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Kigali Serena Hotel

Name: Kigali Serena Hotel
Address: KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250, KN 3 Avenue, Kigali, Rwanda, Kigali City, 250, Rwanda
Rating: 9.2

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9.2

/10

Exceptional

220 reviews

What Guests Say About Their Stay

Hardeep

10.0

/ 10

Wonderful service especially the staff at the restaurant. Emma NK served us daily and was extremely helpful, attentive, and kind. Wonderful stay and would highly recommend it.

Igor

10.0

/ 10

Excellent property for staying in Kigali after long flights and before gorilla trekking.

Recoldemon

10.0

/ 10

The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible

In the Area

See Map

KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250

Main Facilities

This accommodation offers:

Outdoor pool

Poolside bar

Steam room

Children pool

Laundry service

Parking

Luggage storage

Elevator

Garden

Fitness center

Kigali Serena Hotel is located in area / city Kiyovu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Kigali Serena Hotel

KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250

Discover More Places

Discover More About Kigali Serena Hotel

General
In Kigali (Kiyovu)

Location
A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This luxury hotel is 1.7 mi (2.7 km) from Club Rafiki and 2.2 mi (3.5 km) from Ryi'nyamirambo Market.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Union Trade Center - 1.6 km / 1 mi
Kandt House Museum of Natural History - 2 km / 1.2 mi
Club Rafiki - 2.1 km / 1.3 mi
Ryi'nyamirambo Market - 2.8 km / 1.7 mi
Gikondo Market - 3.5 km / 2.2 mi
Nyamirambo Stadium - 3.6 km / 2.2 mi
Niyo Arts Center - 4.7 km / 2.9 mi
Talking Through Art - 4.7 km / 2.9 mi
Kigali Business Centre - 4.9 km / 3 mi
Kigali Heights - 6.4 km / 4 mi
Fazenda Sengha Recreation Center - 6.5 km / 4.1 mi
Inema Art Center - 6.6 km / 4.1 mi
Kigali Convention Centre - 6.6 km / 4.1 mi
University of Kigali - 6.7 km / 4.1 mi
Mount Kigali - 6.8 km / 4.2 mi

The preferred airport for Kigali Serena Hotel is Kigali (KGL-Kigali Intl.) - 12.1 km / 7.5 mi

Facilities
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.

Rooms
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

All facilities in Kigali Serena Hotel

Facility

Outdoor pool

Poolside bar

Steam room

Children pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Family-friendly Facilities

Children pool

Transportation

Limo or town car service

Food and Drinks

Poolside bar
Snack bar

General

Banquet
Parking
Terrace

Accessibilty

Accessible bathroom
Accessible parking
Wheelchair accessible

Business Facilities

Meeting rooms
Business facilities
Business center

Nearby Facilities

Gift shop
Hair salon

Sports and Recreations

Fitness center

Kids and Pets

Babysitting with surcharge

Things to Do

Spa
Outdoor pool
Garden
Sauna
Steam room

Connectivity

Free WiFi

Public Facilities

Smoke-free area
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Express check-in
Wedding service
Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Accommodation Policy & General Information in Kigali Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

Read All

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - 00:00 - to 11:00
Available rooms at Kigali Serena Hotel	148
Number of floors in Kigali Serena Hotel	5
Another facilities in Kigali Serena Hotel	Children pool, Limo or town car service, Poolside bar, Snack bar, Banquet

Frequently asked question in Kigali Serena Hotel

What is normal check-in & check-out time at Kigali Serena Hotel?

The standard check-in time at Kigali Serena Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00

How many stars does Kigali Serena Hotel have?

Kigali Serena Hotel is a 5.0-star hotel.

How many floors does Kigali Serena Hotel have?

Kigali Serena Hotel has 5 floors.

How many rooms does Kigali Serena Hotel have?

Kigali Serena Hotel has 148 rooms in total.

What are the guest reviews for Kigali Serena Hotel?

Kigali Serena Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Kigali Serena Hotel

Overall Ratings & Reviews Kigali Serena Hotel

Other sources (220)

9.2

Exceptional

From 220 reviews

Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.4

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Traveler Reviews Kigali Serena Hotel

Number of reviews per page

Top reviews

isabel

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very nice rooms

Hardeep

with Friends

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful service especially the staff at the restaurant. Emma NK served us daily and was extremely helpful, attentive, and kind. Wonderful stay and would highly recommend it.

Igor

with Friends

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Excellent property for staying in Kigali after long flights and before gorilla trekking.

Recoldemon

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible

Faisal

10.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Clean room and polite staff

Molly

with Partner

10.0

/10

Reviewed 29 week(s) ago

Yes

STEFAN

6.0

/10

Reviewed 38 week(s) ago

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

Ntunga

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Excellent customer service

Sosan

Leisure Family

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works

Afonso Mario

Business

8.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Please heat the pool

Oscar

Business and Leisure with Partner

8.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

The staff were courteous and the room was very clean.

Chirag

10.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Great stay with lovely views

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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