Last minute booking and was pleasantly surprised! Staff were so kind! Free beverages in refrigerator and free buffet breakfast with many choices. The cruise ships come in and out so it’s not for everyone but I loved it! Ferry being right next door was my main reason for staying here. Very convenient and comfortable bed! I had to leave early in the morning and they had made me a to go breakfast bag😊

Amazing place !!! Will go again , I had to check out at 3:30 am to catch flight … they even gave me my breakfast to go ! Clean ! And ALL staff is amazing ! I highly recommend this beautiful hotel ! Grazie di vero cuore a tutti

Very good if you want to get on a ferry to the islands

Good location, close to metro and ferries and some “sights” within walking distance. Rooms clean and adequate if slightly short of storage facilities and power sockets. Clean towels and linen every day an unnecessary luxury?! Staff extremely friendly, approachable and helpful. A pity more was not made of the bar/restaurant. it was not patio weather when we visited but at other times that would be a nice feature

We had a great experience at Smart Hotel Naples! The staff were wonderful—friendly, helpful, and very accommodating throughout our stay. The rooms were clean, comfortable, and had great amenities, making everything easy and enjoyable. The hotel restaurant was also fantastic. Definitely a highlight for us. The location couldn’t be better, especially if you’re cruising with MSC, as the port is just around the corner. We really appreciated how accommodating the team was with our luggage. They allowed us to store our bags after check-out while we went on our Pompeii excursion, and even a week later after returning from our cruise, they kindly let us store our luggage again while we grabbed lunch before heading out of Naples. Overall, a very convenient and welcoming place to stay. We’d absolutely recommend Smart Hotel Naples!

The first room we were assigned was located directly in the lobby area with the door facing the front desk, which is very noisy. We paid extra to upgrade to a room on the second floor. In the next morning We found ants on the bathroom floor, and many ants on a white pillow in the upgraded room. When I brought the pillow case which was inside out with ants sealed inside to the front desk. The 1st staff said you should bring it back to your room... later on a 2nd staff came to our room and told us they had only found ants in rooms on the first floor and had never seen ants on the second floor. He asked whether we had brought food into the room, which we absolutely had not. He even suggested—while pointing two fingers at us—that the ants might have been brought in by us from a train or airplane, which felt inappropriate and unprofessional. In addition, the safe boxes in both rooms did not work. Overall, the hotel felt more like a 2–3 star property and did not meet the standards expected of a 4-star hotel.

Welcoming staff

Perfect place! I was so surprised by kindness of the people. It was my birthday and they surprise me with cake, candles e sing a happy birthday for me! I was amazing! The location is great because we can get to/ from the airport in a bus for 5 $, very close to metro line 1 too. Everything is nice, modern and clean! I just loved!!!5🌟

Good

Staff was exceptional! Room was very comfortable and clean. The only thing that we didn’t realize when we booked is that when there’s a cruise ship docked there is absolutely no view, all you see is the side of a ship. However when there is not one docked, it is beautiful and very peaceful! We loved the location and felt very safe.

Yes

Very clean, very quiet and modern and roomy.

Would definitely stay there again

Desk service was great, location for what we wanted to see was perfect. Clean, new, just a nice experience.

The staff was friendly and welcoming. The room was lovely and quiet with great views of the port. The restaurant had excellent food with very friendly staff. The adjacent location to the terminal was phenomenal.

Orina and Sabrina are great, give them a raise!

Being located between cruise ships made for little views and did not have the Italian “vibe”we were looking for….

The hotel was right at the port where all the major cruise ships dock…the rooms were very spacious and an added plus was that whatever drinks were in the refrigerator was free, not too many hotels do that! Breakfast was also included. We thought it was very walkable to get where we wanted to go from hotel… had a great stay and will stay there again.

I highly recommend this place. It is very good in every aspect.

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