6.9
Pleasant
From 132 reviews
Provided by travellers on
Cleanliness

6.1

Room Comfort

6.2

Meal

7.1

Location

7.4

Service and Facilites

6.6

People often mention about Thu Giang Hotel
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Bathroom (9)
Ambiance (8)
Room Space (8)
Bedroom (8)
Distance to City Center (6)
Staff Friendliness (5)
Check-in/out Time (4)
Soundproof (4)
Wifi (3)
Activity Option (3)
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Traveller Reviews Thu Giang Hotel

Number of reviews per page
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40
Customer reviews
Đ***ỗ
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
The room was very dirty, there were cockroaches on the bed, and the blankets and pillows weren't clean either.
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Verified Traveler
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5.4
/10
Reviewed 3 week(s) ago
The staff were enthusiastic, but the room was very old and dirty, with trash scattered everywhere and not cleaned up.
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Nguyen P. H.
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8.2
/10
Reviewed 4 week(s) ago
We were supposed to check in at 2 PM, but due to the hotel not having enough time to clean, we were rescheduled to check in at 3 PM. The receptionist happily swapped us into two adjacent rooms on the same floor. Thank you, hotel!
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D***y
icon-origin-TRAVELOKA
5.0
/10
Reviewed 13 week(s) ago
The room was dirty and smelled awful; I had to leave the front door and windows open for 30 minutes before I dared enter. There were cockroaches in the room. The bathroom smelled like sewage. The windows couldn't be latched.
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7 people find it helpful
VU THI A.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 20 week(s) ago
I hadn't reviewed any hotels before because I always trusted the quality on the app, but I was truly shocked when I checked in. The room was dirty, there were cockroaches, and the toilet was spotless.
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6 people find it helpful
Verified Traveler
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5.0
/10
Reviewed 20 week(s) ago
The furniture is old and dilapidated, the bed is sagging in the middle and unusable for sleeping, the walls are not soundproof and you can hear the toilet running or the door closing in the next room.
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1 people find it helpful
N***n
icon-origin-TRAVELOKA
5.7
/10
Reviewed 25 week(s) ago
The room is old, dirty and small.
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3 people find it helpful
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NGUYEN N. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
Reasonable price, friendly staff, clean room
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4 people find it helpful
X***n
icon-origin-TRAVELOKA
7.3
/10
Reviewed 46 week(s) ago
The room had no hot or cold water, but the staff kept acting and changing rooms. The blankets and pillows were dirty, with cockroaches and insects. The refrigerator was moldy. Overall, it was terrible.
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3 people find it helpful
nguyen v. d.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
Room ok price ok
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1 people find it helpful
A***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
The room is quite small but ok, the bed sheets are a bit yellow
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2 people find it helpful
Tran B. N.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 52 week(s) ago
There's nothing to say about the receptionists. But even though I read the reviews in advance and had a good attitude, I didn't think the room would be so bad. The toilet was stuffy and the smell was so strong when I flushed it. The room was soundproof so I could hear every sound clearly, the bed sheets and pillows were all yellow, and the air conditioner was on as if it wasn't on. Oh my god, I booked and paid in full so I tried to stay, but now that I mention it, I still get goosebumps. Oh, the wifi was weak too, even though I was staying at the hotel, I still had to use 4G. The TV didn't work, and the refrigerator was covered in mold. The lobby looked pretty nice, so why didn't they upgrade the rooms?
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2 people find it helpful
B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
The room is quite small, the bathroom is closed so it easily absorbs odors. The day I went, the air conditioner ran out of gas, there were no more rooms available so I couldn't change. Close to the center, reasonable price so you can consider choosing a room.
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2 people find it helpful
t***g
icon-origin-TRAVELOKA
6.8
/10
Reviewed 64 week(s) ago
The room facilities are quite ok. However, the bathroom smells bad. Every time I go into the bathroom, I feel very uncomfortable. After using it, I have to close the door so the smell doesn't spread to the bedroom. The blanket and pillows are also not clean. Hopefully next time I rent again, the above problem will have been improved!!
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4 people find it helpful
N***c
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Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 76 week(s) ago
Room + old furniture, smell of medicine when entering, not simple, feel stuffy, feel uncomfortable. The bed has one side of the mattress falling down, uneven. Not suitable for family stay.
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4 people find it helpful
DucAn L.
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8.8
/10
Reviewed 91 week(s) ago
Convenient location for CV, surrounded by amenities
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5 people find it helpful
Dững H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 93 week(s) ago
Friendly staff. Room is very clean and airy. Convenient location to central locations
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3 people find it helpful
Phương T. T.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 115 week(s) ago
Mình đặt phòng trước trên app, phòng mình đặt là phòng 2 giường rộng, hướng thành phố, nhưng khi đến thì báo mình là hết phòng to ở tạm phòng nhỏ. Vì mình chỉ cần chỗ ngủ qua đêm và nghĩ phòng cũng không đến nỗi nào nên cũng đồng ý. Nhưng khi lên phòng thì mình thật sự bất ngờ vì phòng khá là cũ, bí, lối đi cũng sập sệ, như được cải tạo từ phòng trọ sinh viên. Chăn ga gối thì cũng cũ, vết bẩn, ố giặt không sạch. Nội thất trong phòng cũng khá cũ, không có máy sấy, nhà vệ sinh hơi mùi và phòng không cách âm. Mình có xuống hỏi đổi phòng thì bảo ở tạm một hôm, hôm sau mới đổi phòng được vì nhà đang sửa, nhưng sang hôm sau mình hỏi lại thì vẫn là câu như vậy. Các bạn nhân viên trẻ và cũng không được ý tứ mấy khi đêm rồi nhưng nói chuyện rất to. Điểm cộng duy nhất là có một bạn nhân viên khá nhiệt tình, lúc thấy mình đến có ra đỡ đồ cho mình, và thấy mình bầu nên lúc đi ra vào chỗ cầu thang cũng đỡ mình lên xuống. Lỗi của mình là không đọc kỹ review nên mọi người đừng gặp lỗi như mình, nhận phòng mà cực kỳ thất vọng.
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10 people find it helpful
xs ngue
icon-origin-TRAVELOKA
8.5
/10
Reviewed 116 week(s) ago
Khách sạn tầm trung mình chỉ ở 1 đêm nên không có gì bất tiện, nhà vệ sinh hơi hôi thôi còn giường thì sạch sẽ oke
5 people find it helpful
Van Ha Nguyen
icon-origin-TRAVELOKA
6.0
/10
Reviewed 117 week(s) ago
Phòng ẩm thấp, vệ sinh không sạch sẽ, mình đã phải trả phòng để thuê chỗ khác. Hi vọng sẽ có sự cải thiện về chất lượng dich vụ
6 people find it helpful
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