Dear Bui.K.L., Thank you very much for your valuable feedback about our hotel. We are very pleased to hear that you were pleased with our staff's friendly service. We always prioritize kindness and professionalism in our staff training. However, we sincerely apologize that you were dissatisfied with the breakfast menu. We take your feedback seriously and will strive to offer a more extensive breakfast menu in the future. We look forward to welcoming you and your family back to our hotel. We will continue to strive to provide you with even better service. Thank you! Vincenzo Halong Hotel We look forward to welcoming you back.

Hello Le Vu N.T. Thank you for taking the time to write a review of our hotel. We are very pleased that you were satisfied with our cleanliness, friendly service, and overall experience. Our staff is always committed to providing a comfortable and enjoyable stay for our guests. Your kind words are a great encouragement to us, and we will continue to strive to improve our service. We look forward to welcoming you back soon. Thank you. Vincenzo Hotel Harlong

Hello Phuong H. Thank you so much for sharing your review of your stay with us. We are so pleased that the location, rooms, and service at our hotel met your expectations throughout your trip. We appreciate your kind words about our reception staff. Their warmth and friendliness are our goal each and every day. Your positive feedback is a great encouragement for all staff, including the receptionists, and it motivates us to continue to improve our service. Thank you so much for choosing us as your guest. We look forward to welcoming you back! Thank you! The Vincent Halong Team

Dear Mr. Hoang, First of all, let us send our most sincere thanks to you for trusting and choosing Vincent Ha Long Hotel as a place to stay for your trip. We also want to thank you for your valuable feedback. Vincent Ha Long Hotel is centrally located in Bai Chay tourist area, convenient for customers to travel to entertainment spots such as the beach, international ship port, Sunworld park,... within radius. 1.5km. However, we are very sorry for your incomplete experience during your recent trip. Your reviews and suggestions are very important for the hotel Management Board to propose solutions to improve service quality in the best way. All of your reviews have been sent to the relevant departments for serious review and reminders to hotel officials and staff. Hopefully Vincent Ha Long Hotel will have the opportunity to welcome you again in the future with better service quality. Wishing you and your family good health and success. Best regards, Vincent Ha Long Hotel

Mrs San, Thank you for staying and leaving nice compliments about our Hotel. Vincent Ha Long Hotel is located right in the center of Bai Chay tourist area, less than 300m from the ship fortress, about more than 1km from Bai Chay beach. We - the hotel staff - are very pleased to contribute to bringing you satisfaction during your trip to Ha Long. We look forward to the opportunity to serve you again at Vincent Hotel. Wishing you good health and success in your work. Best regards ! Team Vincent Ha Long

Dear Ms. Nguyen Thi Hong Hanh, first of all, thank you for choosing Vincent Ha Long Hotel as the stopover for your trip to Ha Long. We are extremely grateful for your feedback on your recent stay at Vincent Ha Long Hotel. Your satisfaction is what we always aim for and is the driving force to help the hotel increasingly improve service quality. Wishing you good health and looking forward to welcoming you back as soon as possible. Best regards, Vincent Ha Long Hotel Team

Dear Mrs Lien St Gelais Thank you for staying at Vincent Ha Long Hotel. Furthermore, you have taken your valuable time to leave compliments for our hotel and staffs. That makes us even more motivated to try to bring the best experiences and services to Vincent's customers. We look forward to welcoming you on your next time to visit Ha Long Bay. Wishing you good health and success in your work. Best regards Vincent Ha Long Team

Dear Ms Phuong, We sincerely thank you for choosing Vincent Ha Long Hotel as your place to stay during your visit to Ha Long. We are sorry to hear that your holiday was not complete. First of all, on behalf of the hotel we would like to apologize to you and besides, we have a few things to share: - Breakfast service time at the hotel is from 6:30am to 9:00am daily. The time when she and her family used the service was also close to the time when the restaurant stopped serving breakfast to prepare for lunch, so the staff in charge of the restaurant area informed that customers were having fun. Please go to the buffet counter to get more food because it's time to stop serving. The hotel's restaurant area is shared for breakfast, lunch and dinner, so staff always need to ensure preparation time between meals. - The complaints of Ms. mentioned above have been received, reminded and reprimanded by the Hotel. We hope this feedback from the hotel will alleviate some of your frustrations. If possible, we look forward to welcoming you again at Vincent Ha Long Hotel. Best regards, Vincent Ha Long team

