Overall Ratings & Reviews Sans Vibes Diemdi Kiaracondong Bandung

Hi A*f, Thank you for sharing your honest experience. We are very sorry to hear that the room you stayed in did not meet your expectations, and even felt far from the standard of comfort that we should present. We understand how disappointed you were when you found a small room, with dim lighting, old air conditioning, and damp and stale towels. This is certainly not a decent experience, especially when you have paid more for early check-in. We have also noted your suggestion regarding the room type, and this will be an important concern for our team for future evaluation and adjustment. We apologize for the inconvenience you experienced. Hopefully we can make improvements soon so that similar experiences do not happen again, and in the future we can provide much better service quality. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hi Ajie P., Thank you for sharing your experience during your stay. We apologize for the inconvenience you experienced due to the water heater not working, especially since your complaint was not immediately followed up by our team. This kind of slow and unresponsive response is clearly not the standard of service we want to provide. Your input means a lot to us to improve our guest complaint handling system and ensure that important facilities such as the water heater are always in good condition before the room is used. We appreciate your patience and sincerely apologize for this unpleasant experience. We will improve so that in the future we can provide a more comfortable and decent stay experience. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hi Y*a, Thank you for sharing your honest experience. We are very sorry that the condition of the room you found was so disappointing that you immediately decided to check out. We apologize for the pungent smell of cigarette smoke, dirty sheets, and the discrepancy between the photos and the actual condition of the room. These things are clearly very disturbing, especially if you come with children and expect to be able to rest comfortably. We fully understand the disappointment and discomfort you are experiencing. Your input is an important warning for us to immediately evaluate and improve the quality of room cleanliness and ensure that the information we display on our online platform is truly accurate. We appreciate your appreciation of our strategic location, and we hope to be able to improve seriously so that in the future it can be a truly decent and comfortable place to stay for all guests. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hello Nasywa B. R., Thank you for sharing your experience during your stay. We apologize for the discrepancy between the room you booked and the photos shown, and for the inconvenience because the AC in the room was not working properly. We understand how disappointing it is when expectations do not match reality, especially when comfort is disturbed to the point of having to move rooms. This is certainly a serious concern for us, and we will immediately evaluate the accuracy of the information on the booking platform and ensure that all room facilities are functioning as they should. Thank you for your patience and for your very meaningful input. We will continue to improve so that in the future we can provide a much better and more fulfilling stay experience. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hi S*a, Thank you very much for sharing your experience during your stay. We are glad to know that you felt comfortable and helped by our strategic location and the friendliness of our team. We also appreciate your feedback regarding the dim lighting in the room. We will follow up on this immediately so that the room atmosphere can feel more comfortable for the next guests. Hopefully we can welcome you back on another occasion with a more pleasant and perfect experience. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hi Tyo S., Thank you very much for taking the time to share your experience during your stay. We are happy to hear that the friendliness of the staff and the security of the motorbike parking area gave you a positive impression. We also appreciate your feedback regarding the room lighting, TV access, and the experience when having to call the staff to enter the parking area. We will forward all of these notes to the relevant team so that they can be fixed and improved immediately, especially to ensure comfort and ease of access for all guests. Hopefully we can welcome you back again another time with more optimal service and a more enjoyable stay experience. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hi E*i, Thank you for sharing your honest experience. We are truly sorry that your comfort during your stay was greatly disturbed by various things that were not as expected—from the size of the room, poor TV signal, unavailability of hot water facilities, to suboptimal lighting and air conditioning. We understand how uncomfortable it is to be in a stuffy room, with minimal facilities, and not in line with expectations. Your input will be a serious concern for our team to immediately evaluate and improve, especially on basic facilities that should be available and functioning properly. We apologize for this unpleasant experience. Hopefully we can continue to improve and enhance the quality of service to be more appropriate and comfortable for every guest. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team

Hi r*r, Thank you for sharing your honest experience. We deeply regret that the room you received did not match your expectations or the information listed on the booking platform. Such a discrepancy is certainly very disappointing, especially when you have entrusted your choice to a suite room. We also noted the confusion regarding the two different names on the booking application which turned out to refer to the same property. We will immediately follow up on this seriously to ensure that the information displayed on the online platform is clearer, more accurate, and does not confuse prospective guests. We appreciate your feedback and apologize for the inconvenience you experienced. This feedback is very important for us to use as evaluation material so that in the future we can improve the stay experience for each guest. Warm regards, Sans Hotel Diemdi Kiaracondong Bandung Team