Kigali Serena Hotel

Terokai Kigali Serena Hotel
9.0
Cemerlang
Daripada 127 ulasan
Kebersihan

9.2

Keselesaan Bilik

9.2

Lokasi

9.0

Perkhidmatan dan Kemudahan

9.2

Ulasan Pelancong Kigali Serena Hotel

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Ulasan teratas
Agatha
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Yes
STEFAN
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Property and room a little dated TV did not work Staff very friendly Very good breakfast
James
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Excellent
Jerome
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Mark
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Nice large pool, great breakfast and attentive staff.
Jerome
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Peder
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
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Ntunga
10.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

Excellent customer service
Sosan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Afonso Mario
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

Please heat the pool
Oscar
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
8.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The staff were courteous and the room was very clean.
Chirag
10.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Great stay with lovely views
Omar
10.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

10/10
Jason
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
8.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

good
Domenico
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 31 minggu yang lalu

Hotels.com verified review

No time for that
Gerard
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Excellent in all respects all the staff are lovely well done
Linda
10.0
/10
Diulas 36 minggu yang lalu

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Nadine
8.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Nice
John
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Gym
Robert
icon-Rekreasi
Rekreasi
4.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
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