Clean room and polite staff

It is always a pleasure to stay at the Serena. Your staff is superb!

An oasis in the central CBD area of Kigali, with diverse menus and good service

Great place with a great location and good pool area. Good breakfast and the service is good allover

Yes

Property and room a little dated TV did not work Staff very friendly Very good breakfast

Excellent

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.

Nice large pool, great breakfast and attentive staff.

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

Excellent customer service

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works

Please heat the pool

The staff were courteous and the room was very clean.

Great stay with lovely views

10/10

good

No time for that

Excellent in all respects all the staff are lovely well done