Dear Valued Customers, The hotel is very happy to have your trust and choice as a stopover when coming to Ha Long. We would like to thank you for your review for the Hotel. Vincent Ha Long Hotel with the advantage of being built in the entertainment center area for tourists at Sunworld Ha Long Park, Bai Chay bridge or Vuon Dao market area. However, this is also a limitation for the hotel in terms of area used and built. Due to the limited scope of use, some rooms at Vincent Ha Long hotel have limitations, especially the area as you have seen. We are sorry for the uncomfortable experience at the Hotel. The hotel has a neoclassical design style, so it sometimes feels a bit old for customers, but in fact the hotel has just come into operation. Started in 2019 and after 2 years of being affected by the covid epidemic, most of the equipment is new. We look forward to serving you with a better experience the next time you come to Ha Long. Sincerely thank. Best regards, Vincent Ha Long Team

Dear Guest, The hotel would like to thank you for choosing to use our service as well as for your feedback on the quality of the hotel's service. We really appreciate your feedback because it is only with such feedback that we can realize our shortcomings and improve our services. Regarding television, it belongs to the fixed assets of the hotel, we cannot change it until the period is over, we can only try to improve the service to compensate for the limited equipment. Customers can sympathize. We hope that you can accept some inconveniences about the facility and continue to support the hotel in your next visit to Ha Long. Best regards and thanks, Vincent Ha Long Team.

Welcome, honored guests, Thank you for your trust in using the service at the hotel and for taking the time to share your experience. First of all, we would like to apologize for your bad experience during your stay at the Hotel. After receiving your feedback, the hotel immediately reviewed the front desk staff on duty that day and worked with the car rental company again. In fact, the hotel only supports calling a car for guests, but has no revenue from the hotel, so immediately after the incident, the hotel side actively contacted that party but could not reach an agreement, so it was terminated. support work. We once again apologize to you for an unnecessary incident that affects your trip as well as the quality of our service. We look forward to receiving your understanding and sympathy and hope to still welcome you in the next time when you come to Ha Long so that we can serve you more perfectly. Appreciation and thanks, Vincent Ha Long Team.

Hello Ms. Linh, The hotel would like to thank you for choosing to use our service as well as for your feedback on the quality of the hotel's service. We are very sorry that you had an uncomfortable experience while staying at the hotel and we really appreciate your feedback because it is only with such feedback that we can realize the lack of information. sorry and improve their services. Currently, breakfast has also been improved to be more diverse and has a change from day to day. The air conditioner and door were also fixed by us right after receiving your feedback. The hotel hopes that customers can sympathize and continue to support the hotel in the next time to Ha Long. Best regards and thanks, Vincent Ha Long Team.

Dear Ms. Van Anh, Vincent Ha Long Hotel thank you for choosing Vincent Ha Long Hotel as a place to stop for your vacation and for your good feelings for the Hotel as well as favor for us. high score. We look forward to welcoming you and your family on your next vacation to Ha Long. Wishing you health and happiness. Best regards! Vincent Ha Long Hotel Team

Welcome, honored guests, Hotel Vincent thank you very much for choosing Vincent for your trip as well as taking time to review the hotel. Your comments always help us to promote our good points and perfect our ones. According to our group list we can see a 5-year-old child and according to the regulations of the hotel children from 5 to 11 years old will be charged an additional 70,000 VND for breakfast (not including extra bed). According to the hotel policy, the price for the extra bed will be 300,000 VND. Best regards, Vincent Ha Long hotel team.

Welcome, honored guests, Hotel Vincent thank you very much for choosing Vincent for your trip as well as taking time to review the hotel. Your comments always help us to promote our good points and perfect our ones. We hope we will welcome you in the next trip to Ha Long. Sincerely thank you, Vincent Ha Long Team.

Dear Ms Oanh, Thank you for taking the valuable time to share the experience is not really perfect during the stay at the hotel. All your comments have been acknowledged and will definitely improve in the shortest time. The hotel looks forward to serving you again in the nearest time to the more complete service. Best regards!

Thanks to My Dung for taking the time to share our experience at Vincent Ha Long Hotel, we always try to further improve the hotel's services to meet the increasing demands of our customers. We look forward to continuing to receive your support on the next trip. Best regards. Vincent Ha Long Hotel.!

Thank Viet Linh for taking the time to share our experience at Vincent Ha Long Hotel, we always try to further improve the hotel's services to meet the increasing demands of our customers, Your price is a big encouragement to Vincent Ha long team. We look forward to continuing to receive your support on the next trip. Best regards. Vincent Ha Long Hotel.!

Thank you for trusting in using the service at Vincent Ha Long Hotel, your comment is the motivation for us to improve more in the future. Hope to continue to receive your support in the next vacation in Ha Long. Best regards.!