Fantastic place. Great room. Loved the outdoor spring fed bath tub in our room

Great onsen experience. Spacious, clean room with attentive staff. Thank you for accommodating our dietary needs.

Looking back, we wished we would have stayed a bit longer as it was so relaxing in the middle of a crazy trip. We stayed two nights and could have done more. One night in a place like this isn't enough as you don't have time to enjoy the property. Easy location from the station and walkable- but there is a hill! We loved the great location and we got a big room with a patio with a tub- it looked towards the mountains and although on the third floor, they make sure that the rooms are private- we didn't hear anyone else use their patio. There are slim pickings in this area for dinner and typically fill up, so even though we were out and about, we wished we would have booked the dinner ahead of time as they were booked and unable to get us in once we arrived. They were a bit stand offish as we arrived ahead of check-in time, and didn't really feel welcome to sit in the lobby, but it was pouring rain when we got there and were soaked so it was a bit hectic. They spoke great english to help us that don't know the language so that is always a very helpful amenity. The breakfast was huge with a lot of food, and we loved being able to use the robes around the property.

Clean area and extremely friendly staff. They were able to store our luggage post-check out which was great to take advantage of Hakone sightseeing. Forewarning, this is very close to the train station but you have to go up hill to get there!

It might be unclear for some travelers to understand some services there. But I really recommend you to reach out to hotel staff for understanding. You might get great experiences there.

What a great hotel. Surprises at every turn. If I ever return to Japan I’m staying here and nowhere else. Awesome spot!

What an amazing stay we had! The property is just beautiful, the room is so spacious and comfortable, the meals were abundant and delicious, and the staff were all so friendly and helpful. We enjoyed the in-room open air onsen as well as the variety of private onsen on the property (great for when I wanted an early soak while husband was still sleeping). Parking was provided on the property as well, which was so convenient. I would recommend Suiun to anyone and would gladly stay here again!

A lovely experience from start to finish. Peaceful and relaxed, with wonderful service. The room was beautiful and breakfast was sensational.

Amazing!

Absolutely amazing stay! Great hospitality/staff and the kaiseki dinner is just out of this world. We were hesitant at first because of the steep price but it is worth every penny. The room is very spacious with every amenity you can think of PLUS ensuite onsen. It is essentially a Japanese resort you can relax and truly enjoy the experience. Will definitely come back with family again!

Beautiful and relaxing hotel.

An incredible stay - perfect!

Everything was perfect was checkin to check out. Fabulous property! Would definitely return. Rooms are clean and well layout. Thank you.

Absolutely loved this place. Was one of the top places I stayed during my Japan trip. All of the staff were super friendly and the amenities were great. The room was also spotless.

Staff was great. Beautiful rooms. Nice onsen facilities. Great location.

We only stayed one night but it was the highlight of our trip! Beautiful property with great staff!

Great experience. The staffs are extremely friendly and helpful.

Room was spacious & clean but the onsen in my room does not have any view. A good place for some quiet rest.

Staff and breakfast were wonderful and it was a very relaxing and calm experience

Wonderful oasis of calm and grace! Our server Tetsu was a delight, and the in room Onsen bath was amazing!