The TV is off, the bathroom light is off, at 12 o'clock at night all the lights in the room are off, the receptionist's phone is never picked up, WA is never picked up, all complaints have to go downstairs to be delivered. All the walls of the room are peeling paint, the bathroom is super dirty, the toilet is very dirty, parking is paid for, the sheets and blankets have many stains and have faded to black, the floor is dirty with many stains.