Overall Ratings & Reviews Moon Palace Nizuc - All inclusive

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The rooms were nice and the Nizuc was quite. The cleck in line was terrible and the check in staff told us that we only requested the Nizuc and then put us in the Sunrise.

Grwat

I was okay. Food was hit and miss. Rooms are nice. Very pushy to sell memberships.

Excellent as always. thank you

I like everything in here

Great stay. Wide variety of food options, activities and entertainment. Had a great time. Beach was ideal good for water sports but not swimming.

It was a beautiful property. Nice, quiet, and relaxing. Hated that they kept pushing for us to buy vacation packages like a timeshare but other than that, I enjoyed my stay.

Enjoyed being just steps from the beach. Room service was wonderful and very quick. Housekeeping did a fantastic job every day. The shows they had in the evening were fun. We had a great time.

The BEST place I’ve ever vacationed!!! Went for our honeymoon and we did not want to leave. Everyone was so nice to us and the food was amazing

I liked the property. Lots to do, good food. One major negative was their aggressive unethical sales team. They called our room 5x in one day, making it impossible to sleep in or take an afternoon nap. I told them I’m not interested in a sales pitch and I’m not interested in buying anything, they told me I was entitled to $350 free resort credits because of my Expedia VIP status and I had to come down to claim it within the next hours, reassured me that it had no strings attached. When I got there, Teresa (sales person) told me I had to go to a seminar to claim it. Sleezy tactics and outright lies. I heard numerous other guests complaining too. Ruins the carefree all inclusive experience. I would stay away from this resort if you don’t like pushy sales people. I’m unlikely to go back.

They need to add more veggies options.

Went with my family and absolutely loved our time at this resort. Highly recommend. Resort was clean, staff was friendly, restaurants were great, and the nightly shows were excellent.

Staff were all amazing - friendly, helpful and kind

Anyone who reports a negative experince at a Deadhead function is... loco.

Outstanding Experience at Moon Palace Nizuk – A 6-Star Stay! From the moment we arrived at Moon Palace Nizuk, our experience was nothing short of exceptional. The resort itself is stunning, with immaculate grounds, luxurious accommodations, and top-tier amenities. Every detail was thoughtfully curated to provide a seamless and relaxing stay. The service throughout our visit was impeccable, with staff going above and beyond to ensure we had everything we needed. From the incredible dining options to the pristine pools and breathtaking beachfront, every aspect of Moon Palace Nizuk exceeded our expectations. A special highlight of our stay was the Expedia Hotel.com Concierge, Hugo Guerrero, who truly went the extra mile to make our experience flawless. His dedication, attention to detail, and proactive assistance made everything beyond perfect. Whether it was helping with reservations, special requests, or ensuring our late check-out went smoothly, Hugo delivered a level of service that deserves more than five stars—he deserves six! We highly recommend Moon Palace Nizuk for anyone looking for a luxurious and stress-free getaway. And if you’re lucky enough to have Hugo Guerrero as your concierge, you can rest assured that your stay will be absolutely unforgettable! ⭐️⭐️⭐️⭐️⭐️⭐️

My family and I highly recommend this resort. Clean. Safe. Courteous. Convenient.

Very nice property.

Great property and stuff

My family and I stayed at this resort for a week. The staff were friendly and attentive at all the pool bars, restaurants, shops and even those driving the golf carts. The Italian restaurant Trattoria was def our favorite. My kids loved the food and i particularly loved their expresso martinis. There was entertainment at the pools and at night. What we felt was missing was more entertainment activities such as silent discos, live music because there was times we didn’t have much to do after the family shows. It was pretty quiet