This is a dream hotel. Truly. Everything was perfect from the moment we arrived to the moment we checked out. The staff was incredible-we felt like family, and they were so attentive and helpful. As Americans, this was our first ryokan experience and hopefully not our last because when I tell you they take care of you, I mean it earnestly. Our check in process was done in the dining room with a cold beverage and a mochi treat. We were then shown around the property as we made our way to the room and the room is gorgeous! There were no words other than a dream hotel room. Everything was perfect and beautiful and the view of the mountains was magical. It’s the perfect place to reset if you are traveling in Japan. I wish we would have stayed longer. We did the private onsen room so we had the bath on the balcony and I think in the 1 night we stayed I took 4 baths hahaha. It was so nice. My husband and I also ventured into the private onsen together and that was just as lovely too. We did the dinner and breakfast and I’m so glad we did. They fed us so well. The food was the best we had in Japan. We left feeling very full but in the best way. Thank you Suiun for being the most magical part of our Japan trip. We simply adored you.

Absolutely incredible, checked every box. Wish we stayed two nights!

Excellent meals. Definitely worth it.

Wish we could have stayed for another night. Staff was incredible, property is fantastic with excellent central location near Gora station. Walked from Suiun to The Hakone Open-Air Museum easily with the best Lawsons along the way. We did not make it to Hakone Gora Park but it was right next door, down the street was a Hakone Tozan Railway stop. Enjoyed a snack and drinks at Gora Brewery and Grill which was right by Suiun as well. The private room onsen was amazing, loved the option for private public onsen, as well as the public onsen. Dinner was incredible, unfortunately we were too full to enjoy breakfast. Amenities were amazing, this included the pillow library, snacks, drinks, ramen, etc. Loved the in room pour over coffee option to include DIY fresh ground beans. Hope to return to Suiun in the future!

We had a very pleasant stay at this Japanese-style hotel. The property was clean, quiet, and well maintained, with a relaxing traditional atmosphere. Having a private onsen was a nice experience and made the stay feel extra comfortable and peaceful. The dinner was very good, with fresh ingredients and nicely prepared dishes. We especially appreciated the attention to detail in both the food and service. The staff were friendly, helpful, and attentive throughout our stay, which made everything easy and comfortable. Overall, it was a relaxing place to stay, and we slept very well each night. A great option for anyone looking for a peaceful and comfortable getaway.

Beautiful hotel well located. Hotel makes you feel welcomed, onsen options (public, private, and in room were all excellent, the dinner and breakfast service was quite the experience. It was easy to communicate with hotel and they offered menus and explanations with English as an option. Pillow options was a special touch

Although this onsen is a bit pricey, the rooms are the most beautiful we have ever experienced and very well appointed with many unexpected amenities. The private soaking tub outdoors on the large balcony overlooking the creek and mountain views is heaven. My only inconvenience is the exceptional Kaisecki (sp?) dinners. I cannot eat gluten or fish and they were unable to accomodate those allergies. Therefore, I sat and watched my companions enjoy this special (and beautifully rendered) dinner. Later in Japan at a Kaisecki dinner with my tour group, I was presented with a menu I could eat and enjoy so it IS possible. In any case, if you have no food sensitivites and love (!) fish in all forms- this is onsen is just heavenly and the best- worth the expense.

The staff were extremely helpful and courteous! Yukatas to borrow were provided along with a basket of towels for the onsens. In the lounge area there were a decent selection of drinks and snacks, however the ice cream section was only open during open onsen hours. The food experience (dinner especially) was exceptional! Overall, very good stay. Would recommend.

Wonderful immersive Japanese experience with own onsen. Japanese breakfast has a variety of items. Peaceful hotel close by to second funicular's station after Gora.

Most amazing place to stay at, would highly recommend 10/10!

Incredible stay. Would highly recommend, our room was absolutely beautiful and the private onsen was other worldly. Clean, provided everything you could ever need and more, and truly felt like a luxury experience!

Fantastic place. Great room. Loved the outdoor spring fed bath tub in our room

Great onsen experience. Spacious, clean room with attentive staff. Thank you for accommodating our dietary needs.

Looking back, we wished we would have stayed a bit longer as it was so relaxing in the middle of a crazy trip. We stayed two nights and could have done more. One night in a place like this isn't enough as you don't have time to enjoy the property. Easy location from the station and walkable- but there is a hill! We loved the great location and we got a big room with a patio with a tub- it looked towards the mountains and although on the third floor, they make sure that the rooms are private- we didn't hear anyone else use their patio. There are slim pickings in this area for dinner and typically fill up, so even though we were out and about, we wished we would have booked the dinner ahead of time as they were booked and unable to get us in once we arrived. They were a bit stand offish as we arrived ahead of check-in time, and didn't really feel welcome to sit in the lobby, but it was pouring rain when we got there and were soaked so it was a bit hectic. They spoke great english to help us that don't know the language so that is always a very helpful amenity. The breakfast was huge with a lot of food, and we loved being able to use the robes around the property.

Clean area and extremely friendly staff. They were able to store our luggage post-check out which was great to take advantage of Hakone sightseeing. Forewarning, this is very close to the train station but you have to go up hill to get there!

It might be unclear for some travelers to understand some services there. But I really recommend you to reach out to hotel staff for understanding. You might get great experiences there.

What a great hotel. Surprises at every turn. If I ever return to Japan I’m staying here and nowhere else. Awesome spot!

What an amazing stay we had! The property is just beautiful, the room is so spacious and comfortable, the meals were abundant and delicious, and the staff were all so friendly and helpful. We enjoyed the in-room open air onsen as well as the variety of private onsen on the property (great for when I wanted an early soak while husband was still sleeping). Parking was provided on the property as well, which was so convenient. I would recommend Suiun to anyone and would gladly stay here again!

A lovely experience from start to finish. Peaceful and relaxed, with wonderful service. The room was beautiful and breakfast was sensational.

Amazing!