Fairmont The Norfolk

Hotels
9.2
/10
Exceptional
217 reviews

What Guests Say About Their Stay

jeremy

10.0
/ 10
Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Anita

10.0
/ 10
Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.

Linda

10.0
/ 10
Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
In the Area
See Map
Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Fairmont The Norfolk is located in area / city Nairobi Central. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont The Norfolk

Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200
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Lobby Fairmont The Norfolk
Lobby 2 Fairmont The Norfolk

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Location


Fairmont The Norfolk is located in area / city Nairobi Central.

About Fairmont The Norfolk

From business event to corporate gathering, Fairmont The Norfolk provides complete services and facilities that you and your colleagues need.

Fairmont The Norfolk is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Fairmont The Norfolk, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Enjoy luxurious treats and incomparable experience by staying at Fairmont The Norfolk.

All facilities in Fairmont The Norfolk

Bar, Cafe and Lounge Fairmont The Norfolk
Bar, Cafe and Lounge
Swimming Pool Fairmont The Norfolk
Swimming Pool
Entertainment Facility Fairmont The Norfolk
Entertainment Facility
Fitness Center Fairmont The Norfolk
Fitness Center
Functional Hall Fairmont The Norfolk
Functional Hall

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Vegetarian meal
  • Snack bar

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Safety deposit box

Connectivity

  • LAN Internet
  • Free WiFi
  • WiFi (surcharge)

Transportation

  • Limo or town car service
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Gift shop

Family-friendly Facilities

  • Children games

Accessibilty

  • Accessible parking

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Accommodation Policy & General Information in Fairmont The Norfolk

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property uses some geothermal energy
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont The Norfolk
170
Number of floors in Fairmont The Norfolk
3
Another facilities in Fairmont The Norfolk
Romantic proposal packages, Outdoor pool, Garden, Outdoor facilities, Picnic area

Frequently asked questions about Fairmont The Norfolk

What are available facilities at Fairmont The Norfolk?
There are top facilites at Fairmont The Norfolk such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Fairmont The Norfolk?
The standard check-in time at Fairmont The Norfolk is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Fairmont The Norfolk provide breakfast?
Yes, Fairmont The Norfolk provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont The Norfolk?
Fairmont The Norfolk has a 5.0-star rating.
How many floors does Fairmont The Norfolk have?
Fairmont The Norfolk has 3.
See All

Fairmont The Norfolk reviews and ratings

9.2
Exceptional
From 217 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.2

Service and Facilites

9.2

Sort by
Most Relevant
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Traveller Reviews Fairmont The Norfolk

Number of reviews per page
20
40
Top reviews
Timothy
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

One of the most wonderful places on the planet.
Guido
icon-
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
Read More
Robert
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

So good I didn’t want to leave the hotel to tour.
Egon
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Rent værelse. Meget venlig betjening.
Tobias
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing continental hotel with rich history
Erdene
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Charming hotel with amazing staff.
jeremy
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
Read More
Anita
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Daniel
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Nice hotel and very good level of service.
freddie
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Fantastic
Phil
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Lisa
icon-with Partner
with Partner
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Superb service, lovely grounds, and very spacious and comfortable room!
Andrew
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.
Mona
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Read More
Salim
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Jeffrey
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

We felt at home here. The staff was genuinely kind and attentive.
Justin
icon-Leisure
Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Great hotel, very friendly staff, great food
Hadrien
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Excellent all round - especially the staff
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Fairmont The Norfolk

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 217 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Fairmont The Norfolk

Number of reviews per page
20
40
Top reviews
Timothy
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

One of the most wonderful places on the planet.
Guido
icon-
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
Read More
Robert
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

So good I didn’t want to leave the hotel to tour.
Egon
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Rent værelse. Meget venlig betjening.
Tobias
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing continental hotel with rich history
Erdene
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Charming hotel with amazing staff.
jeremy
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
Read More
Anita
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Daniel
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Nice hotel and very good level of service.
freddie
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Fantastic
Phil
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Lisa
icon-with Partner
with Partner
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Superb service, lovely grounds, and very spacious and comfortable room!
Andrew
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.
Mona
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Read More
Salim
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Jeffrey
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

We felt at home here. The staff was genuinely kind and attentive.
Justin
icon-Leisure
Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Great hotel, very friendly staff, great food
Hadrien
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Excellent all round - especially the staff
Number of reviews per page
20
40