Overall Ratings & Reviews Dar Es Salaam Serena Hotel

1. Good service and welcoming approach of staff. 2. Consistency of experience amongst the various Serena Hotel properties.

This is a high end hotel. Good size room with all you need. All staff were extremely polite, to a degree when it became almost annoying: "Good morning, how are you, is there anything I can do for you?". Unclear when the currency exchange office was open. Rich breakfast with lots of choices, including hot courses.

I don’t know but the carpet smell bad in hallways

Rate this hotel as 5 star when the renovations are complete. Service was fantastic.

Great stay!

Been a visitor to this hotel for many years but this time the hotel had changed the executive lounge so much it is just a room.. no benefits of soft drinks or snacks ... have to pay for everything so no real benefit of booking such a room

The Serena Hotel Dar es Salaam is a great facility with very friendly and hospitable staff. The only recommendation I would offer is that they consider updating their mattresses. Mine was clearly tired. But so was I, so I was able to sleep nonetheless.

Great

I enjoyed my stay at the Dar es Salaam Serena hotel. It was clean, had a very peaceful ambience and the staff were very attentive. Overall recommended.

excellent customer service

Nice place and very friendly and professional staff

Great customer service, consistent each time and across various Serena properties.

Reception personal was exceptionally kind and willing to help on anything I needed.

Great African buffet. Excellent pool and patios

great hotel

great staff & hotel

The property was beautiful in an antique way. The check in process took far too long considering we were there much later than usual check in but they still didn't have a room ready. Other than that incident the staff was polite/helpful. The spa was absolutely lovely. I highly recommend the spa.

great

Excellent

bathroom tub/shower needs a modernization but otherwise all good