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Fairmont The Norfolk
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Fairmont The Norfolk
Hotels
9.0
/10
Exceptional
176 reviews
What Guests Say About Their Stay
Aldo
10.0
/ 10
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Aldo
10.0
/ 10
Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!
thomas
10.0
/ 10
Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
In the Area
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Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Fairmont The Norfolk
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What's around Fairmont The Norfolk
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Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200
Discover More About Fairmont The Norfolk
Location
Fairmont The Norfolk is located in area / city Nairobi Central.
About Fairmont The Norfolk
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Fairmont The Norfolk exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Fairmont The Norfolk.
All facilities in Fairmont The Norfolk
Others
Things to Do
- Outdoor pool
- Poolside bar
- Garden
- Beach umbrella
- Spa
- Health club
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Coffee/tea in lobby
- Restaurant
- Safety deposit box
General
- Banquet
- Ballroom
- Terrace
- Smoking area
- Parking
Business Facilities
- Conference center
- Business center
- Conference room
- Meeting rooms
- Conference rooms
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Transportation
- Limo or town car service
- Valet parking
Connectivity
- LAN Internet
- Free WiFi
Nearby Facilities
- ATM/Banking
- Souvenir shop
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Fairmont The Norfolk
Important Note
- Fee for buffet breakfast: approximately KES 4500 for adults and KES 2250 for children
- Airport shuttle fee: KES 8000 per vehicle (one way)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property uses geothermal energy
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Fairmont The Norfolk | 170 |
Number of floors in Fairmont The Norfolk | 3 |
Another facilities in Fairmont The Norfolk | Outdoor pool, Poolside bar, Garden, Beach umbrella, Spa |
Frequently asked question in Fairmont The Norfolk
What are available facilities at Fairmont The Norfolk?
There are top facilites at Fairmont The Norfolk such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Fairmont The Norfolk?
The standard check-in time at Fairmont The Norfolk is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Fairmont The Norfolk provide breakfast?
Yes, Fairmont The Norfolk provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Fairmont The Norfolk
Other sources (176)
9.0
Exceptional
From 176 reviews
Cleanliness
9.2
Room Comfort
9.0
Location
9.0
Service and Facilites
9.0
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Traveler Reviews Fairmont The Norfolk
Number of reviews per page
20
40
Top reviews
Justin
Leisure
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great hotel, very friendly staff, great food
Hadrien
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Excellent all round - especially the staff
enrique
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
All the staff are great!
Breakfast is great
property is beautiful
Aldo
Leisure
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
grace
2.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.
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Aldo
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!
Paul
Business
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.
Roy
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Very nice hotel and get staff
thomas
10.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Lisa
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Beautiful hotel in downtown Nairobi.
Fredrik
Business
10.0
/10
Reviewed 58 week(s) ago
Hotels.com verified review
Best hotel I Nairobi. Service and people are kind and service minded.
Marie
Leisure with Partner
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
The property and staff are first class.
Suggest more sun lounges around the pool
Would return in a heartbeat
Stephen
Leisure Family
6.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
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Carl
Business
10.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
Awesome staff great room and pool
Gerard
10.0
/10
Reviewed 120 week(s) ago
Hotels.com verified review
Fabulous hotel….
Vivek
Business and Leisure
10.0
/10
Reviewed 123 week(s) ago
Expedia Group verified review
Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Robert
10.0
/10
Reviewed 286 week(s) ago
Hotels.com verified review
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Christian
Leisure with Partner
2.0
/10
Reviewed 287 week(s) ago
Expedia Group verified review
This is probably the worst Fairmont I've stayed in.
The room was fine but the property itself was a little tired.
The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time.
I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Read More
James
10.0
/10
Reviewed 287 week(s) ago
Hotels.com verified review
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
Wonderful place, very atmospheric. Noisy room at night.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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