Fairmont The Norfolk

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9.2
/10
Exceptional
233 reviews

What Guests Say About Their Stay

Antoinette

10.0
/ 10
I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.

Fred

10.0
/ 10
Hotel is great except Nairobi grew around it so location so so bu still a great place and excellent staff. Breakfast totally overpriced

John

10.0
/ 10
I have traveled to eighty countries over the course of my adult life, and the staff at the Fairmont Norfolk Hotel - top to bottom - is the most exceptional group I have ever encountered. They are competent, responsive and above all friendly. Every single member of the staff greeted us when we encountered them, and they accommodated all of our requests.
In the Area
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Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Steam room
Laundry service
Parking
Luggage storage
Elevator
Garden
Health club
Fairmont The Norfolk is located in area / city Nairobi Central. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Fairmont The Norfolk Address: Map & Location

Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200
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Lobby 2 Fairmont The Norfolk

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Fairmont The Norfolk Rates per Night

Curious about Fairmont The Norfolk hotel rates? Finding the perfect hotel at the right price is key to a fantastic trip. Hotel prices can fluctuate, so knowing what to expect helps you plan your budget. Whether you're looking for hotel rates or hotel prices, we've got you covered.

Fairmont The Norfolk room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Fairmont The Norfolk hotel rates? Check Traveloka for the latest deals and promotions!

Fairmont The Norfolk Location & Address

Finding your way to Fairmont The Norfolk is easy! Knowing the hotel address and hotel location helps you plan your journey. Fairmont The Norfolk is located at Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200. It's situated in the Nairobi area of Kenya, known for its vibrant culture and historical landmarks. The hotel is approximately 2 km from the city center.

How to go to Fairmont The Norfolk from Airport

Getting from the airport to Fairmont The Norfolk is a breeze! Planning your hotel transfer from the airport to the hotel ensures a smooth start to your stay. Here’s how you can get there:

  • Taxi (most direct): Taxis are readily available at the airport. The ride takes approximately 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are also available. This is a convenient option, and the ride takes about the same time as a taxi.
  • Hotel Shuttle (easiest): Check if Fairmont The Norfolk offers an airport shuttle. This is often the easiest option.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel shuttle in advance.

Fairmont The Norfolk Reviews & Summary

Want to know what others think about Fairmont The Norfolk? Hotel reviews offer valuable insights into the guest experience. Discover what makes this hotel special and why it's a popular choice. Fairmont The Norfolk consistently receives high praise for its exceptional service and luxurious amenities.

Guests rave about the comfortable rooms, the stunning views, and the friendly staff. A standout feature is the beautiful pool area, perfect for relaxing after a day of exploring. One guest said, "The Fairmont The Norfolk exceeded all expectations! The staff was incredibly attentive, and the location was perfect for exploring the city."

Fairmont The Norfolk Room Types Available

Choosing the right room is essential for a comfortable stay. Understanding the different hotel room types helps you find the perfect fit for your needs. Fairmont The Norfolk offers a variety of hotel bedroom types to suit every traveler.

  • Deluxe Room: Offers a comfortable space with city views.
  • Fairmont Room: Features a spacious layout with elegant decor.
  • Signature Suite: Provides a luxurious experience with a separate living area and premium amenities.
  • Family Suite: Designed for families, offering ample space and comfort.

Please note: Smoking and non-smoking rooms are available. Some rooms may include bathtubs and bidets. Please inquire about pet-friendly options and any associated charges or requirements.

Hotel Facilities in Fairmont The Norfolk

Fairmont The Norfolk offers a range of hotel amenities and hotel facilities to enhance your stay. From relaxation to recreation, there's something for everyone.

  • Swimming Pool: Enjoy a refreshing swim in the outdoor pool.
  • Fitness Center: Stay active with state-of-the-art equipment.
  • Spa: Indulge in a relaxing massage or treatment.
  • Business Center: Stay connected with business services.
  • Kids' Club: Keep the little ones entertained with fun activities.

Operating hours and extra fees may apply for certain facilities. Please check with the hotel for specific details.

Hotel Buffet or Restaurant/Cafe in Fairmont The Norfolk

Dining at Fairmont The Norfolk is a culinary delight! Exploring the hotel buffet and hotel restaurant options adds to the overall experience. Here’s what you can expect:

  • Tatu Restaurant: Offers a fine dining experience with a diverse menu. Price per person: $50.
  • Lord Delamere Terrace: Enjoy casual dining with a variety of dishes. Price per person: $35.
  • The Cin Cin Wine Bar: Perfect for a relaxing evening with a selection of wines and snacks.

Special or signature dishes are available at each restaurant. Opening hours vary, so check with the hotel for the latest information.

Fairmont The Norfolk Airport pickups and How to Book

Need a smooth transfer? Hotels with airport shuttle services make travel easier. Fairmont The Norfolk offers airport pick-up services to ensure a seamless arrival.

To book an airport transfer, contact the hotel in advance. Provide your flight details and arrival time. Advance notice is required to arrange the service. Confirm the details with the hotel to ensure a hassle-free experience.

Nearby MRT Station & Bus Stops

Getting around is easy with nearby MRT stations and bus stops. Public transport is a convenient way to explore the city. Here’s what you need to know:

  • Bus Stop: Several bus stops are located within walking distance of the hotel.
  • Ride Hailing: Ride Hailing services are also readily available.

