will come back again.

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1 people find it helpful

Accommodation's Reply

09 Jun 2025

Dear valued guest, Thank you for rating our property. We are very happy to know that you enjoyed your stay with us, especially with the staff service and strategic location. We look forward to welcoming you back in the future. Best regards, Lita Amanda. Director of Guest Experience

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R***n

Business

10.0

/10

Reviewed 10 week(s) ago

Nice location, staff friendly, music at lobby.

1 people find it helpful

Accommodation's Reply

09 Jun 2025

Dear Valued Guest, Thank you for rating our property. We're glad you enjoyed our convenient location, friendly staff, and the music in the lobby. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience

C***y

Business

7.4

/10

Reviewed 13 week(s) ago

The restaurant area is not very clean because there are insects.

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Accommodation's Reply

05 May 2025

Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced. Cleanliness is our priority, and we will immediately follow up on this issue so that it does not happen again. Hopefully we can provide a better experience on your next visit. Best regards, Lita Amanda. Guest Experience Director

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F***e

9.7

/10

Reviewed 14 week(s) ago

Overall, I really enjoyed my stay—the atmosphere was pleasant, and the service was generally warm and attentive. During breakfast, I was curious to try a Spanish dish (I can't quite recall the name) and asked the chef about it, since I wasn't sure how it's usually served. I was told it was a heavy dish and they would check if it was available. In the end, it was never prepared. Perhaps the chef decided it wasn't quite suitable for me (LOL)—though I was never told why. Still, I appreciated the rest of the experience.

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Accommodation's Reply

27 Apr 2025

Dear Valued Guest, Thank you for sharing your experience with us. We're so glad to hear you enjoyed the atmosphere and our team's warm service. We appreciate your understanding regarding breakfast, we'll be sure to follow up internally to ensure better communication in the future. We hope to welcome you back soon for another great stay. Best regards, Lita Amanda Guest Experience Director

S***y

Staycation

10.0

/10

Reviewed 16 week(s) ago

Friendly hotel staff, breakfast menu variants, comfortable room, family friendly.

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Accommodation's Reply

27 Apr 2025

Dear Valued Guest, Thank you for sharing your experience with us. We're delighted to hear you enjoyed our friendly staff, varied breakfast options, comfortable rooms, and family-friendly atmosphere. It was a pleasure having you with us, and we hope to welcome you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience

W***i

Staycation

8.5

/10

Reviewed 17 week(s) ago

Have been here several times and the services are consistent..All experience was great!

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Accommodation's Reply

08 Apr 2025

Dear valued guest, Thank you for your continued support and for being a loyal guest. We're so happy to hear that you've consistently had great experiences with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. Best regards Lita Amanda Guest Experience Director

I***n

Staycation

10.0

/10

Reviewed 17 week(s) ago

Good place with so many variant breakfasts. Friendly staffs.

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Accommodation's Reply

08 Apr 2025

Dear Valued Guest, Thank you so much for your kind words! We're glad you enjoyed the variety of breakfast options and found our staff to be friendly. We hope to welcome you back again soon. Kind Regards Lita Amanda Guest Experience Director

A***r

Staycation

10.0

/10

Reviewed 18 week(s) ago

When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍

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1 people find it helpful

Accommodation's Reply

08 Apr 2025

Dear valued guest, Thank you very much for your positive review. We are very happy to hear that you always choose Gran Melia Jakarta as your place to stay. Good service and friendly staff are indeed our priority. See you again on your next visit. Best regards. Lita Amanda. Guest Experience Director

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A***u

10.0

/10

Reviewed 23 week(s) ago

elegant and beautyfull view thankyou

2 people find it helpful

Accommodation's Reply

26 Feb 2025

Dear Valued Guest, Thank you for rating our property. We are very happy to hear your valuable appreciation about our food and look forward to welcoming you back in the future. Please do let us know if you need any other assistance or inquiry for future booking. We will be more than happy to assist you. Best regards, Lita Amanda Guest Experience Director

N***i

Business

10.0

/10

Reviewed 23 week(s) ago

friendly staff, calm hotel ambience, great facilities, close to various city centers and malls. overall great! thanks

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2 people find it helpful

Accommodation's Reply

19 Feb 2025

Dear Sir/Madam, Thank you for taking the time to share your recent experience by completing the online survey. We are pleased to know that you had a comfortable and enjoyable stay with us. Your feedback is valuable and we welcome it and if there is anything we can do to improve our services and meet your expectations. Once again, it was an honor to host you on this occasion and we look forward to welcoming you back in the future. Sincerely, Lita Amanda. Guest Experience Director.

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M***d

10.0

/10

Reviewed 23 week(s) ago

Comfortable stay and well mannered staff, we even got a late comfortable check out

1 people find it helpful

Accommodation's Reply

18 Feb 2025

Dear valued guest, Thank you for your time sharing your recent experience by compiling online survey. We are delighted to know that you've had a comfortable and enjoyable stay with us and that our team succeeded in delivering you the well-deserved service. Your opinion is highly valuable and taken constructively as we are continuously strive to deliver every day the great experience for our guests. Please do let us know if there is anything we could do to improve our service and meet your expectation. Once again, it's a pleasure for hosting you in this occasion. Hoping to have the opportunity to welcoming you back again in the future. Sincerely Yours, Lita Amanda Guest Experience Director

Angela L. H.

Staycation

10.0

/10

Reviewed 27 week(s) ago

I want to tell you my experience staying here, it was my first time staying here to celebrate my father's birthday, and I was really happy and not disappointed, because I got what I didn't get from other hotels. Thank you for the service and a very memorable experience

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M***h

Staycation

10.0

/10

Reviewed 29 week(s) ago

The staff is friendly, the place is clean and comfortable

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2 people find it helpful

Accommodation's Reply

10 Jan 2025

Dear M***h, Thank you for sharing! We are very happy to learn about your enjoyable stay with us. It would be a pleasure hosting you again in this year that just started; many more rewarding moments await to be lived! Best regards, Mojca Morencic Guest Experience Director

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Gran Melia Jakarta

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