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Kigali Serena Hotel

Hotel
9.0
/10
Cemerlang
127 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Linda
10.0
/ 10
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Lihat terjemahan
Laura
10.0
/ 10
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Lihat terjemahan
Marion
10.0
/ 10
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Lihat terjemahan
Di Kawasan
Lihat Peta
Boulevard De La Revolution, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250

Kemudahan Utama

Lihat Lebih
Restoran
Kolam Renang
Meja Depan 24 jam
WiFi
Lif
Kigali Serena Hotel terletak di kawasan / bandar Kiyovu. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Kigali Serena Hotel

Boulevard De La Revolution, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250
Temui Lebih Banyak Tempat
Lain-lain Kigali Serena Hotel
Lain-lain 2 Kigali Serena Hotel

Ketahui Lebih Lanjut Mengenai Kigali Serena Hotel

Lokasi


Kigali Serena Hotel terletak di kawasan / bandar Kiyovu.

Tentang Kigali Serena Hotel

Perkhidmatan kualiti tertinggi berserta kemudahan yang banyak akan membolehkan anda mendapat pengalaman percutian yang paling baik.

Pusat kecergasan hotel ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Nikmati hidangan kegemaran anda dengan makanan istimewa dari Kigali Serena Hotel eksklusif untuk anda.

Kigali Serena Hotel adalah hotel yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu hotel ini.

Nikmati layanan mewah dan pengalaman yang tiada tandingannya dengan menginap di Kigali Serena Hotel.

Semua kemudahan dari Kigali Serena Hotel

Lain-lain Kigali Serena Hotel
Lain-lain

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Daftar masuk ekspres
  • Lawatan
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Kakitangan berbilang bahasa
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Kemudahan Umum

  • OTHER
  • Restoran
  • Kawasan bebas rokok
  • Peti keselamatan
  • Kedai kopi
  • Lif

Aktiviti

  • Spa
  • Kolam renang terbuka
  • Taman
  • Sauna
  • Bilik wap

Makanan dan Minuman

  • Bar
  • Bar tepi kolam renang
  • Bar snek

Umum

  • Bankuet
  • Parkir
  • Teres

Kemudahan Perniagaan

  • Bilik mesyuarat
  • Pusat perniagaan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Salun rambut

Mesra Keluarga

  • Kolam renang kanak-kanak

Pengangkutan

  • Perkhidmatan limo atau kereta bandar

Sukan & Rekreasi

  • Kecergasan

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak dengan surcaj

Kemudahan Internet

  • WiFi percuma

Khidmat Shuttle

  • Pengangkutan dari lapangan terbang dengan surcaj

Polisi Penginapan & Maklumat Umum di Kigali Serena Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Bayaran pengangkutan ulang-alik lapangan terbang: RWF 35 seorang (sehala)
  • Bayaran pengangkutan ulang-alik lapangan terbang bagi setiap kanak-kanak: RWF 18 (sehala), (dari 4 hingga 12 tahun)
  • Bayaran katil lipat simpan: RWF 150.0 sehari

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit, kad debit dan wang tunai
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan pengesan asap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Hotel only accepts guests with minimum age of 18

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
14:00 - 00:00
Daftar keluar:
Sebelum 11:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Restoran, Kolam Renang, Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 14:00 - 00:00 - hingga 11:00
Bilik tersedia di Kigali Serena Hotel
148
Bilangan tingkat di Kigali Serena Hotel
5
Fasilitas lain di Kigali Serena Hotel
Perkhidmatan dobi, Daftar masuk ekspres, Lawatan, Perkhidmatan perkahwinan, Penyimpanan bagasi

