Clean room good staff

I only stayed here because I saw that the hotel has a gym. Unfortunately the gym is only open 8am to 5pm and not available to working people. Please enable guests to unlock the gym with their key card like other hotels do. And please advertise that the hours are restricted so people know not to stay there

Just a little noisy some mornings

Very good

My husband and I went on a birthday trip, the reception employees weren’t very friendly. However check in was smooth. First thing we noticed once in our room was that it felt dirty…. There was sand on the floor and hair in the bathroom. The bed was comfortable. As long as you leave the AC on you won’t hear any outside noise.

Rooom: water damage . There was water on rhe floor. We could not figure out from where it was caming from. There was a thunderstorm but everything was closed. There were other familiy members staying in other hotel but they were not allowed by their security to enter the bar to join us or walk along side with us even though the beach connected both hotels. I recomend staying in hotel las flores they gave us excelent service regarless we were not staying there. I would not recomend or go back to gaviana resort.

Friendly and helpful staff. Right on the beach with great views

This has direct access to the beach with a great view. The service is great with a bar by the pool. They will even serve you on the beach side when you are relaxing by the provided areas with the chairs and shade. Service was great and the staff was very helpful. The Malecon is like a 4 min walk away from the hotel. There are iguanas that hang by the pool which I really enjoyed but if you don't be warned. Overall can't complain on the price I paid and the amenities offered.

Yes

The staff is awesome great hospitality from top to bottom 🙌

The resort was at a walking distance to different food restaurant and also to the letters of mazatlán to take pictures.

Location

Weather was hot & muggy but typical for this time of year. Everyone was friendly & helpful with excellent customer service.

The hotel resort is nice. Not the best. On service they tried to make it good. Got my room and didn't have towels, had to call front desk. My floor my dirty, had ask them sweep it while I was there. Not all rooms have safe. I didn't feel comfortable leaving my passports in our room. Easy walking access to stores, vendors and restaurants. Bought a cooler to keep my drinks cold in my room, because no fridge. Expect loud music at night if your not a party person. Got to see cool Iguanas!!

air conditioning was great

Great location everything walking distance

No lo recomiendo, el personal no es nada de amable.excepto Eduardo en la reception. Lo único bonito es la facilidad de estar en la playa.

Great customer service.

Great place to stay

The staff was great! Bar staff was excellent