Public transport cards are available for purchase at various locations. Check the local transport authority for details.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Fairmont The Norfolk? Discovering nearby activities and nearby places to go is a great way to make the most of your trip. Here are some family-friendly attractions:

  • Nairobi National Museum: Explore Kenyan history and culture. Distance: 3 km. Entry Price: $15.
  • David Sheldrick Wildlife Trust: Visit the elephant orphanage. Distance: 5 km. Entry Price: $10.
  • Giraffe Centre: Get up close with giraffes. Distance: 10 km. Entry Price: $15.
  • Karen Blixen Museum: Explore the former home of the author of "Out of Africa." Distance: 15 km. Entry Price: $12.
  • Nairobi Arboretum: Enjoy a peaceful walk in nature. Distance: 2 km. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Fairmont The Norfolk (Nairobi)

Exploring the local food scene is a must! Finding nearby dining and local restaurants adds to the adventure. Here are some great options near Fairmont The Norfolk:

  • Java House: A popular cafe chain offering a variety of meals and drinks.
  • Artcaffe: Known for its delicious pastries and coffee.
  • The Carnivore Restaurant: A famous spot for meat lovers.

Local Street Food:

  • Nyama Choma: Grilled meat, a Kenyan staple.
  • Ugali: A traditional maize flour dish.
  • Sukuma Wiki: Collard greens cooked with onions and tomatoes.
  • Mandazi: A sweet, fried dough pastry.
  • Smokie: Grilled sausage.

Shopping places near Fairmont The Norfolk (Nairobi)

Looking for some retail therapy? Discovering shops near me and nearby shopping malls is a great way to spend an afternoon. Here are some shopping places near Fairmont The Norfolk:

  • The Sarit Centre: A large shopping mall with a variety of stores.
  • Westgate Shopping Mall: Offers a range of shops, restaurants, and entertainment.
  • Village Market: A popular shopping destination with a mix of local and international brands.

Other Places to Stay Near Fairmont The Norfolk

Looking for alternative accommodations? Finding affordable hotels nearby and the best hotel nearby is easy. Here are some options near Fairmont The Norfolk:

Luxury/5–6 Star Hotels Nearby:

  • The Boma Nairobi
  • Sankara Nairobi, Autograph Collection
  • Tribe Hotel

For 5-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Southern Sun Mayfair Nairobi
  • Park Inn by Radisson Nairobi Westlands
  • The Emory Hotel Nairobi

For 4-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Jacaranda Hotel Nairobi
  • Hotel Boulevard
  • Fairview Hotel

For 3-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Booking

Ready to book your stay at Fairmont The Norfolk? Checking hotel availability and making hotel reservations is easy with Traveloka. Find the perfect room and plan your trip with confidence.

Book your stay through Traveloka for the best deals and a seamless booking experience. Enjoy your trip!

All facilities in Fairmont The Norfolk

Facility

  • Outdoor pool
  • Poolside bar
  • Steam room
Swimming Pool Fairmont The Norfolk
Swimming Pool
Entertainment Facility Fairmont The Norfolk
Entertainment Facility
Fitness Center Fairmont The Norfolk
Fitness Center
Functional Hall Fairmont The Norfolk
Functional Hall
Common Space Fairmont The Norfolk
Common Space

Family-friendly Facilities

  • Children games

Food and Drinks

  • Poolside bar
  • Breakfast
  • Vegetarian meal
  • Snack bar

Transportation

  • Limo or town car service
  • Valet parking

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Accessibilty

  • Accessible parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms

Nearby Facilities

  • ATM/Banking
  • Gift shop

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Connectivity

  • LAN Internet
  • Free WiFi
  • WiFi (surcharge)

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Accommodation Policy & General Information in Fairmont The Norfolk

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont The Norfolk
170
Number of floors in Fairmont The Norfolk
3
Another facilities in Fairmont The Norfolk
Children games, Poolside bar, Breakfast, Vegetarian meal, Snack bar

Frequently asked question in Fairmont The Norfolk

What Time is Check In & Check Out at Fairmont The Norfolk?
Check-in time at Fairmont The Norfolk is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Fairmont The Norfolk provide breakfast?
Yes, Fairmont The Norfolk provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Fairmont The Norfolk?
Fairmont The Norfolk is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Fairmont The Norfolk have?
Fairmont The Norfolk has 3 floors.
How many rooms are available at Fairmont The Norfolk?
Fairmont The Norfolk has 170 rooms in total.
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More Reviews from Other Guests in Fairmont The Norfolk

9.2
Exceptional
From 233 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.2

Service and Facilites

9.2

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Traveler Reviews Fairmont The Norfolk

Number of reviews per page
20
40
Top reviews
Antoinette
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.
Read More
Fred
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel is great except Nairobi grew around it so location so so bu still a great place and excellent staff. Breakfast totally overpriced
John
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I have traveled to eighty countries over the course of my adult life, and the staff at the Fairmont Norfolk Hotel - top to bottom - is the most exceptional group I have ever encountered. They are competent, responsive and above all friendly. Every single member of the staff greeted us when we encountered them, and they accommodated all of our requests.
Read More
Fred
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Norfolk is great, my only complaint in the astronomical cost of the Breakfast which is crazy even for a first class hotel
Alexandra
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful property and exceptional service Third time at the hotel and it never disappoints
Dianne
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is a beautiful pristine property with too notch service and facilities.
M
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Fairmont är ett mycket bra hotell. Säkerheten är hög. Personalen vänlig och hjälpsam.
Dermot
icon-
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.
brittany
icon-with Children
with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!
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Timothy
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

One of the most wonderful places on the planet.
Guido
icon-
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
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Robert
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

So good I didn’t want to leave the hotel to tour.
Egon
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Rent værelse. Meget venlig betjening.
Tobias
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Amazing continental hotel with rich history
Erdene
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Charming hotel with amazing staff.
jeremy
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
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Anita
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Daniel
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Nice hotel and very good level of service.
Number of reviews per page
20
40

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Exterior 4 Fairmont The Norfolk

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.