Soalan lazim tentang Kigali Serena Hotel

Apa facilities yang tersedia di Kigali Serena Hotel?
Berikut facilities yang ada di Kigali Serena Hotel seperti Restoran, Kolam Renang, Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Kigali Serena Hotel?
Masa check-in di Kigali Serena Hotel bermula dari 14:00 - 00:00 manakala masa check-out ialah pada Sebelum 11:00
Berapakah jumlah bintang yang dimiliki oleh Kigali Serena Hotel?
Kigali Serena Hotel ialah hotel bertaraf 5.0-bintang.
Berapakah bilangan tingkat di Kigali Serena Hotel?
Kigali Serena Hotel mempunyai 5 tingkat.
Berapakah jumlah bilik yang terdapat di Kigali Serena Hotel?
Jumlah keseluruhan bilik di Kigali Serena Hotel ialah 148.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Kigali Serena Hotel

Penilaian & Ulasan Keseluruhan Kigali Serena Hotel

Sumber lain (127)
9.0
Cemerlang
Daripada 127 ulasan
Kebersihan

9.2

Keselesaan Bilik

9.2

Lokasi

9.0

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Kigali Serena Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Linda
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Nadine
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Nice
John
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Gym
Robert
icon-Rekreasi
Rekreasi
4.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
Read More
Laura
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Marion
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Robert
10.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Friendly and helpful staff. Good food.
Jonathan
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Great all the way around
Deborah
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Yakup
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 42 minggu yang lalu

Hotels.com verified review

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Read More
Andrea
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 49 minggu yang lalu

Expedia Group verified review

Great customer service and beautiful pool and spa.
gail
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 51 minggu yang lalu

Expedia Group verified review

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
SOMORIN AHMED
icon-Perjalanan Perniagaan dengan Pasangan
Perjalanan Perniagaan dengan Pasangan
10.0
/10
Diulas 52 minggu yang lalu

Expedia Group verified review

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Noel
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
10.0
/10
Diulas 57 minggu yang lalu

Expedia Group verified review

Very professional staff
Boubacar
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 61 minggu yang lalu

Expedia Group verified review

Location
Michel
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 72 minggu yang lalu

Expedia Group verified review

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Priscilla
10.0
/10
Diulas 80 minggu yang lalu

Expedia Group verified review

5 star quality service
Kevin
10.0
/10
Diulas 94 minggu yang lalu

Expedia Group verified review

Lovely lovely place
Monica
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 98 minggu yang lalu

Expedia Group verified review

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Charles
10.0
/10
Diulas 98 minggu yang lalu

Hotels.com verified review

Great feeling
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Kigali Serena Hotel

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Penilaian & Ulasan Keseluruhan Kigali Serena Hotel

Sumber lain (127)
9.0
Cemerlang
Daripada 127 ulasan
Kebersihan

9.2

Keselesaan Bilik

9.2

Lokasi

9.0

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Kigali Serena Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Linda
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Nadine
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Nice
John
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Gym
Robert
icon-Rekreasi
Rekreasi
4.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
Read More
Laura
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Marion
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Robert
10.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Friendly and helpful staff. Good food.
Jonathan
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Great all the way around
Deborah
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Yakup
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 42 minggu yang lalu

Hotels.com verified review

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Read More
Andrea
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 49 minggu yang lalu

Expedia Group verified review

Great customer service and beautiful pool and spa.
gail
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 51 minggu yang lalu

Expedia Group verified review

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
SOMORIN AHMED
icon-Perjalanan Perniagaan dengan Pasangan
Perjalanan Perniagaan dengan Pasangan
10.0
/10
Diulas 52 minggu yang lalu

Expedia Group verified review

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Noel
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
10.0
/10
Diulas 57 minggu yang lalu

Expedia Group verified review

Very professional staff
Boubacar
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 61 minggu yang lalu

Expedia Group verified review

Location
Michel
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 72 minggu yang lalu

Expedia Group verified review

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Priscilla
10.0
/10
Diulas 80 minggu yang lalu

Expedia Group verified review

5 star quality service
Kevin
10.0
/10
Diulas 94 minggu yang lalu

Expedia Group verified review

Lovely lovely place
Monica
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 98 minggu yang lalu

Expedia Group verified review

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Charles
10.0
/10
Diulas 98 minggu yang lalu

Hotels.com verified review

Great feeling
Bilangan ulasan setiap halaman
20
40