Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.

Nice hotel and very good level of service.

Fantastic

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!

Superb service, lovely grounds, and very spacious and comfortable room!

Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.

We felt at home here. The staff was genuinely kind and attentive.

Great hotel, very friendly staff, great food

Excellent all round - especially the staff

All the staff are great! Breakfast is great property is beautiful

Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.

recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.

Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!

Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.

Very nice hotel and get staff

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.

Beautiful hotel in downtown Nairobi.

Best hotel I Nairobi. Service and people are kind and service minded.