What are the guest reviews for Fairmont The Norfolk?

Fairmont The Norfolk is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Fairmont The Norfolk

Name: Fairmont The Norfolk
Address: Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200, Harry Thuku Road, Nairobi, 00200, Kenya
Rating: 9.2

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9.2

/10

Exceptional

230 reviews

What Guests Say About Their Stay

Fred

10.0

/ 10

Hotel is great except Nairobi grew around it so location so so bu still a great place and excellent staff. Breakfast totally overpriced

John

10.0

/ 10

I have traveled to eighty countries over the course of my adult life, and the staff at the Fairmont Norfolk Hotel - top to bottom - is the most exceptional group I have ever encountered. They are competent, responsive and above all friendly. Every single member of the staff greeted us when we encountered them, and they accommodated all of our requests.

Alexandra

10.0

/ 10

Beautiful property and exceptional service Third time at the hotel and it never disappoints

In the Area

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Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200

Main Facilities

Elevator

Swimming Pool

Parking

Restaurant

Fairmont The Norfolk is a 5-star hotels that has been welcoming guests since 1904. The accommodation went through a renovation in 2022. Fairmont The Norfolk is part of Fairmont under Accor. There are 170 rooms spread across 3 floors.

What's around Fairmont The Norfolk

Harry Thuku Road, PO Box 58581, Nairobi Central, Starehe, Nairobi, Kenya, 00200

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Discover More About Fairmont The Norfolk

General Information

Location

Located at Harry Thuku Road, PO Box 58581 in Nairobi, Kenya. Those looking to explore will find Nairobi National Park, Giraffe Centre, and Brackenhurst Conference and Retreat Centre nearby.

Facilities & Amenities

Fairmont The Norfolk has Outdoor pool, Poolside bar, Laundry service, Luggage storage, Elevator, and more.

Business Facilities

For guests traveling for work, Fairmont The Norfolk has Business facilities and Conference rooms available.

Dining

Guests can stop by the café.

Contact

Phone number: 254 20-2265000

All facilities in Fairmont The Norfolk

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Hotel Services

_24_HOUR_FRONT_DESK
Luggage storage
CONCIERGE_SERVICES
Porter
Laundry service
Multilingual staff
Wedding service

Things to Do

Garden
FULL_SERVICED_SPA
Romantic proposal packages
PRIVATE_PICNICS
GARDEN_VEGETABLE
SPA_TREATMENT_ROOMS
Outdoor pool
SPA_ONSITE
Health club
STEAM_ROOM
Sauna
LOCALLY_OWNED_TOURS_ACTIVITIES
Pool sun loungers

Public Facilities

Elevator
COFFEE_TEA_IN_COMMON_AREA
SAFE_DEPOSIT_AT_FRONT_DESK
Coffee shop

Business Facilities

Meeting rooms
Conference center
Business facilities
Conference rooms

Food and Drinks

VEGETARIAN_BREAKFAST_AVAILABLE
Snack bar
BREAKFAST_AVAILABLE
Poolside bar

Connectivity

HIGH_SPEED_WIFI_ACCESS
WIRED_INTERNET_ACCESS
TEXT
WIFI_ACCESS
TEXT

General

Smoking area
SELF_PARKING
TEXT
BANQUET_HALL
Ballroom
Terrace

Nearby Facilities

Gift shop
ATM/Banking

Family-friendly Facilities

Children games

Transportation

Valet parking
TEXT
Limo or town car service

Accessibilty

WHEELCHAIR_ACCESSIBLE_PARKING

Sports and Recreations

FITNESS_FACILITIES

Kids and Pets

BABYSITTING_CHILDCARE

Accommodation Policy & General Information in Fairmont The Norfolk

IMPORTANT_NOTICE

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Minimum Age Policy

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General Information

Popular Facilities	Elevator, Swimming Pool, Parking, Restaurant
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Fairmont The Norfolk	170
Number of floors in Fairmont The Norfolk	3
Another facilities in Fairmont The Norfolk	_24_HOUR_FRONT_DESK, Luggage storage, CONCIERGE_SERVICES, Porter, Laundry service

Frequently asked question in Fairmont The Norfolk

What are available facilities at Fairmont The Norfolk?

There are top facilites at Fairmont The Norfolk such as Elevator, Swimming Pool, Parking, Restaurant. (some may require extra charges)

What is normal check-in & check-out time at Fairmont The Norfolk?

The standard check-in time at Fairmont The Norfolk is starting from From 14:00 while the latest check-out time is at Before 12:00

How many stars does Fairmont The Norfolk have?

Fairmont The Norfolk is a 5.0-star hotel.

How many floors does Fairmont The Norfolk have?

Fairmont The Norfolk has 3 floors.

How many rooms does Fairmont The Norfolk have?

Fairmont The Norfolk has 170 rooms in total.

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More Reviews from Other Guests in Fairmont The Norfolk

Overall Ratings & Reviews Fairmont The Norfolk

Other sources (230)

9.2

Exceptional

From 230 reviews

Cleanliness

9.4

Room Comfort

9.2

Location

9.2

Service and Facilites

9.2

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Traveler Reviews Fairmont The Norfolk

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Top reviews

Fred

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Hotel is great except Nairobi grew around it so location so so bu still a great place and excellent staff. Breakfast totally overpriced

John

with Partner

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Fred

with Partner

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

The Norfolk is great, my only complaint in the astronomical cost of the Breakfast which is crazy even for a first class hotel

Alexandra

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property and exceptional service Third time at the hotel and it never disappoints

Dianne

with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

This is a beautiful pristine property with too notch service and facilities.

Friends and Family Family

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Fairmont är ett mycket bra hotell. Säkerheten är hög. Personalen vänlig och hjälpsam.

Dermot

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.

brittany

with Children

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!

Timothy

with Partner

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

One of the most wonderful places on the planet.

Guido

6.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?

Robert

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

So good I didn’t want to leave the hotel to tour.

Egon

with Partner

10.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

Rent værelse. Meget venlig betjening.

Tobias

10.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

Amazing continental hotel with rich history

Erdene

Leisure with Friends

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Charming hotel with amazing staff.

jeremy

Leisure

10.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Anita

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.

Linda

Leisure Family

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Breakfast great, hotel amenities, decor, staff, room, patio excellent.

Linda

Leisure

10.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.

Daniel

10.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

Nice hotel and very good level of service.

freddie

Friends and Family with Friends

10.0

/10

Reviewed 63 week(s) ago

Hotels.com verified review

Fantastic

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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