We were so impressed by this resort. The staff were amazing and the hotel was great. We were so surprised by the accommodations and the all inclusive is great.

The Caves, the Beach, the Lobby, the Restaurant area, and the spa were very nice. We enjoyed the property, but next time we would ask to not be in the St. George’s Building because of the extra steps.

The property was a bit dated, but very nice. The decor was lovely, seating areas comfortable, the food was excellent and the service even better. The room was clean and the housekeeping staff friendly and attentive. The only bit I have is that the bathroom in the room was small and not what I would have expected from a hotel of this caliber.

Ideal for young families. All inclusive food plan is a good deal overall especially for the drinks. Some staff were super friendly and helpful, others totally rude. Very mixed results. On the plus side, very allergy friendly from a meal POV. Big minus: the enormous, fist sized cockroaches scurrying around right outside your door at night, and in our bathroom. Then you call housekeeping to complain and they basically give you an eye roll. All told a 2.5 - 3 star resort.

My husband and I stayed at the grotto bay resort for 12 days . We stayed on the third floor and had an ocean view with a balcony The view was amazing. The room was clean and I found it up to date. The pros are that you have a private lagoon to your self with beach umbrella and lounge chairs. It’s easy to put the chairs in the water for a nice treat while soaking up the sun. The sun is intense so bring plenty of sun block, they also provide float devices for free To access the beach and pool you will need to walk down several platforms of stairs I have bad knees but found this tolerable . If you stay to your right there is a walk way to bypass several stairs. We did not have the all inclusive as we like to venture out for most of our meals We did eat a few buffet breakfast for 30 ea and dinners and found it to be good. The drinks are heavily watered down I would not waste the $$$ on mix drinks in the restaurant or bar area. We did do the evening bbq buffet for 80 each and found that over priced for the quality of food. I think the motto is quantity not quality. There is a bus stop right outside the resort which makes it easy to take you any where on the island. We did take taxi most of the time which can be more expensive but we are seniors and we like convenience. Do not except the hotel to help with getting you a taxi they want you to use the hinge app which was difficult due to there WiFi. Overall the stay was very good and would recommend staying here.

Property was amazing! Loved the beach and caves. The food was really good from the beach lunch to restaurant dinner - we loved everything!! The drinks at the bar by the beach are unbelievable. Great time with our grown children.

We added the all inclusive package. The drinks, food, and extras that are included were amazing. We went kayaking, used the bus pass, did fish feeding each day, and spent lots of time in the pool and on the beach. The staff was perfectly nice, but it did not have the same warm, island vibe that many other islands and resorts offer. We got that more so when we went off the resort to the aquarium or for ice cream.

Visited 8/1-8/5 and enjoyed the property and all-inclusive option. The waitstaff was exemplary! The food was very good and drinks were always available. The beach at the resort was well maintained and because it's a bay the water was calm and great for swimming. Our room in building 6 was perfect. Close to the beach and pool with a great view of the bay. The fitness center needs a little TLC. Overall a great experience and I would definitely stay here again.

It was beautiful and staff was amazing

Our room had a water view but it was covered by lots of greenery. Everything was very clean but our room seemed a bit worn, could use updating. We did have a refrigerator and when we realized the blow dryer was broken, they promptly replaced it. The main resort buildings were spotless..the restaurants were excellent- wonderful food. Small pool and lovely private beach on the bay. Fish swimming all around in the area by the rocks- very calm water. The resort has a spa and a cave for swimming- just stunning! Grounds were lovely and resort had a bus stop across the street for easy access to get to island sites. You can also easily walk to the Crystal & Fantasy caves and the famous Swizzle Inn. We got around very well by bus, but if you never want to leave the resort, you will be very pleased with the beach, pool, gym, restaurants and other lawn activities. Service was amazing. Hotel staff very warm and welcoming.

Really liked Grotto Bay! Very good for families, couples and friends. Staff was excellent very helpful food was good to great. I went with a friend and we signed up for the all inclusive for 3 days 139.00 per person per day, breakfast, lunch and dinner including drink's, bus pass and ferry pass.Totally worth the money . Beds were comfortable room was nice . Had a great massage at their spa in their caves, very cool. Beach and pool very nice . Very close to the airport. Would go back again!

We had the best time at this resort

Very nice resort with very helpful staff. A little bit outdated , all inclusive package available. Just a recommendation, if booking Surf & turf buffet on Thursday book earlier. We had 8 pm reservation and just had leftovers. A lot of items were gone including lobster tails. Seemed not right since we paid full price

Grotto Bay has seen better days. We arrived at check-in time to a very substandard room. The building was next to active construction, the room was so moist water covered the windows so you could barely see out, plus the alleged ocean front room looked out onto a wall of shrubbery, so the water was barely visible. After much discussion with the woman at the front desk, we spoke to the manager. They said they only had one available unit which was below the level we had paid for. He offered to reimburse $40 a night, which was not the price difference online. Eventually, he also offered an additional $50 credit. The overall facilities are not well maintained or especially clean. The pillows and bed were comfortable however. The microwave that they wanted to charge extra for was broken and they never sent another one. The property is close to the airport, which is what we were looking for our last couple of nights, but I would not go back. Expedia users beware: in negotiating with the staff and manager to try to get the room we felt we had paid for they kept saying, but you booked on Expedia as if that did not entitle you to the room you booked! I have had that attitude about Expedia at other properties but nothing this bad. Last thing, we ended up meeting another couple who had the same experience. Sounds as if the first room they were offered was as bad or worse as the one they tried to put on us. Good luck

We loved the location if this hotel and proximity to the caves

Check in was supposed to be at 3 pm. The room wasn't ready until 4:15. I asked the receptionist if I can get a later check out being as my room wasn't ready until almost 5pm and she replied call tomorrow morning to ask. Strike 1. The resort was hosting a private party in the main dining hall and it seemed as though every staff member was catering to the party and the regular guest were a second thought. Tried to order food numerous times and was told they'll transfer me and the phone rang and rang. They told me to come up to the front desk ask place an order and then only to come back and pick it up in person. I simply asked why can you just right the order down and past onto the bar. Strike 2. Called the front desk to inquire about the later check out to recover lost time and they bluntly said no. Strike3. On a whole most of the staff were welcoming and somewhat helpful but as far as the bartenders at the pool ignoring "certain guest" and continuously catering to others was actually concerning. There's alot more I can go on about but these were the main ones.

Great!

We had a wonderful time- enjoyed the beach - food - and wonderful staff!

Besides the hotel rooms, being old and not so clean everything else was great for the kids. The beach was great. We didn't use the pool as much. We did find a few dead bugs in the pool. There were many bugs in the room, including the whistling, frog and a we found cockroaches outside our room door. Our first night there they we entered our room, and there was only one towel in the room that sleeps 4 then we had a room moved because we were near a couple who had a infant and you can hear everything in the middle of the night, so we heard the infant crying all night sounded like the infant was in our room and we could not sleep so we asked to be moved we removed, but we were so far from everything we were in building number eight and as far as the bugs they're everywhere in the whistling frogs are very loud that you can't sleep. There are many chickens on the resort, so prepared to be woken up by roosters.

We love Grotto Bay! We’ve been there seven (or eight?) times and fully intend to return!!! The staff is amazing (Wilfredo & Duane, especially) and just love how friendly everyone is. Definitely give this place a try!!