Kigali Serena Hotel

Hotels
9.0
/10
Exceptional
127 reviews

What Guests Say About Their Stay

Jerome

10.0
/ 10
Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.

Jerome

10.0
/ 10
Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.

Sosan

10.0
/ 10
Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
In the Area
See Map
KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Near Ntarama Church
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What's around Kigali Serena Hotel

KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250
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Lobby Kigali Serena Hotel
Exterior 2 Kigali Serena Hotel

Discover More About Kigali Serena Hotel

General


Near Ntarama Church

Location


A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This luxury hotel is 1.2 mi (1.9 km) from Ntarama Church and 1.7 mi (2.7 km) from Club Rafiki.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Union Trade Center - 1.6 km / 1 mi
Ntarama Church - 1.7 km / 1.1 mi
Kandt House Museum of Natural History - 2 km / 1.2 mi
Club Rafiki - 2.1 km / 1.3 mi
Ryi'nyamirambo Market - 2.8 km / 1.7 mi
Gikondo Market - 3.5 km / 2.2 mi
Nyamirambo Stadium - 3.6 km / 2.2 mi
Niyo Arts Center - 4.7 km / 2.9 mi
Talking Through Art - 4.7 km / 2.9 mi
Kigali Business Centre - 4.9 km / 3 mi
Kigali Heights - 6.4 km / 4 mi
Fazenda Sengha Recreation Center - 6.5 km / 4.1 mi
Inema Art Center - 6.6 km / 4.1 mi
Kigali Convention Centre - 6.6 km / 4.1 mi
University of Kigali - 6.7 km / 4.1 mi

The preferred airport for Kigali Serena Hotel is Kigali (KGL-Kigali Intl.) - 12.1 km / 7.5 mi

Facilities


Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.

Rooms


Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.

All facilities in Kigali Serena Hotel

Bar, Cafe and Lounge Kigali Serena Hotel
Bar, Cafe and Lounge
Swimming Pool Kigali Serena Hotel
Swimming Pool
Entertainment Facility Kigali Serena Hotel
Entertainment Facility
Fitness Center Kigali Serena Hotel
Fitness Center
Functional Hall Kigali Serena Hotel
Functional Hall

Hotel Services

  • Laundry service
  • Express check-in
  • Wedding service
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna
  • Steam room
  • Fitness center

Transportation

  • Limo or town car service
  • Airport transfer
  • Storage

General

  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Business Facilities

  • Meeting rooms
  • Business facilities
  • Business center

Nearby Facilities

  • Souvenir shop
  • Hair salon

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Kigali Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in is available.

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-in is available

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Available rooms at Kigali Serena Hotel
148
Number of floors in Kigali Serena Hotel
5
Another facilities in Kigali Serena Hotel
Laundry service, Express check-in, Wedding service, Express check-out, Multilingual staff

Frequently asked questions about Kigali Serena Hotel

What are available facilities at Kigali Serena Hotel?
There are top facilites at Kigali Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kigali Serena Hotel?
The standard check-in time at Kigali Serena Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Kigali Serena Hotel?
Kigali Serena Hotel has a 5.0-star rating.
How many floors does Kigali Serena Hotel have?
Kigali Serena Hotel has 5.
How many rooms are available at Kigali Serena Hotel?
Kigali Serena Hotel has 148.
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Kigali Serena Hotel reviews and ratings

9.0
Exceptional
From 127 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveller Reviews Kigali Serena Hotel

Number of reviews per page
20
40
Top reviews
Jerome
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Mark
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice large pool, great breakfast and attentive staff.
Jerome
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Peder
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Read More
Ntunga
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent customer service
Sosan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Afonso Mario
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Please heat the pool
Oscar
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff were courteous and the room was very clean.
Chirag
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great stay with lovely views
Omar
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

10/10
Jason
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

good
Domenico
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

No time for that
Gerard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent in all respects all the staff are lovely well done
Linda
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Nadine
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice
John
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Gym
Robert
icon-Leisure
Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
Read More
Laura
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Marion
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Robert
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Friendly and helpful staff. Good food.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Kigali Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 127 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kigali Serena Hotel

Number of reviews per page
20
40
Top reviews
Jerome
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Mark
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice large pool, great breakfast and attentive staff.
Jerome
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Peder
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Read More
Ntunga
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent customer service
Sosan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Afonso Mario
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Please heat the pool
Oscar
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff were courteous and the room was very clean.
Chirag
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great stay with lovely views
Omar
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

10/10
Jason
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

good
Domenico
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

No time for that
Gerard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent in all respects all the staff are lovely well done
Linda
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Nadine
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice
John
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Gym
Robert
icon-Leisure
Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
Read More
Laura
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Marion
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Robert
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Friendly and helpful staff. Good food.
Number of reviews per page
20
40