Overall a very good service. One thing that stood out for me though - it was lovely to hear the pianist playing each morning and evening in the lobby.

We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey.

If you are going to Kigali, just book this hotel. Complementary transportation three times a day to places of interest. Nice food, great environment.

Radisson needs to pay attention to Front Desk Check-In took over 45mins via the “ Premium Desk” I complained to the Front Desk Manager and I hope she takes action rather than pay lip service to the issue

The stuff and the environment were my best impressions:) Such a homely atmosphere

Stayed for 4 days, made a mistake on the booking for the 5th day, they refused to refund the money. Asked him to make another booking he paid because his bags where still in the room. All effort to cancel was not accepted, and they refused to refund the money. It's the first hotel I've seen in 30yrs of travel to threat their guest who stayed in their hotel so harshly.

An excellent hotel. Extremely clean, friendly staff, and an overall very vibrant location adjoined to the conference center. Very well executed in the beautiful city of Kigali.

The airport shuttle was easy to find. The internet stayed fast.

A very clean place

Excellent

High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali.

Great Stay

Great service overall, very satisfied!

Lovely hotel with many amenities

Amazing location and for the new years was a perfect stay. Amenities in the room a re great

Beautiful

The hotel is very nice. The rroms are big and very clean. Staff is frindly. The italian restaurant is good but the lounge/pub food is awful and service there was bad. The food at the lounge/pub was very overcooked/dry and it took about an hour each time to be ready.

very clean

Good all round

My little boy of five years old enjoyed the pool. He was the only one in the pool and he swam for over 30 minutes.